BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,257 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,257 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered parts, which arrived very quickly, only to find out they were not what we needed (thanks to the heating engineer who hadn't really checked when I asked him if they were the right ones). BES were friendly about my error and sent me the returns label to print making the process as easy as possible. I received a full refund without much delay. My experience was of very good customer service.”

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Posted 5 years ago

“My order arrived promptly, however since then I've been receiving unwanted mail via post. I tried to contact them via their website - not possible. I tried to reset password for my account to stop receiving advertising brochures - not possible :-( I've tried fb - can't do that either.”

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Posted 5 years ago

Hi Eva, Thank you for your feedback. We are very pleased that your delivery arrived promptly. We have received your request to opt out of receiving our marketing special offers. Rest assured that this has been actioned and your details removed from our system as per GDPR . Regards, BES

Posted 5 years ago

“What More Can I Say ! ! First Class / Always In Stock Always On Time xx”

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Posted 5 years ago

“Absolute cowboy of a company, I have no idea how they have a 4* rating. I can only assume this is through fraudulent ratings. I wouldn't recommend BES to my worst enemy. Customer service has been appalling, their management of my data and other customers data is embarrassing (I was called a different company in correspondence numerous times). They also blocked my account from moving over when I terminated my contract and billed my usage from 4 kw/ph to 6.5 kw/ph whilst they made it impossible for me to move to my new supplier. After pointing out this obvious attempt of ramping up my bill and blocking my transition as a means of profiting further, they declined to reason why they blocked my account and demanded payment at the ridiculously increased rate. DO NOT USE THIS COMPANY EVER!!!”

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Posted 5 years ago

Hi Daniel, You have clearly posted this review against the wrong company. BES Ltd (based in Birmingham) is NOT connected to BES Utilities (Lancashire) therefore please can you remove your review and post against the correct company. Regards, BES Ltd(Birmingham)

Posted 5 years ago

“Didn't deliver on time, customer service is a joke couldn't tell me anything. Job is stood waiting for a delivery I have no idea when it will arrive. DO NOT BUY FROM BES THEY WILL LET YOU DOWN!”

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Posted 5 years ago

“I ordered online some plumbing parts around 15.00 on Friday afternoon. I needed them urgently so I was happy to pay a small charge for Saturday delivery. They were delivered to my home in south London before midday on the Saturday. Brillian service!”

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Posted 5 years ago

“Do not use this company. They messed us around making us waite in for a week and a half . They have tacken our money but delivered the goods our paid back any money. Sean in there customer service department found in funny we had been messed about so much and even laughed. 7 days waiting for UPS and items apparently lost twice. DO NOT USE THIS COMPANY”

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Posted 5 years ago

“Do not use this company. I ordered items on a monday. Supposed to be delivered on the Tuesday. Waited in wed/Thursday and Friday and was told they where being delivered. On Friday evening they said UPS had lost items and told me a new lot was being delivered Saturday. Saturday yet again no delivery and on monday UPS had lost again.Bes still too issue refund and Sean in there customer service team thought is was a joke and laughed about how much we had been messed around. Avoid this company”

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Posted 5 years ago

“Order didn’t arrive and nobody responded to my email...”

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Posted 5 years ago

“Great quality stuff at very competitive prices. Good sales support. I use them as often as I can”

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Posted 5 years ago

“everything I needed in stock, prompt delivery and good value, would highly recommend”

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Posted 5 years ago

“Fast efficient . products as described. Highly recommended 😊”

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Posted 5 years ago

“Excellent service and parts were despatched very quickly and arrived the next day. Thank you.”

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Posted 5 years ago

“Good quality at a good price”

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Posted 5 years ago

“I find Ordering online very easy”

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Posted 5 years ago

“Excellent is the only thing I can say about the service 👍👏🏻👏🏻👏🏻”

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Posted 5 years ago

“Quick and above all reliable.”

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Posted 5 years ago

“Great company very efficient delivered in a day and half”

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Posted 5 years ago

“Amazing service, I placed my order at 9am on a monday and it was divered to me 10am the following day, despite all the problems of coronavirus they still maintained a next day delivery. I am impressed and would recoomend the company.”

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Posted 5 years ago

“Excellent comma good price, delivered on time”

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Posted 5 years ago

BES.co.uk is rated 4.7 based on 7,257 reviews