BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,370 Reviews

94 %

of reviewers recommend BES.co.uk

4.7

Based on 6,370 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Comprehensive stock, spot on delivery,never had a problem”

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Posted 11 months ago

“Ordered a Radiator Thermostat but was sent a sink drain instead.”

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Posted 11 months ago

We are very sorry about this. Thankfully it is a very rare instance. We successfully ship thousands of products to customers every week. Please contact customerservices@bes.ltd.uk and they will arrange for collection and the delivery of the correct product. Apologies once again. BES

Posted 11 months ago

“Good prices, vast inventory available. Arrived promptly and was well packaged.”

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Posted 11 months ago

“Fast service and easy to return 5 star”

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Posted 11 months ago

“Avoid this company on any cost Very bad customer service and credit control of team”

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Posted 11 months ago

Hi Sunil, Thank you for your feedback. We can see that you have placed many orders with us, thank you. So that we can understand more please can you provide more details so that we can investigate and remedy where necessary. marketing@bes.ltd.uk Thanks, BES

Posted 11 months ago

“Brilliant service - ordered and delivered within 24 hours - the price was 2/3 the price of my local merchant plus the price of fuel and a 1 hours return journey - I first used BES back in the late 1990 s and tbh I’ve not really used them that much in recent years - but I’d forgot how good they are - so I reckon I’m back as a regular customer”

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Posted 11 months ago

“It will be good to update your list of collection points as my order was despatched to a shop that had shut down permanently.. I eventually got the order sent to home. Thanks.”

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Posted 11 months ago

Hi, Thank you for your feedback. We are sorry about that and will advise UPS that one of their collection points has closed. Apologies. BES

Posted 11 months ago

“Terrible company. Paid for next day delivery. Called twice, each time I was assured that they made a mistake and it would dispatch that day. A week later and I still haven’t received the item. Customer service staff are entirely incompetent. How hard is it dispatch my order?!”

Helpful Report

Posted 11 months ago

Hi Alex, Sincere apologies as we have not met our usual high standards on this occasion. We made an error (new starter) with your initial order. We recognised the error and immediately dispatched an express delivery (FOC) as a replacement to make amends. Unfortunately you were not in to receive the order 'next day' and so your package was taken to your closest UPS 'collection point'. Of course re. initial error, we will be addressing our staff training to ensure we meet our usual high standard of service. Once again we apologise for the inconvenience. Regards, BES

Posted 11 months ago

“Really excellent service ordered on Friday evening was delivered on Saturday at 11.00 brilliant could not get the water connectors any where. BRILLIANT.”

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Posted 11 months ago

“Poor service, I only purchased as item was listed for next day delivery, still not dispatched after 2 days.”

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Posted 11 months ago

Thank you for your review. We are sorry to read your feedback. As your review is posted anonymously and so that we could investigate further please could you send details:- transaction no./date/name to our email address marketing@bes.ltd.uk Apologies, BES

Posted 11 months ago

Please can you provide details to marketing@bes.ltd.uk so that we can investigate your anonymous review. Regards, BES

Posted 11 months ago

“Easy to order, fast delivery. Excellent”

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Posted 1 year ago

“Always had delivery within 2 days offshore IOM so would expect next day in UK. this is for large boxes of ducting as well. very impressed. reasonable prices and free post over £50.”

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Posted 1 year ago

“Great service. First part I ordered got bogged down in Royal Mail (despite Next Working Day service!) so they couriered me a replacement I needed for a job. Really helpful guy I spoke to made the whole process easy. Second item arrived well package and just in time. Would recommend and use again”

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Posted 1 year ago

“Quick delivery good price free delivery would be nice though”

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Posted 1 year ago

“Delivered to safe place with no drama”

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Posted 1 year ago

“As usuall you caught me out by arriving so fastthat I was,nt prepared!! thanks again yours Ted Evans”

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Posted 1 year ago

“All as it says on the website. All good as described supplied and delivered”

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Posted 1 year ago

“Product well packaged, Arrived when they said it would, All round excellent service, I would recommend 👍”

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Posted 1 year ago

“Smooth transaction would use again”

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Posted 1 year ago

“I ordered from here and was told I would revieve my order in 3-5 working days. I didnt recieve it so I called them and they said there was a problem with the packaging but they would send it in the next 3 working days. again I did not recieve it so I called again and was told they would get back to me which they didnt. I then called to cancel my order and ask for a full refund and they told me they will get back to me to discuss further without cancelling the order. Yet again no call so I had to call again and was told my order had been cancelled yet no money had been refunded. I said if they cancel my order I then need a full refund and I was told I would get it in 5 working days. waste of time, shop elsewhere.”

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Posted 1 year ago

Sincere apologies Roman. This does not meet our usual very high service standards. We have actioned an investigation so as to prevent such an instance occuring again. Rest assured your refund will be actioned as a member of the team has stated. Apologies once again. BES

Posted 1 year ago

BES.co.uk is rated 4.7 based on 6,370 reviews