“As a first time customer I rang before ordering and the lady that answered was extremely helpful and polite and confirmed the item was in stock and would be delivered before I went on holiday and any problems whatsoever call me back and I will gladly help. I couldn't find the item in stock anywhere else and the price was cheaper as well, win win,
My item was delivered the next day, a day early which was brilliant and the driver called to advise of delivery time 1 hour before. So first class service and I would highly recommend.”
“Very efficient service, and the chepest price anywhere I could find. The only issue is with their courier.
The TPC - the Pallet Company ETA system doesn't work. All the delivery staff know it. I waited in from the initial ETA of 8.30 to 9.30 until the actual delivery just after 12pm. If you want an accurate delivery time you have to phone the TPC office, who track where the driver is. The ETA on the system updates to the next hour whenever you log on: don't believe it as it's likely to be wrong.”
“Delivered quickly, good discounts on website too...really happy with the new Weber BBQ. The Weber Master Touch is really good quality compared to other BBQs that u throw out after a year.”
“I have been waiting nearly 3 weeks for 2 bags of lump wood. Luckily I was able to purchase elsewhere or family bbq would have been ruined. This is not acceptable and I would not have purchased knowing the huge delay in delivery. I sent emails but they were nit returned and still am awaiting the goods.”
“It's interesting that here and their trust pilot reviews are so different...
Was promised next day delivery. Still not here days later.
The delivery company they use has no tracking.
Go to wowbbq - same price better service”
Thank you for your review.
We are sorry to hear that your delivery did not arrive when expected. While we always aim to meet the delivery service shown at the time of order, courier delays can occasionally occur outside of our control.
Where a delivery issue is reported, we will always investigate with the courier and work to resolve the matter as quickly as possible for the customer. We do not ignore delivery problems, and we appreciate how frustrating delays can be, especially when an item is expected on a next day service.
We are disappointed by the suggestion that customers should avoid us, as BBQ World has served customers for many years and we work hard to provide competitive pricing, good service, and fair resolutions when issues arise.
If this order is still unresolved, please contact our customer service team with your order details so we can look into it further.
“Barbecue arrived on time… However one of the legs is bent. Instead of sorting it out and sending a leg after my quick phone call, I am lost in the email queue and apparently waiting for Weber to get back to Dawsons regarding sending me a new leg. And now it’s a waiting game and the whole matter is being stalled.… So very bad customer service”
