“Product arrived in time but one of the leg was damaged. It looked like it was a returned product.
Customer Support tried to help since the 11th of July and still no news.”
“Order took 12 days to be delivered after being informed the day after order was placed that it would be delivered next day.After over a week I was told order had been lost in transit and a new order was placed.Finally order was delivered and left in garden and lay there in the rain until the next day as we were not notified that it was being delivered so was unaware it was there.
Would like to say that the shop support was very good trying to track and re order the goods and speed up delivery.”
“The ketteke BbQ is excellent at cooking however, my husband assembled it ( correctly) , I moved it off the grass onto the patio and the wheel fell off.The pin that holds the wheel is far too thin … and bends . I am very disappointed. I”
“The product is great. The sales process slick. The delivery company took over a week to deliver. I could have bought the same BBQ from Appliances Direct at the same price with free delivery. I had to pay for delivery.”
“The bbq arrived damaged, completely smashed. It took longer to arrive than it states in the website and I had to chase them up in regards a replacement. To there credit it arrived in the Friday and I was happily cooking on the Saturday. In regards to the collection of the old bbq, twice now the company who are collecting it have called stating they are coming o collect it that day. But I’ve had no prior notice as I’ve had to move the bbq out of the way as I eas told it would be collected at the same time the other one was being dropped off. I’m now waiting for some one to contact me about the return of the damaged bbq.
On a separate note I am very please with the bbq I’ve brought it works well. Overall it’s been okay, but could be better. Maybe a free rotisserie attachment for my bbq the Enders manroe may go some way to making up for inconvenience.”
“I'm giving only 3 stars because they did not bother to put the charcoal bag in a proper packaging. The bag arrived with a big cut and a couple of small cuts.”
“Disappointed for a Webber. Box damaged on arrival and looked like it had been re taped up Also, from the diagram it look like there are missing parts. Two inner metal pieces that wedge in a tray, perhaps when cooking chicken. Not clear from the instructions. This was a gift for my daughter, so disappointed.(picture below from instructions not real life).”
“The BBQ was delivered as arranged but after unpacking it I discovered it was damaged underneath. One side is bent and I will have to buy paint to patch up the damage. Also I was told specifically that the BBQ came with fixing brackets but there were no fixing brackets to secure it. Overall not impressed.”
“Jury is still out I’m afraid. Our BBQ arrived about a week after ordering. Unfortunately quite a lot of the frame had been damaged in transit and one of the cast iron grill grates was cracked. Customer service advised me to keep the bbq and use it until replacement parts could be sent sent. I would have hoped they would have just opened another bbq checked it was in good condition and exchanged it. Still waiting to hear back as to when the parts will be sent out. Not brilliant for a £850 BBQ”
“Once we put the BBQ together it looks great, however it was a complex build taking several hours to complete. Also, some of the parts were dented from transit. I apppreciate this is likley the courier so feeding that back to them would be helpful - Example attached of denting. We managed to bend the parts into shape but not ideal!”
“I haven't received the product because the courier couldn't find my property. Of all the deliveries I have had from previous companys, none have failed to find my house. I have subsequently cancelled the order and will order the product from a different supplier.”
“product arrived in an ok condition few scratches and dents. i did ask for a specific day delivery but they dispatched next day anyway(not the end of the world) but was annoying as had to leave work early to move it into the garage.”
“To many subassemblies and poor instructions make this a dificult BBQ to construct. Only just started to use so can't comment on its performance. Allow a good six hours to construct”
“Service has been very good, very prompt dispatch and delivery and very helpful customer care. I would have given five stars but I ordered the wrong BBQ and called customer service who offered to recall the BBQ at a cost of £7.50p for it to be . I have had no confirmation of the recall, and have emailed to ask status of refund which I have yet to receive. I ordered another BBQ immediately which arrived two days later, and I am very happy with it.”
“I ordered a pizza rocker/slicer and thermometer, it was stated 10 day delivery due to no stock which I was happy with. I left it 10,days or so after hearing nothing I gave them a call. A gentleman told me that the stock had arrived and to expect my delivery by the end of the week. I called again the following week after the items didn't arrive to be told the same thing. I challenged the lady that I spoke to this time and told her that I was told the same thing 7 days previously. She then checked something on her pc and told me to expect it in the next few days. Hey presto..I got an email to let me know when it was to be delivered. I would have been happy with the odd update via email and not to be given false information the first time a rang up. Anyway the Gozney products arrived well packaged and as usual excellent quality.”
“Product was fine. Issues with delivery meant that the order took well over a week to arrive - not the 1-2 days advertised. I did not receive any response from my either the email I sent or the online query form on the website. I finally got through via phone, where I was told there was an issue with communication to the courier. The courier had not even received a package from them. Communication could be much better.”
