BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,630 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aaaaaaaaaaaasasaaaaaaaa”

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Posted 3 months ago

“Whenever i need to find tricky plumbing or aircon parts i head over to these guy’s! Superb stock, superb service! Many thanks!”

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Posted 3 months ago

“Speedy shipping, reasonable rate too! The waste drain inc non return valve is just what I needed - so glad I found it on BES site.”

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Posted 3 months ago

“Very quick despatches and deliveries. Our go to shop now.”

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Posted 3 months ago

“I’ll let u know when I get it”

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Posted 3 months ago

Hi Colin, Thank you for your feedback. We note that your order was placed Weds. 22nd July at 9.36 PM with a requested delivery Mon. 27th July. However, your confirmation email stated the product was out of stock, due into BES on September 1st. We are really sorry about this. It is very unusual for us to be out of stock. We would fully understand in the exceptional circumstances, if you did require a refund. If so please contact customerservices@bes.co.uk Apologies, BES

Posted 3 months ago

“Placed an order and received it a few day late, not because of BES themelves, but the courier failed to deliver when they said. That said BES were prompt to dispatch the order within the same day.”

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Posted 3 months ago

“Excellent, promp & professional service”

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Posted 3 months ago

“I am still waiting for the Package which should of been one day delivery.Its been a week and still not here”

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Posted 3 months ago

Hi Peter Scarfe, thank you for your feedback. We are really sorry about this. It is very unusual for us to run out of stock. However, we are due a delivery of relevant stock today, which means we can get your delivery sent out on Monday. Apologies. BES

Posted 3 months ago

“Brilliant. Delivered in the morning the following day”

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Posted 3 months ago

“I received immediate and personal help from an advisor and the correct part artrived early the next day.”

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Posted 3 months ago

“Excellent especially when it's exactly what you've been looking for.”

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Posted 3 months ago

“Good product efficient service and prompt delivery”

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Posted 3 months ago

“Easy to find what I needed. Purchase arrived when expected. Very efficient.”

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Posted 3 months ago

“Excellent service as always”

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Posted 3 months ago

“Great website, reliable service. Grateful for your dependability.”

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Posted 3 months ago

“It was a day late due to dpd not bothering to try to deliver. Delivery time was between 2.30 & 3.30 the business closes at 5pm...got delivered at 10.30 then next day putting an extra journey & time on the job.”

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Posted 3 months ago

Hi John Lee, Thank you for your feedback. We are really sorry about the delay due to DPD, as you have already stated. Thankfully our next day delivery metrics remain very high but sadly we've both been let down on this occasion. However, we are pleased you received your order safely, albeit the morning after you expected delivery. Apologies. BES

Posted 3 months ago

“Good serivce, good product as described.”

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Posted 3 months ago

“Very Good Service by BES and it was on its way to us the next day Thankyou. DPD involvent is a big mistake as they had my parcel untill Thursday, they told us they had tried to deliver it but we wasnt in which is total lies, i drove to the wearhouse were are parcle was and told the man there that i wasnt leaving without the parcle, he eventuly let me take my parcle. They are one of the worst carriers out there.”

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Posted 3 months ago

“Still not received this, when I ordered there was no mention of having to wait for back orders. Subsequently I’ve missed my customers install date as I’m still waiting on the product. Sort it out BES”

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Posted 3 months ago

Hi Daniel, thank you. We are really sorry about this. It is very unusual as BES pride themselves on next day delivery. We note that when you placed your order it was stated that the items were out of stock. The items were due into stock the day after you placed your order. Subsequently our supplier has informed that our delivery has been further delayed until 3rd August. Sincere apologies as these delays are not normal for BES and out of our control in exceptional circumstances. Of course we would fully understand if you wanted a refund due to the delay. Please contact customerservices@bes.co.uk to facilitate the refund. Regards, BES

Posted 3 months ago

“Good price, good service and good delvery”

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Posted 3 months ago

BES.co.uk is rated 4.7 based on 8,630 reviews