BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,701 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,701 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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BES.co.uk 5 star review on 5th November 2025

Amanda Gravil

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really great service on ordering late for next day delivery. A shame DPD are so rubbish at delivering, would be nice if the driver would let us know where he hides items. Found it a day later in neighbours post box.”

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Posted 1 week ago

“Ordered a gas poker and fittings which have now been installed and everything is working perfectly. Delivery was very swift. Excellent service.”

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Posted 1 week ago

“Brilliant service, brilliant selection of stock/supplies.”

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Posted 1 week ago

“Great services, great prices, delivered on time.”

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Posted 1 week ago

“First class service as usual,fast delivery,good product.”

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Posted 1 week ago

“Top quality products with fast delivery.”

BES.co.uk 5 star review on 30th October 2025

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Posted 1 week ago

“I've been buying my small quantities of ducting from BES for 2 years now. The online ordering is quick and easy and the package arrives promptly. I had an issue a while ago with an item but this was resolved very quickly after a quick phone call. Great service.”

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Posted 1 week ago

“Great replacement for our out of date cistern and very fast delivery !”

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Posted 1 week ago

“Delivered to wrong address twice then sent it back never received my order,complete waste of time.”

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Posted 1 week ago

Hi John Hardy, Thank you for your feedback. We are very sorry that the courier did not deliver successfully. Thankfully this is very rare. Please note that we take customer service very seriously, reflected in our overall 4.7/5 rating and so we will raise with our couriers at our next service level meeting. Sincere apologies. BES

Posted 1 week ago

“I placed an order based on the information provided on your website, which clearly stated that the disabled toilet I urgently required was available for next-day delivery. During checkout, I was even able to select a delivery date, which confirmed this expectation. I had planned the installation around this schedule, as it was needed urgently before an important assessment. However, on the expected delivery day, after waiting the entire day, I contacted your customer service team around 6 p.m., only to be informed that the delivery time is actually around 14 days. This is extremely disappointing and misleading, as the website was not updated to reflect the true delivery timeframe. I relied on the information provided and made my purchase accordingly.”

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Posted 1 week ago

Hi Sharmali Sivakanesan, thank you for your feedback. Whilst we state on the product web page '7-14 days UK delivery' for direct deliveries it seems our delivery calendar offered 'next day' in error this for your order. Sincere apologies for the confusion. Our web team are investigating and will remedy for future orders. Thank you for bringing to our attention. Regards, BES

Posted 1 week ago

“Brilliant stock of frequently used and obscure parts and with literally overnight delivery saved our day! Ordered at 7:45pm received at 10am following day! Simply brilliant”

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Posted 1 week ago

“Well organise selection process, efficient ordering and checkout process, efficient delivery on time and the goods well packaged, this was my first order and it won't be my last, very happy to use again. The catalog was excellent with lots of information.”

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Posted 1 week ago

“Brilliant Service,very quick delivery easy to choose from catalog.”

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Posted 1 week ago

“Good value; quick delivery ; friendly courier Good service all around”

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Posted 1 week ago

“Good prices, good, very quick delivery, can’t go wrong really”

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Posted 1 week ago

“All good as always”

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Posted 1 week ago

“Very helpful when I had delivery address problems. Also, great for technical advice on the phone!”

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Posted 1 week ago

“Very helpful people and good range of products too. The item I bought was exactly what I needed and I could not fet it anywhere else locally.”

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Posted 1 week ago

“Thanks i recieve my order on time with everything inside. . Good service & good prices.”

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Posted 1 week ago

“Very helpful if required. Always on time and resolve any problem”

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Posted 1 week ago

BES.co.uk is rated 4.7 based on 6,701 reviews