BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,636 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,636 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick processing order and delivery”

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Posted 9 months ago

“excellant all round service rapide delivery . thank you”

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Posted 9 months ago

“What a great service, blisteringly quick delivery, superb packaging and excellent value for money, highly recommended”

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Posted 9 months ago

“Products great, delivery not”

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Posted 9 months ago

Thank you for your feedback. We are pleased that you state our products are great. However, you've said the opposite regarding your delivery, please could you elaborate so that we can further improve our customer service. Apologies. BES

Posted 9 months ago

“Outstanding service. Only site I could find what I was looking for. Good price. Very well packaged and sent in super fast time.”

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Posted 9 months ago

“Another quick and painless delivery from BES”

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Posted 9 months ago

“Quick delivery and good price”

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Posted 9 months ago

“Accepted my order and charged my account but the item was out of stock and not available. This was only discovered by myself when I had to phone up to query where my order was”

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Posted 9 months ago

Hi Julie Reid, apologies as this falls well short of our usual high levels of service (4.7/5 review overall rating) The relevant team members will be made aware of your feedback so that we can further improve our processes. Apologies once again. Regards, BES

Posted 9 months ago

“Super quick delivery, and completely hassle free. Pricing very competitive too. I woudl defintaley use BES again.”

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Posted 9 months ago

“It replaces toilet seat I already had. Exactly the same and fits original fittings. Excellent description online, good price and delivered quickly.”

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Posted 9 months ago

“My concern was with the delivery from DPD. The order was placed Tuesday for next day delivery. DPD sent a message to say delivery Thursday would be between 17.25 and 18.25. We were in and then received a message to say sorry our driver missed you ? I don't think they even tried! The parcel eventually arrived on Friday. Certainly not next day delivery.”

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Posted 9 months ago

Apologies. Thank you for your feedback and for alerting us about DPD. Thankfully this is a rare occurrence but nevertheless we will continue to review DPD performance at our next partnership meeting. Apologies once again. BES

Posted 9 months ago

“Good price, free delivery, got exactly what I ordered on time- thank you”

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Posted 9 months ago

“Very good service and delivery was in the time line in all a very good service”

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Posted 9 months ago

“Ordered at about 2330hrs but still managed delivery next day! Outstanding service.”

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Posted 9 months ago

“delivery and products very good and quick”

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Posted 9 months ago

“I was extremely impressed at the express delivery of my order. I ordered quite late in the day and my delivery arrived the next day. Well done BES!”

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Posted 9 months ago

“Good prices on quality products plus great customer service.”

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Posted 9 months ago

“Very good company, great deleivery and prices.”

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Posted 9 months ago

“Order was damaged I reported it and they said they will send the item the next day but then they said it’s not in stock”

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Posted 9 months ago

Hi Mohammed Sohaib, we are really sorry about this. Exceptional circumstances, as you state we are out of stock of your damaged product. Our supplier advises that stock is due into BES from 23rd Jan. Apologies once again. Regards, BES

Posted 9 months ago

“exceptional service. ordered 8.50pm and product arrived on site at 12 noon the next day”

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Posted 9 months ago

BES.co.uk is rated 4.7 based on 8,636 reviews