BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,636 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,636 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kane 158 analyser over a month into its calibration. No response from customer service. Have to send for recalibration 2 months earlier to avoid December.”

Helpful Report

Posted 9 months ago

Kane appreciate that when BES buy their analysers that they may not be resold immediately, therefore some shelf life is required when it comes to calibration. Therefore please note that when it is time to calibrate your analyser with Kane, you will need to include a copy of your BES invoice, which will show the date of your purchase. Kane will then calibrate for 12 months, but only charge you for 9 months (or reimburse you for the 3 months if you pay in full via their website). It is no trouble for BES to provide a copy of your invoice at any point should you not be able to find it when the time comes. We hope this helps. Please reach out again if you are unsure of the agreed process and we will help. Regards, BES

Posted 9 months ago

“Fourth time of using BES. Superb service each time. What more can I say. Thank you.”

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Posted 9 months ago

“Very impressed with service item delivered within less than 15 hours after ordering evening before. Well done BES”

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Posted 9 months ago

“Excellent service .Prompt delivery .Brilliant communication throughout .”

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Posted 9 months ago

“Very quick service from ordering to ipem being delivered”

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Posted 9 months ago

“Poor quality m press fittings. Several leaks on pressed gas fittings.”

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Posted 9 months ago

Good afternoon Neil, I am very sorry you recieved a faulty item. Please could you email customerservices@bes.co.uk with your order number if you haven't already and we can arrange sending out a replacement or refund for you. Kind Regards, BES Ltd

Posted 9 months ago

“I don’t buy much from BES but when I do or enquire about anything they are excellent in all ways. Greg.”

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Posted 9 months ago

“Good stock, good service, good products. What more can you want. Thanks & keep it up. 👍”

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Posted 9 months ago

“returns seem a bit slow to acknowledge receipt or is this carrier fault ? i'll give package another week ....?? cannot track parcel and ref nos not on lable where according to directions it should be.”

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Posted 9 months ago

Hi Mr Macphail - I apologize for the delay in your parcel getting to us. I can confirm we received your return on the 28th January, please allow 3-5 working days for your refund to appear back into your account. Kind Regards, BES Ltd

Posted 9 months ago

“ordering anything from BES is great. The website can be a little tricky to find things but the ordering speed, reliability and products are great.”

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Posted 9 months ago

“Excellent”

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Posted 9 months ago

“Overnight delivery is what we needed and what BES delivered; the price was the best I could see and the quality was great”

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Posted 9 months ago

“Great service as normal”

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Posted 9 months ago

“Asked for Monday delivery after ordering on a Thursday It arrived 6-15pm Friday. Excellent product replacement Thank you”

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Posted 9 months ago

“So Quick and as I ordered the wrong part , got a refund and ordered the correct part . Very good thanks.”

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Posted 9 months ago

“Part great. Courier failed to deliver, BES, Dave sorted efficiently and valve was delivered next day. Excellent resolution.”

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Posted 9 months ago

“Quick delivery and friendly service.”

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Posted 9 months ago

“Over the years in the plumbing / heating business, I have ordered a lot from BES, it’s true some stock is better priced than other, but in general good price, and always turns up very quickly 👍”

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Posted 9 months ago

“Arrived quickly and well packaged”

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Posted 9 months ago

“Ordered for next day delivery as I urgently needed it, 5 days later arrived. Item was left outside my property despite me being at home. When I did get the item the box had clearly been opened, the seal broken and someone’s writing on the installation guide ? It did say on the box to return if seal broken but as I say it was urgent - I would have returned otherwise - disappointed mainly with courier but also that box had been opened”

Helpful Report

Posted 9 months ago

Good morning David - Thank you for your feedback, our apologies for the delay in your parcel - in order for us to get this issue sorted for you as quickly as we can could you please email customerservices@bes.co.uk with your order number. We hope to get this resolved for you as soon as possible, Kind Regards, BES Ltd

Posted 9 months ago

BES.co.uk is rated 4.7 based on 8,636 reviews