“Bought a BBQ in December, I made the mistake of not checking the contents of the box and came around to building it a week ago and some of the parts inside were badly damaged. Contacted customer services and they instantly replaced the whole bbq, great experience and great customer service.”
“When I received the box, it had been opened.
I open the box and all items inside was out off their small boxes.
According to the assembly sheet, one bolt is missing.
This has been reported to customer service Friday.
Received a email with some follow up questions. I answered and now waiting to hear outcome.”
“Great customer service. Made a mistake ordering the correct cover but customer service helped out and even gave me the discount with the original order.”
“I unfortunately made a mistake when ordering my bbq. It was my fault but I was very surprised by the complete lack of support by Customer Service to try to help correct my error. Very disappointing.”
“I would have given it 5* but the delivery was disappointing........waited around all day to be informed 2hrs before delivery.......anytime between 2.30 and 5pm.....arrived 4.56.”
