BBQ World Reviews

4.80 Rating 1,494 Reviews
96 %
of reviewers recommend BBQ World
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
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BBQ was fine but delivery was a disaster. The delivery service they use refused to come into the drive, parked up on the road. The driver then asked for help to take the pallet with the heavy BBQ off the truck, but would not take it any further than the gate to the road!!! Beware what happens on delivery if you order a BBQ from these guys.
Posted 1 week ago
Selecting our product was straight forward on the website and delivery was swift which was fantastic. However the after service has been a little hit and miss. Our smoker BBQ frustratingly broke after construction. BBQ world communicated well and after a couple of emails I had hoped the issue was resolved. However I am still waiting for my new part to arrive. This may well not be directly linked to BBQ world as the part is being sent by Broil King directly from what I understand. However, the part has still not arrived almost a month later. This could well be due to the current pandemic, but to be kept in the loop would have been great otherwise it will be another call to BBQ world to chase. Ideally I would love to have given 4-5 stars. However keeping in mind the price of our product I would have expected better comms / after service in regard to confirming the arrival of our new part or seeing whether it had even arrived without having to chase so much.
Posted 2 weeks ago
Disappointed after previous excellent service my last 2 orders have been delayed due to goods out of stock despite showing stock on line
Posted 1 month ago
Was delivered on time sadly wrong size according to th picture & info bought it was big enough
Posted 1 month ago
Packaging smelt of smoke as we undid it - you don’t expect the packers to be smoking in a COVID world!
Posted 1 month ago
Poor quality product which does not fit the designated bbw
Posted 2 months ago
Product received had large dents
Posted 2 months ago
Order arrived fine but the handle on the bbq lid is the wrong size for the bbq. Very frustrating as it was the last thing to fit. Very disappointing,
Posted 2 months ago
BBQ World delivers just a sales experience which isn't very good. Just a number and process and it is all about sales volume. Disappointing there is no human customer services, so any return is all in the paperwork and at the customer's cost. Content on the site about each product is not as good as it could be for a shopping experience especially more frustrating as the customer has to pay for the returns if it was right. Had the site been better the decision would have been easier. Disappointing will find outer sites to use.
Posted 3 months ago
Disappointed. Has deliverybof insulation, driver threw them into driveway. Three of them were wet on the bottom and one ripped. (this must of been like it before delivery as part of packaging tucked in - as per picture)
Posted 4 months ago
Very disappointed in delivery time.
Posted 4 months ago
Delivery time was shocking. Took them 7 days to dispatch the item. Also customer service person was rude. Apart from that item was delivered in perfect condition
Posted 4 months ago
BBQ World is rated 4.80 based on 1,494 reviews