“I am so pleased with my new Weber Spirit. It is an excellant upgrade from my last Spirit. The assembly instructions were easy to follow and the excellent packing had ensured no damage in transit.”
“First time dealing with BBQ World I was very impressed, ordering process very simple, Delivery fantastic and excellent prices what more could you ask for.”
“I bought the Pit Boss Barrell Smoker, paid for express delivery....great communication throughout. Delivery turned up, ZERO problems with the BBQ...am super happy...completed the burn out, gonna smoke a lamb shoulder today!”
“BBQ was delivered promptly but on unboxing there was a broken part. BBQ World were onto Weber the next working day and they replaced the part without quibbling within days. I can't fault BBQ World's customer service (or prices).”
“I received the BBQ broken. I have signed for return and called them . It is now 5 days with no response. Basically, you are waisting your money. Not recommended .”
“This review is for the Char-Broil Gas2Coal 2.0 330.
Before buying, I spoke to someone at BBQWorld and they were really helpful.
I ordered it online that afternoon and it was delivered the next day by pallet lorry, so the service and delivery were spot on. It does come on a pallet and it is a fairly big box, but as long as they can get access to your front door, it’s absolutely fine.
Also, just to confirm for anyone wondering, BBQWorld supplied the newer Gas2Coal 2.0 model, which makes the price really good.
The free tool set they include is also really good. Nice quality, long handles and much better than I expected for a free gift.
As for the BBQ itself, I’m very happy with it.
It took me about 90 minutes to put together, but the instructions were clear and once built it feels really solid and well made.
So far I’ve used it with the charcoal rather than just gas, and the cooking has been fantastic. It heats up quickly, the heat control is really good and the charcoal stayed hot for quite a while.
I was able to cook a decent sized BBQ for a number of people without any issues.
Food cooked really well and had that proper BBQ flavour.
Very happy with the purchase and also really impressed with BBQWorld’s service.
Thank you so much!”
“The first delivery arrived on time but had been damaged in transit. A call to the team at BBQ World quickly resolved the problem, a replacement was immediately dispatched and arrived as promised the next day. The Cadac Citi Chef is a top-quality single-burner BBQ at a budget price. Despite the initial disappointment, I have no hesitation in recommending BBQ World”
“I ordered a Weber Master-Touch BBQ cost £269 along with around £200 worth of accessories and paid extra for Saturday delivery so everything would arrive in time for a bank holiday gathering. I have done it few days ahead to leave enough time for delivery.
On the day, only the ONE item was delivered. None of the others turned up.
When I contacted customer service, I was told the missing items would be delivered sometimes in the following week. At no point during or after ordering was I told that items were out of stock or that the delivery would be split. At no point during my order or emails afterward has suggested that any things in my order would be missing.
This left me with no choice but to go out at the last minute to buy essentials elsewhere to ensure the party can go ahead. Paying extra for timed delivery ended up being pointless.
Customer service was polite, but the way the order was handled was poor. The lack of communication and failure to deliver what was paid for caused unnecessary hassle.
I raised a complaint and asked for compensation, but the response was a standard one written by ChatGPT.
I would not rely on this retailer for anything again.”
“Bbq is a lorry pallet delivery and their chosen company only provides a delivery window on the same morning. Coals and cover didn’t arrive with the bbq and still haven’t arrived over a week after ordering. Emails and chat messages have both gone unanswered.”
“Really great service. I called BBQ World for advice as I couldn’t decide which BBQ to buy - they answered all my questions which helped me decide which one to buy. Really helpful service. I placed my order & BBQ arrived really quickly.”
“BBQ World were brilliant; not only were they the cheapest place to buy this BBQ, their service was exemplary. I'd made a mistake selecting the date of delivery and choose a week later than we actually wanted it (I got the date of the May Bank Holiday wrong). I rang BBQ world and spoke to a very helpful woman (I can't remember her name now), and she said she would do her best to help if I could give her 30 minutes. She messaged back to say she had arranged next day delivery and saved a bit of embarrassment for us as the BBQ arrived on time, on the earlier date ready for a party we had organisaed during the May BH. I'd like to thank that person for being so helpful and am sorry I can't remember her name.”
