BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,888 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,888 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was a good quality part delivered on time”

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Posted 2 months ago

“very quick delivery, product good value and seems good quality”

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Posted 2 months ago

“Great price excellent delivery”

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Posted 2 months ago

“I haven’t turned the system on yet but the items are exactly what I wanted. Nice service with quick delivery lead times.”

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Posted 2 months ago

“Quick delivery time, great product.”

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Posted 3 months ago

“Not yet used the product. It looks suitable for purpose.”

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Posted 3 months ago

“My order arrived very well packed. The contents were as ordered. Quick service, excellent”

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Posted 3 months ago

“Great service,very happy,well packed.thanks”

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Posted 3 months ago

“Fast delivery excellent product”

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Posted 3 months ago

“Order process and collection simple and straightforward. Not quite 5 stars. The 1/2" and 3/4" tap connector epdm washers were actually slight too small in diameter and rather thin. Also, I couldn't add to my order or place an order for a single item at the collection point without an 'up to 30 minute wait.'”

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Posted 3 months ago

“excellent service”

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Posted 3 months ago

“The complete order of plumbing fittings was delivered the next day. All items were as described and were very reasonably priced.”

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Posted 3 months ago

“Arrived on time and exactly as advertised”

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Posted 3 months ago

“Equipment and processing good ,delivery poor ordered for saturday delivery didnt arrive till monday. Lost me the work at the weekend and had to rebook the work for later date”

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Posted 3 months ago

Thank you for your feedback. We're glad you like your products, however, it is really frustrating for us that your delivery was poor. Your feedback will be useful when we next meet with our couriers to discuss service levels. Thankfully instances like the one you experienced are not common. Apologies. BES

Posted 3 months ago

“Very impressed with BES, their detailed website and range stocked, ease of ordering and delivery is all first class. This was the first time I have used them but will be sure to use them again and recommend them.”

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Posted 3 months ago

“Easy to find and order and arrived promptly”

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Posted 3 months ago

“Goods were as described and delivered very promptly. I would use BES again as my first choice.”

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Posted 3 months ago

“You make things straight forward really pleased with the hot tap and great value the only thing that disappointed me was the performance of the courier”

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Posted 3 months ago

“Order for next day before 1030. Driver said couldn’t find addres. When we collected it from another location it had bits missing. I phoned and was made to feel like it was my mistake. Poor customer service, rude, never apologised and then sent again but not even quick delivery. Please listen to the phone call. I now have a very unhappy customer. Still waiting for refund on a delivery which she was making out I was strange for asking for it.”

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Posted 3 months ago

Thank you for your feedback. We are sorry that your delivery was delayed, with a picking error. This is VERY rare and we can't apologise enough. As per your conversations with the team, once it was established goods were missing we agreed that replacements would be sent. Also a refund request was made for the pre10.30 tariff and this was refunded to the your PayPal account the same day (Monday 9 March) Apologies. BES

Posted 2 months ago

“Boiler parts - BES had what I wanted. Prices were competitive. Parts arrived less than 24 hours after order placed.”

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Posted 3 months ago

BES.co.uk is rated 4.7 based on 7,888 reviews