BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,889 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,889 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering the required items online was straightforward with some guidance from your easily accessible helpline. Box with all goods ordered arrived within 48 hours.”

Helpful Report

Posted 1 month ago

“Absolutely brilliant service and the part fitted like a glove.”

Helpful Report

Posted 1 month ago

“As described”

Helpful Report

Posted 1 month ago

“Great selection of products. They delivered on time.”

Helpful Report

Posted 1 month ago

“That was the quickest delivery ever. Great quality as well. Definitely recommend it.”

Helpful Report

Posted 1 month ago

“I bought some insulation for my condensing pipe on my boiler. Although ive yet to put it on the quality seems good. The package arrived in good time. The only negative comment was the cost of the postage as a % of the cost of goods bought.”

Helpful Report

Posted 1 month ago

“Placed an order with BES recently and it didn’t go quite to plan. My delivery was delayed by four days, and when it finally turned up it had been reboxed by DPD because the original packaging wasn’t up to the job. By that point the box had been damaged and a few small items were missing. I phoned BES and was told to email photos, which I did straight away, but I’ve not had any response since. It’s only about a tenner’s worth of parts, but it’s still money I’ve lost and the lack of follow-up isn’t great. Shame really, because when BES get it right they’re usually spot on. This time though, the experience fell well short.”

Helpful Report

Posted 1 month ago

Thank you for using BES. However, we are sorry that we have let you down on this occasion. We have regular meeting with our couriers so that we can discuss performance. Clearly your package has been damaged by DPD hence the delay and DPD re-boxing. Thankfully instances like this are very rare indicated by our overall 4.7/5 review total score. Apologies. BES

Posted 1 month ago

“Very satisfied with my purchase and the price. Quick delivery too. Excellent service.”

Helpful Report

Posted 1 month ago

“Bought a dozen taps Good price,good quality Delivery top”

Helpful Report

Posted 1 month ago

“Good prices. Fantastic service and quick delivery”

Helpful Report

Posted 1 month ago

“All products despatched and arrived on time. Good products and competitive price”

Helpful Report

Posted 1 month ago

“Easy to order from and quick efficent delivery”

Helpful Report

Posted 1 month ago

“I ordered 10 1/2" BSP fittings which arrived on time. It would have been nice to get them delivered to the door rather than across the garage path. BES did't close the openend bag and DPD managed to both crush the parcel open en sling it into the woodstore (we were home, no ring) from where they dispersed. Thanks.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We were pleased to hear that your delivery arrived on time. However, it is disappointing that the courier seems to have damaged your parcel as you describe. Rest assured BES provide a 'returns' service should any deliveries get damaged. Please contact our customer services team for more details, if required. Regards, BES

Posted 1 month ago

“I received the goods i ordered”

Helpful Report

Posted 1 month ago

“Excellent swift service, Securely packaged, Itimes sent as per order and received in prestine condition . Thank you.”

Helpful Report

Posted 1 month ago

“Great service, ordered in evening arrived next day. Thank you.”

Helpful Report

Posted 1 month ago

“Great product at a good price, and fast delivery”

Helpful Report

Posted 1 month ago

“I had problems with the parts ordered one item was broken and the other the parts were the wrong size but BEs listened and have refnded me the money.. I am sorry the order was not as I had hoped but I am happy to use BEs anytime in the future in the past I have not had any problems”

Helpful Report

Posted 1 month ago

“Thank you BES, great service and fast delivery. Item arrived in great condition. Will use you again in the future.”

Helpful Report

Posted 1 month ago

“Excellent quick service”

Helpful Report

Posted 1 month ago

BES.co.uk is rated 4.7 based on 6,889 reviews