BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,889 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,889 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery very promp & happy with purchase price”

Helpful Report

Posted 1 month ago

“We can see a change in your business.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. Please can you elaborate as we take all feedback seriously (whether it is good or bad) Regards, BES

Posted 1 month ago

“Just one of those rare companies that has a great website, great variety of stock and delivers rapidly, on time, every time. I get annoyed with myself for not using them more than I do!”

Helpful Report

Posted 1 month ago

“Very easy to deal with and helpful in solving issues if those happen.”

Helpful Report

Posted 1 month ago

“Whilst I am more than happy with BES regarding swiftness of delivery, customer service etc, you may want to have a look at your delivery contractor; DX Exeter specifically as I had issues with my latest order. The courier wasn't a DX driver but an agency type and was the most obnoxious and rude person I have ever dealt with. He refused to deliver the item to our location, stating he "wasn't allowed on site due to having a dog in his cab" (this has never been an issue, and my Security team confirm this isn't the case). He then reported that there is no-one to open the barriers into our site and that someone must come out to meet him (we have 24 hour security and the barriers are always manned). When I explained there was no-one that could do this, his response was "well you won't get your delivery then will you!". I asked him for his name and company and his response was "my name is Jim" (doubtful) and his company was "0121 Do One!". I have reported this through to DX directly but am still awaiting an explanation for this behaviour. He drives a Mercedes Benz van, registration AY24 LWA. I did finally get a redelivery this week and again he wanted us to take the item from outside our site. I met the driver who, again, was extremely rude. I had to forcefully insist that he could enter sitewith a dog so that he could deliver the item to its location. He then drove onto site in an arrogant manner and eventually delivered titem. The dog was in the vehicle cab and looked remarkably like a dog from the banned breed listdog so this could explain his refusal to enter our campus. As I said earlier, I am more than happy with BES but this behaviour from the courier firm you have a contract with leaves a lot to be desired. Trevor Hollingsbee Facilities Manager”

Helpful Report

Posted 1 month ago

Thank you for your feedback. Whilst you state you are "more than happy with BES" your experience with the driver delivering on behalf of DX falls well short of acceptable behaviour. Therefore BES have shared your feedback with DX so that they are aware and can deal with the individual working on behalf of DX. Sincere apologies. BES

Posted 1 month ago

“Ordered on-line. Fast, efficient service. Product was as expected.”

Helpful Report

Posted 1 month ago

“Ordered an item from them which was quickly delivered but faulty. Emailed the sales team twice including pictures of the damaged item and go no response. Won’t be using BES again and will advise my team to do the same. As poor a customer service as you can get.”

Helpful Report

Posted 1 month ago

Hi Stephen Payne, thank you for your feedback. We are really sorry about the damaged product and delay to resolve, it falls short of our very high standards. Please note a replacement is being sent out today for next day delivery. Apologies. BES

Posted 1 month ago

“Always quality products delivered on time and promptly”

Helpful Report

Posted 1 month ago

“Great staff, always nice to talk to and extremely helpful, goods are delivered in great time as requested and paid for and when not the staff work hard to resolved the issue and refund anything that is fairly needed to be refunded, no issues with BES they are a very good supplier.”

Helpful Report

Posted 1 month ago

“A good price, easy to make purchase and fast shipping.”

Helpful Report

Posted 1 month ago

“I paid for a saturdaqy delivery which never arrived. I then had to change the delivery for the following tuesday and had to change the delivery address because I work away. This also did not arrive so I ahd to rearrange yet again for a different day at the origional address. The issue is really with dpd”

Helpful Report

Posted 1 month ago

Hi Jack Cunnington, Thank you for your feedback. We are very sorry that the courier did not deliver successfully on the Saturday specified. Thankfully this is very rare. Please note that we take customer service very seriously, reflected in our overall 4.7/5 rating and so we will raise with our couriers (DPD as you state) at our next service level meeting. Sincere apologies. BES

Posted 1 month ago

“Hello there, the circulater I bought was delivered early next morning in good condition and has done my job well. Thanks Mike”

Helpful Report

Posted 1 month ago

“Quick delivery and good product”

Helpful Report

Posted 1 month ago

“Fantastic service from me placing the order on-line to the delivery arriving on time.”

Helpful Report

Posted 1 month ago

“Very promt all parts ordered arrived well packed and in perfect condition add reasonable prices to this could not ask for anything more. Thanks Russ”

Helpful Report

Posted 1 month ago

“You sent my parcel to the wrong address said it was my fault wouldn’t offer any compensation and the manager I spoke to was useless and belittling will never use you again this experience was an absolute waste of my momey and time couldn’t be more disappointed”

Helpful Report

Posted 1 month ago

Hi Ben Adams, thank you for your feedback. We can see that your order was delivered on 20th November to the address provided. We are really sorry about this if it is wrong? Please could you provide an employee name so that we can follow up the points you raise. Regards, BES

Posted 4 weeks ago

“Easy to use site and delivered when it said it would.”

Helpful Report

Posted 1 month ago

“I am still waiting for one item from a previous order and have had no info on when it's due so I emailed you to enquire as to it's whereabouts and have received no reply to that email. On top of that, your courier who had my order for friday 21st delivery couldn't be bothered to deliver it. As it was down for 16.00 -17.00 I assume he decided to go home early, this meant I had to cancel Saturdays job. All in all your service so far is very poor, im surprised I gave two stars. I'll be even more surprised if this review gets actioned on.”

Helpful Report

Posted 1 month ago

Hi Martin Lewis, thank you for your feedback. We are sorry that our service on this occasion falls short of our usual high standards. Following investigation we can see that your order was a failed attempt by the courier on 21st November at 18.07hrs. They delivered successfully on the 24th, albeit not in a safe place as per instructions (we can only apologise) Regarding your oil filter and valve, this is on back order. Our supplier has advised that stock will be available in early January, which is much later than we were advised originally. Apologies once again. BES

Posted 4 weeks ago

“Excellent service and quality parts at the cheapest price I could find online anywhere.”

Helpful Report

Posted 1 month ago

“Good value for money product and quick purchase turnaround”

Helpful Report

Posted 1 month ago

BES.co.uk is rated 4.7 based on 6,889 reviews