BBQ World Reviews

Name: BBQ World
Address: 54-56 King Street, 54-56 King Street, Lancashire
Rating: 4.82

4.8 Rating 3,793 Reviews

96 %

of reviewers recommend BBQ World

4.8

Based on 3,793 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Write Your review

Tell us how BBQ World made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BBQ World 5 star review on 28th November 2023

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does what it needs to, service is mediocre to poor based on experience of trying to use it.”

Helpful Report

Posted 2 months ago

“Trustpilot reviews Thanks for your review! BARBECUE WORLD Add photo Your review is pending.Read more Fohel Ali 2 reviews GB Rated 1 out of 5 stars Bought a weber summit kamado from them Bought a weber summit kamado from them. It arrived damaged, so they offered a replacement which also arrived damaged. I called back to have it replaced but now they're all out of stock so they offered to get the damaged parts sent over by Weber. I agreed and I sent images and the serial number which was all fine but when I called up to check, the guy on the phone came across rude and in a rush to get rid of me. Did not want to look into the case and just said he can't tell me anything now and will get back. Been 2 weeks and I paid nearly 1 grand for a bbq which isn't in a condition I would deem as acceptable, neither did I expect to be treated that way. If it was his money, I'm sure he too would have been fustrated. I've been very patience and nice about it despite being taken for a ride now but I'm losing patience. I will update this when and IF it is resolved.”

Helpful Report

Posted 7 months ago

“Happy with product but rather disappointed that after purchase the price dropped by 10 percent.”

Helpful Report

Posted 7 months ago

“Disappointed that a few days after a purchase you gave a further 10% off for a bank holiday sale. Shame, but the Weber 2000 is great.”

Helpful Report

Posted 7 months ago

“horrified that they sent 11 instructions manual each 10 pgs long in 11 languages. what a waste of paper. I calculated they are wasting 60000 trees worth of paper per Yr, WHAT AN ENVIRONMENTAL WASTE. WEBER U CAN DO BETTER. THIS IN UNACCEPTABLE. BBQ WORLD PLEASE TALK TO YOUR SUPPLIER!!”

Helpful Report

Posted 9 months ago

“Not great - my BBQ arrived damaged and missing key parts.”

Helpful Report

Posted 10 months ago

“the Weber bbq is fine, but the delivery experience was poor. Legs were damaged on first delivery. To be fair to BBQWorld, they were responsive and sent out another set. Unfortunately, one leg was more damaged than the first one, so have ended up using the leg from the first delivery :(”

Helpful Report

Posted 10 months ago

“Waiting for e-mail 3 weeks and still nothing! I didn't recive FREE PIZZA STONE which was extra gift to BBq Weber Bbq is great”

Helpful Report

Posted 11 months ago

“Still waiting for the item. No reply to either email thus far.”

Helpful Report

Posted 1 year ago

Hi Tony After placing your order you requested delivery to be made on Friday the 31st of March which we have arranged. At the time of the call we also refunded the carriage surcharge that you paid and arranged for delivery to take place on your requested date. We apologise that the review email has been received by you before the items have arrived however our standard delivery schedule is quicker than the delivery timeframe you requested. We've checked our inbox and can find no emails from you. It could be possible that you've replied to a delivery notification email from the courier company? Our customer support number is 01200 421010 or we have a chat facility on our website. If you would like to get in touch we'll do our best to resolve any issues that you may have. Thanks

Posted 1 year ago

“Unfortunately I have still not received the item which is disappointing as I had purchased this as a gift for a friend.”

Helpful Report

Posted 1 year ago

“Great company.... BUT their chosen delivery firm (DHL) kept my order for 3 days in their depot. I would think twice before ordering again”

Helpful Report

Posted 1 year ago

“Placed order and received confirmation. Email arrived with delivery details. Then notofication from courier that delivery was cancelled. Email from BBQ World informing me product was damaged and no longer available. No suggestion of alternatives. Refund took several days to reach my account. Appreciate just unlucky with this one.”

Helpful Report

Posted 1 year ago

“Delivery awful - carrier doesn't know what it's doing. Phoned on Friday and confirmed delivery for the following Monday. Waited in and around 2.pm an e mail arrived asking me to contact them to arrange delivery! I phoned to see what was going on and they blamed it on an ongoing "technical error." but they couldn't now deliver that day as promised.Re-arranged for the following Friday. At around 12. I phoned as they had promised an early delivery. Again got the story of a technical error, and that unfortunately my goods had not been loaded - I pointed out that if this was the ongoing case they could have used a pen and paper. They did then load a lorry and deliver the goods, albeit quite late in the day No problems with BBQ World as when I spoke to them prior to ordering they were friendly and helpful, but then completely let down by the carrier”

Helpful Report

Posted 1 year ago

“Item ordered has a wrong part so rang to explain was told to email. So emailed and got a response saying they had contacted the supplier to resolve. Had no further contact for 5 days dispite a chasing email. Item still unusable. NOT IMPRESSED”

Helpful Report

Posted 1 year ago

“Ordered outback onyx Excell web site said in stock, then told would be another 2 weeks. Offer to cancel but didn't as good price. Annoying thing is they were still selling them although then we're oos but web site said in stock for immediate delivery”

Helpful Report

Posted 1 year ago

“Duplicate order charged and received. When I contacted for a return I was told it was my problem, they could not have made a mistake and it needs to be returned at my cost.”

Helpful Report

Posted 1 year ago

“Same as always not enough on the shop floor customer support”

Helpful Report

Posted 1 year ago

“Everything has been great from order to delivery, no complaints there. However, to find that the Smokefire received is a 2020 model with the bolted on upgrades was disappointing to say the least. Very disappointed.”

Helpful Report

Posted 2 years ago

“The product that I ordered, Weber Genesis 11 BBQ, is superb and the price was very good. However, rather than accepting next day delivery I opted for the pre-arranged delivery for an additional minimal charge. The sole reason I chose this was because I was taking a few days away from home. Delivery was contracted to The Pallet Network (TPN) who were supposed to contact me to arrange delivery. They were then supposed to contact me a second time before delivery. Finally, the delivery was supposed to be signed for. None of this happened and the delivery was made to the driveway of my house whilst it was unoccupied! I was not due to get back home for more than 6 days later! Fortunately, my excellent neighbour covered the delivery with a tarpaulin and shielded it from passers-by with a couple of wheelie bins. I contacted BBQ World and they apologised and said they could arrange for it to be recollected and redelivered at an appropriate time. I declined this offer because I suspected that the delivery driver would be less than pleased and 'accidental' damage may have occurred to my BBQ. Whilst TPN were culpable, my contract is with BBQ World and I hold them responsible for this shambles. It is was not for my excellent neighbours there is no way of knowing what may have happened to my delivery. BBQ World did refund me the nominal charge for the pre-arranged delivery but, in my opinion, this did not go far enough. I would, at least, have anticipated a call from someone in authority to extend further apology. This did not happen!”

Helpful Report

Posted 2 years ago

“Very helpful, BUT the barbecue was advertised including a cover which did not come. Invoice stated to follow ! Still waiting !! Telephoned to ask if they could supply a cheap cover and was told it is ok to leave the barbecue out in the rain without a cover. The knobs on the Napoleon Prestige 665 are illuminated, water and electrics do not mix !!! Requested they confirm BBQ rain proof. Answer NO !!!”

Helpful Report

Posted 2 years ago

BBQ World is rated 4.8 based on 3,793 reviews