“I bought a Weber Spirit EP-325 gas barbecue online from BBQ World and 2 separate orders for a Weber cover and related Weber tools and cleaning items. My experience was mostly very good - prompt dispatch and suitable packaging. My only concern is that 3 of website descriptions of items purchased had errors - most significant was website description that both side tables on the EP-325 barbecue can be folded down, but in fact only the LH table folds down. Only discovered that after assembling the barbecue after receipt. The non-folding table means more storage space needed for the barbecue, which is inconvenient but decided to live with it - otherwise it is an excellent barbecue for our needs. BBQ World apologised, but merely said they were using Weber’s description - feel BBQ World could have been more proactive to ensure I was satisfied.”
“Asolute first class service. 10/10. I delt with Louise who was fantastic. It was a pleasure to deal with this company and would not hesitate to recomend them.”
“Briliant service and delivery. I am thrilled with my Blue Weber kettle grill. I used it for the first time on Father's Day to make lunch for my Dad and Mum. Weber really is quality.”
“I ordered a three pack of Weber gas canisters
I'm very pleased with the product received.
Ordering through the BBQ World was easy and the delivery very swift.”
“Fantastic service, delivered the following day as promised. Fairly easy to assemble,still getting used to controlling the heat, and my wife, never ever liking bbqs loves it. Someone else to do the cooking”
“Finally purchased an expensive Weber BBQ that I've been looking forward to for a long time but it arrived damaged and couldn't be built. Getting help has been the real problem as they have broken website chat, they don't respond to emails, and they have a phone system that looped and hung up repeatedly before I could reach anyone. Almost a month later it's still unresolved with a part outstanding. The customer service when something goes wrong is genuinely the worst I have ever experienced. Wouldn't buy anything from here ever again. Even the BBQ tools I ordered turned up in dirty packaging”
“I was looking for Ooni products and found them here, cheaper than anywhere else, including John Lewis. They were in stock and delivered very quickly - many thanks!”
