“Wrong item received and when I emailed customer service it took 5 days for a reply. I returned the item, which returns are at customer cost just FYI.”
“the BBQ itself is great however there was a lack of description about the grill layout and no pictures of the inside of the BBQ. Despite asking for a refund (and paid for pick up) by BBQ world or some replacement grates, they were unable to help and never even replied to my email (I had to chase by phone, which I know they don't like you to do).”
“Emails didnt state what the staff told me on the phone, so caused confusion and late delivery. Staff were unhelpful, rude and felt like I was putting them out by asking for their help, caused me major stress and upset, and money as I was hiring a van to transport it to my second home.”
“I unfortunately made a mistake when ordering my bbq. It was my fault but I was very surprised by the complete lack of support by Customer Service to try to help correct my error. Very disappointing.”
“Price was good , customers service and delivery extremely poor, contacted them immediately after a postcode was entered incorrectly, they ignored emails, I rang them passed details to staff who stated they would update courier . This wasn’t done as recovery failed on the day and the excuse was it was due to postcode being changed . No contact made and someone stayed in all day .
Was delivered the following day . Poor experience.”
“The BBQ I received had clearly been opened and possibly had some attempted assembly. This was evident from the opened and taped closed fixture pack, scratches around some screw locations and minor damage to the main housing. All in all not enough to request a return, but disappointing.”
“I ordered both the Webber anywhere and cover, but only after I paid was I told the cover was on back order and I'll have to wait. Two weeks on still no cover not any indication on when I'll get it.
I would have bought elsewhere had I known this.”
“Issue with missing axle for Weber Performer barbecue. Involved a number of phone calls and emails and then Weber sent to the wrong address. Resulted in much stress and disappointment.”
“When the item arrived, it didn't work. I looked at their returns policy and it said that if I wanted to return it, I would have to pay return postage. I'd already paid nearly £3 to get it delivered in the first place so for an item that's £7.99, it didn't seem worth it. The score is for their returns policy. If an item just doesn't work, why should I have to pay for transport both ways?”
“The first thing that comes to mind is the design of the website seamlessly linking up to a scam advertisement which signed me up to a 4 day trial and £40 a week subscription for some crappy games and other forgettable unused nonsense. I thought I was creating an account with bbq world. I hope they read this and take action.
My bbq if fine, arrived in good time. I need to use it more for a full assessment but so far I'm very impressed with it.”
“Customer service abysmal. I bought a portable bbq on line and the website page presented some options for the regulator connector. I ordered the only one that looked to suit (on other pages were further options) but it was the wrong one. Firstly I would have thought that the experts would have advised me at despatch but no - I emailed customer service to explain and they said I had bought the wrong one and it was “unfortunate” - I emailed again for help in sorting an exchange but have not had a reply.”
“Order came in 2 parts
1st part got within 5 drops of my home before heading back to hub with my order after arranging time of yet the app said driver running a little behind and WILL be with you shortly no true. I had to the arrange to take delivery .
2nd part lost and had to be replaced”
“Ordering was easy however wrong things came to what I ordered and returning is not easy
Be sure you order exactly what you want as if like me you will not even bother returning as you post it and no refund process at all apart from a refund if and when they receive it”
