BBQ World Reviews

Name: BBQ World
Address: 54-56 King Street, 54-56 King Street, Lancashire
Rating: 4.82

4.8 Rating 4,786 Reviews

96 %

of reviewers recommend BBQ World

4.8

Based on 4,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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BBQ World 5 star review on 21st September 2025

Jason Ahl

BBQ World 5 star review on 24th June 2025

Steven Dudley

BBQ World 5 star review on 30th May 2025

TIBOR BURSKY

175

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The BBQ I received had clearly been opened and possibly had some attempted assembly. This was evident from the opened and taped closed fixture pack, scratches around some screw locations and minor damage to the main housing. All in all not enough to request a return, but disappointing.”

Helpful Report

Posted 2 weeks ago

“I ordered both the Webber anywhere and cover, but only after I paid was I told the cover was on back order and I'll have to wait. Two weeks on still no cover not any indication on when I'll get it. I would have bought elsewhere had I known this.”

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Posted 1 month ago

“Issue with missing axle for Weber Performer barbecue. Involved a number of phone calls and emails and then Weber sent to the wrong address. Resulted in much stress and disappointment.”

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Posted 1 month ago

“When the item arrived, it didn't work. I looked at their returns policy and it said that if I wanted to return it, I would have to pay return postage. I'd already paid nearly £3 to get it delivered in the first place so for an item that's £7.99, it didn't seem worth it. The score is for their returns policy. If an item just doesn't work, why should I have to pay for transport both ways?”

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Posted 1 month ago

“The first thing that comes to mind is the design of the website seamlessly linking up to a scam advertisement which signed me up to a 4 day trial and £40 a week subscription for some crappy games and other forgettable unused nonsense. I thought I was creating an account with bbq world. I hope they read this and take action. My bbq if fine, arrived in good time. I need to use it more for a full assessment but so far I'm very impressed with it.”

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Posted 4 months ago

“Customer service abysmal. I bought a portable bbq on line and the website page presented some options for the regulator connector. I ordered the only one that looked to suit (on other pages were further options) but it was the wrong one. Firstly I would have thought that the experts would have advised me at despatch but no - I emailed customer service to explain and they said I had bought the wrong one and it was “unfortunate” - I emailed again for help in sorting an exchange but have not had a reply.”

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Posted 5 months ago

“Pretty poor tbf.. Took 8 days for my £1000 BBQ to arrive. Disappointing”

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Posted 6 months ago

“Ordered 2 weeks ago and not delivered yet”

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Posted 8 months ago

“Superb speed of service and delivery, but very poor after sales support. The item arrived damaged and I have had no response to my request for help.”

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Posted 1 year ago

“Order came in 2 parts 1st part got within 5 drops of my home before heading back to hub with my order after arranging time of yet the app said driver running a little behind and WILL be with you shortly no true. I had to the arrange to take delivery . 2nd part lost and had to be replaced”

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Posted 1 year ago

“Ordering was easy however wrong things came to what I ordered and returning is not easy Be sure you order exactly what you want as if like me you will not even bother returning as you post it and no refund process at all apart from a refund if and when they receive it”

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Posted 1 year ago

“Only bought from these guys because they were on topcashback and they rejected the claim.”

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Posted 1 year ago

“Does what it needs to, service is mediocre to poor based on experience of trying to use it.”

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Posted 1 year ago

“Trustpilot reviews Thanks for your review! BARBECUE WORLD Add photo Your review is pending.Read more Fohel Ali 2 reviews GB Rated 1 out of 5 stars Bought a weber summit kamado from them Bought a weber summit kamado from them. It arrived damaged, so they offered a replacement which also arrived damaged. I called back to have it replaced but now they're all out of stock so they offered to get the damaged parts sent over by Weber. I agreed and I sent images and the serial number which was all fine but when I called up to check, the guy on the phone came across rude and in a rush to get rid of me. Did not want to look into the case and just said he can't tell me anything now and will get back. Been 2 weeks and I paid nearly 1 grand for a bbq which isn't in a condition I would deem as acceptable, neither did I expect to be treated that way. If it was his money, I'm sure he too would have been fustrated. I've been very patience and nice about it despite being taken for a ride now but I'm losing patience. I will update this when and IF it is resolved.”

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Posted 2 years ago

“Happy with product but rather disappointed that after purchase the price dropped by 10 percent.”

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Posted 2 years ago

“Disappointed that a few days after a purchase you gave a further 10% off for a bank holiday sale. Shame, but the Weber 2000 is great.”

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Posted 2 years ago

“horrified that they sent 11 instructions manual each 10 pgs long in 11 languages. what a waste of paper. I calculated they are wasting 60000 trees worth of paper per Yr, WHAT AN ENVIRONMENTAL WASTE. WEBER U CAN DO BETTER. THIS IN UNACCEPTABLE. BBQ WORLD PLEASE TALK TO YOUR SUPPLIER!!”

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Posted 2 years ago

“Not great - my BBQ arrived damaged and missing key parts.”

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Posted 2 years ago

“the Weber bbq is fine, but the delivery experience was poor. Legs were damaged on first delivery. To be fair to BBQWorld, they were responsive and sent out another set. Unfortunately, one leg was more damaged than the first one, so have ended up using the leg from the first delivery :(”

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Posted 2 years ago

“Waiting for e-mail 3 weeks and still nothing! I didn't recive FREE PIZZA STONE which was extra gift to BBq Weber Bbq is great”

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Posted 2 years ago

BBQ World is rated 4.8 based on 4,786 reviews