“It's interesting that here and their trust pilot reviews are so different...
Was promised next day delivery. Still not here days later.
The delivery company they use has no tracking.
Go to wowbbq - same price better service”
“Barbecue arrived on time… However one of the legs is bent. Instead of sorting it out and sending a leg after my quick phone call, I am lost in the email queue and apparently waiting for Weber to get back to Dawsons regarding sending me a new leg. And now it’s a waiting game and the whole matter is being stalled.… So very bad customer service”
“Order took 12 days to be delivered after being informed the day after order was placed that it would be delivered next day.After over a week I was told order had been lost in transit and a new order was placed.Finally order was delivered and left in garden and lay there in the rain until the next day as we were not notified that it was being delivered so was unaware it was there.
Would like to say that the shop support was very good trying to track and re order the goods and speed up delivery.”
“Very happy with my Weber Genesis EPX-335 and bunch of Weber accessories. The order was processes really quickly and the communications and delivery were seamless. It did arrive on a pallet on my driveway which I then needed to unpack and move into the garden (and then assemble). But hard to find any company that will do the Weber assembly these days. Did another accessory order last night and have already received a notification from the courier company. Super quick, excellent experience on their website. (And they pick up the phone when you call….unlike Weber which are only contactable by email). Highly recommended!”
“The ketteke BbQ is excellent at cooking however, my husband assembled it ( correctly) , I moved it off the grass onto the patio and the wheel fell off.The pin that holds the wheel is far too thin … and bends . I am very disappointed. I”
“Easy to place order as good choice of BBQ and receive delivery confirmation on the Grill Stream 6 burner.
Delivery driver pallet trucked to rear garden, great guy. took pallet back.
Instructions clear and straighforward to follow.
Fired up that evening with good results.
Can recommend”
“Everdure Force users beware. I have had 5 years happy light use from my grill. This year I added a flat grill plate from Everdure and when performing my usual warm up and clean routine it caught fire. The left hand side cradle support has burned away and dripped onto and burned through the undertray. It could of turned very nasty.
I have tried to contact BBQ World without success and Witt Customer services (the owners of Everdure) are aware and confirmed that they have seen the problem before but reluctant to help. It's very disappointing as I have enjoyed the grill.”
“Very good price and super fast delivery. Received the ordered BBQ on a pallet the next day, in just 20h! We used it straight on the weekend. Fantastic job! Thank you.”
