BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,228 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its worth purchasing the meter all the part within the meter are excellent except the gas valve should have been a ECV instead”

Helpful Report

Posted 1 month ago

“Website is good and easy to use. No point emailing sales@bes.co.uk or quotes@bes.co.uk as they haven't got a clue what they are doing!”

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Posted 1 month ago

“Easy to use website. Item exactly as described. Quick delivery.”

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Posted 1 month ago

“Always had excellent service from BES use to hem for my gas fittings and some drain and water fittings”

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Posted 1 month ago

“Expecting goods Tuesday but didn’t arrive till Wednesday caused a few issues”

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Posted 2 months ago

“Product arrived promptly and was as specified. I am concerned regarding an attempted fraudulent transaction on my account and its possible correlation with a previous purchase from BES about a year ago. I purposely limit my electronic payments as I am sensitive to the possibility of fraud surrounding electronic monetary transactions. This most recent transaction was executed online. The previous transaction was via a phone operative I believe.”

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Posted 2 months ago

“Ordered as split lagging and only 2 lengths came split out the whole order 👎not your normal first class service ☹️”

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Posted 2 months ago

“Ordering the required items online was straightforward with some guidance from your easily accessible helpline. Box with all goods ordered arrived within 48 hours.”

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Posted 2 months ago

“Easy to order from and quick efficent delivery”

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Posted 2 months ago

“I received the goods i ordered”

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Posted 2 months ago

“I had problems with the parts ordered one item was broken and the other the parts were the wrong size but BEs listened and have refnded me the money.. I am sorry the order was not as I had hoped but I am happy to use BEs anytime in the future in the past I have not had any problems”

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Posted 2 months ago

“First time I have used BES and no complaints. Received the goods as requested and promptly.”

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Posted 2 months ago

“Would have been 5 stars had I received notification that my orderr had been despatched.”

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Posted 3 months ago

“Items were exactly as ordered thanks, delivery by DX was a day later than requested.”

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Posted 3 months ago

“Sorting out my loft and needed cold water tank and expansion tank lids and insulation jackets. Being an older house (1970s) lids seemed hard to come by but BES had just what I needed. Ordering was easy and delivered next day as promised. Dropped one star as incorrect cold water tank jacket was supplied (circular ordered but rectangular supplied). Was able to adapt so not worth returning.”

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Posted 3 months ago

“Item ordered arrived damaged but was resolved overnight with replacement and collection. Well managed customer service”

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Posted 3 months ago

“Placed an order for some down pipe brackets, delivery was about 4 working days, and the brackets arrived in good condition and was just what I was looking for, really pleased with the purchase.”

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Posted 3 months ago

“Normally a great end to end service but i expected to recieve my recent order the next day or the day after (Sat) but that didnt happen until Monday when i was leaving :( . Only 8mm pipe clips but nessesary for the job. Always supernice customer service.”

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Posted 3 months ago

“Communication and despsatch good . Delivery by DPD was not on time and lacked updated infrfmation”

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Posted 3 months ago

“All delivered on time in good condition”

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Posted 3 months ago

BES.co.uk is rated 4.7 based on 7,228 reviews