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BES.co.uk Reviews

4.7 Rating 6,374 Reviews

94 %

of reviewers recommend BES.co.uk

Company Reviews

Product Reviews

4.7

Based on 6,374 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a submersible pump to empty an oil tank together with other components. All arrived on time but a part was missing from the pump assembly. I contacted BES to let them know, the person I spoke to was very helpful, he contacted their supplier who forwarded the missing part, which I received the next day. Not everything goes right every time, but it is how you deal with a problem and BES resolved the issue well. I would have no problem ordering from them again or recommending them to others. Apart from hitch would have been 5 stars”

Posted 4 years ago

“Ordered two 15mm x 3/8 right angled valves unfortunately one came missing the olive and nut. The 2nd disappointment was the valves were not as depicted on the website and although we're OK for my situation could have caused problems if room was tight with the valve operation. On the positive side, following a phone call the missing parts were dealt with in a efficient friendly manner and arrived am next day. The wrongly depicted valve on the website was addressed using the contact facility in the website. I received a reply the next day apologising for the discrepancy and saying the information was being updated and was due to a change of supplier. On the whole, apart from the delay caused, I was happy with the way things were handled and would use the BES again.”

Posted 4 years ago

“Easy to order. Delivery a bit late but not drivers fault as road to us blocked. and he had to make a long detour. Prices good, quality fine, will order again when needed.”

Posted 4 years ago

“Goods arrived promptly, although one part was damaged.The returns dept has been very efficient in dealing with our order.”

Posted 4 years ago

“good service”

Posted 4 years ago

“Product is just what a needed but delivery was poor , not delivered to my address even thou I was asked about drop of point if nobody was in that was ignored , no notification of attempted delivery , it was delivered to a newsagents far from my house and only way I found out where it was was by tracking system , absolutely no attempt was made to deliver to house very poor”

Posted 4 years ago

“Fast delivery”

Posted 4 years ago

“Brilliant product at a good price and delivery was prompt. Slight problem in that my name was not on the outside of the package causing minor delay in me getting the parcel. Not a problem but something I will ask for in my delivery instruction on my next order!”

Posted 4 years ago

“Item arrived fast and as described, very happy, thankyou”

Posted 4 years ago

“What I asked for and fast delivery , the 3 way valve looks good quality , only time will tell but other wise good service”

Posted 4 years ago

“Excellent service with delivery on time and good quality parts. Only slight issue was that one item was not exactly as illustrated. Still used it but could have caused problems.”

Posted 4 years ago

“Great service at warehouse and competitively priced. A confirmation email to say it is ready to pick up would be an improvement. I know it says available within an hour of ordering on all products, but better to be safe than sorry. Will use again.”

Posted 4 years ago

“Excellent service. Description of some items could be made more user-friendly for DIY, e.g. fact that compression pipe repair coupling has a smooth internal bore which allows it to be slid up & down pipework, thus facilitating replacement of stop cocks where fixed pipework requires pipe to be cut to remove old fitting. Stumbled on item purely by chance”

Posted 4 years ago

“Just what I needed, fast delivery and a good price.”

Posted 4 years ago

“It took 5 days to argyll not 2-3 days and tracking was confusing but it arrived well packed and staff were exceptional in taking responsibility and chasing the order till it was delivered.”

Posted 4 years ago

“Always on time. great selection. Technical advice not always complete but honest and fast. Would recommend this company.”

Posted 4 years ago

“Good choice of plumbing products, simple ordering process and prompt delivery. Not much else to say.”

Posted 4 years ago

“Products are at reasonable prices, however I find the one day delivery with set times to be expensive. Overall experience was good.”

Posted 4 years ago

“Delivery on time as specified, equipment purchased exactly as advertised and delighted with cost.”

Posted 4 years ago

“Didn't arrive on time but was I contacted on two occasions by BES to explain and apologise. Excellent customer service.”

Posted 4 years ago

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BES.co.uk is rated 4.7 based on 6,374 reviews