Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th July 2025

621

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the 3rd lot of sofas we’ve had from the Newcastle upon Tyne branch, each lot were a different lot due to poor workmanship by manufacturer. On the 1st lot the woven material started fraying within itself after a short time, the 2nd lot was leather and lasted just over a year when I decided to freshen it up by using the leather care kit given by Barker and Stonehouse, following the care kits instructions by the letter. No sooner I had gently rubbed the initial cleaning stuff off as per instructions the colour started to come off onto the cloth. I tried another piece to find the same thing happening, then another. I then give up and contacted the store. They asked me to send a photo of the problem and of the cleaning cloth, which I did. They then sent a technician out who also took photos and told me they’ll contact another party to help find out what had happened. It works out that the manufacturer hadn’t sealed the colour in and they’re surprised it hadn’t come off onto our clothing, which it hadn’t. We were told to visit the store to select another suite, which we did and now find on buying Natuzzi sofas, supposedly a good make, the colour has come off the end of the arm and seats have sunk, this is just after 1 year of use! That’s 3 lots of 2 sofas and everyone has had problem, not of our making. Barker and Stonehouse have sent a technician-we were told it would be a Natuzzi technician but was from their own maintenance side and was very curt with us and more or less calling my husband a liar saying he didn’t change seats when sitting, which he did every time. We are both pensioners and are angry at Barker and Stonehouses’ attitude with us, hinting it’s our fault this has happened! They are, however, as a course of goodwill going to paint/colour the arm end and plump the seats up again. I now wish I’d never heard of Barker and Stonehouse as through their rubbish quality merchandise and attitude problem, we’re stuck with inferior quality goods. Also I will add that their CS is shocking once they’ve got your money as they don’t want to know, so avoid at all costs.”

Helpful Report

Posted 6 years ago

“AWFUL.. lying staff. Was meant to have delivery of 3 items (including a sofa this morning) Nottingham, Giltbrook branch. The sofa didnt arrive in the order, I called to find out and was tried to be fobbed off no one was in till 12 to deal with my order. When I tried to explain what was going on she wouldnt listen, I asked if I could explain, she wouldnt let me and hung up on me. I called back 22 times before someone answered again asked to speak with the manager, was placed on hold then told to ring off. Had to call the official B&S complaints team to get a call back from the manager who told me his staff have informed him I was abusive and swearing. I have never swore on a call in my life!! This has completely ruined shopping there again for me”

Helpful Report

Posted 6 years ago

“We bought 2 sofas from the Leeds store we have never bought anything from barker and stone house before, all went well delivery went well with in 3weeks which was good as we where going away for the winter delivery was the end of October 2017 . So we sat on it for a week before we went away. Came back in March l noticed one of the bottom cushions where twisted, l started checking the other cushions and found something sharp on the base of one of the sofas. I got in touch with their customer service department the sent someone call Richard out he said the cushions where okay but took a staple out this was the sharp object l wasn’t happy with cushions more than one was doing the twisting thing Richard came back took picture to see the twisted cushions you had to sit oppersit sofa he took the picture from above l said you need to sit down to see the twist he said the cushions where fine l disagree so he wanted to see how l sat on the sofas l said l turn it over every week and when the grandchildren have been he tried to imply that my grandchildren had done it ,l had just about lost it by then he was so so patronising never been treated like this in all of my 62 years l was so annoyed l just about frog marched him out of my house .just wish l had read this page frist l put the pictures on Facebook to worn others This is from Linda Kellett”

Helpful Report

Posted 6 years ago

“Absolutely disgusted with the way we have been treated. Barker and Stonehouse have been nothing but obstructive in resolving this issue. We spent more than £2000 on a table and chairs which we viewed in the Gatehead Metro Centre branch. When we received our table it had huge manmade grind marks in the top of it and was nothing like the one we saw in display which had a relatively smooth, natural wood surface. We were told that all the warehouse stock were also full of gouge marks so we asked if we could purchase the display model and were told we could. We then spent many phone calls and emails and 70 mile roundtrips to the store to try and sort this out. 3 weeks later we were told we could NOT have the display model because the manager at the Gateshead store would not let us. The Salisbury table in the store does not reflect the table you will receive, so beware if buying one. This is appalling treatment of your customers. Clearly Barker and Stonehouse do not want to sell furniture. We are now waiting to get our money back.”

Helpful Report

Posted 6 years ago

“I wish I had read these reviews before I purchased items off them. Same issues as all the others. On my first order I bought dining chairs, even though the website said in stock they werent! I then had to wait 2 months for delivery. A week before delivery was due I received an email saying there was going to be a further delay. After writing a snotty email I then got contacted to say they email was an error. After giving them the benefit of the doubt I then ordered 2 coffee tables. On the day of delivery I received a call to say that the leg on the small table had fallen off while being loaded onto the truck, and stock wouldn’t be available for 2 months!!!!! Stupidly I stuck with it, have received the table today and found s fault with one of the legs!!! Stock is not available now for a month and a half!! They then said they would offer me £20 GW, which is just rude. They would rather lose me as a customer, spend the money on covering half the country to collect them, then give me a sensible offers. To make matters worse the customer service team can’t arrange collection and refunds for online purchases so I now have to wait for them to call me, and apparently they can only contact them internally by form!!! They are a joke, don’t waste your time, I should have listened to the alarm bells!!”

Helpful Report

Posted 6 years ago

“They are complete nightmare, joke. I haven't got any more words to describe this company. Nearly 3 weeks ago bought a lot of furniture from them for only one reason - I have been promised my delivery date will be 30th of July, which is 3 weeks after I bought the stuff. Guess what? At around 3pm I rang them asking is the delivery man still coming today, the answer knocked me off my shoes - NO, you are not even on the delivery list not just for today, but following week as well. The lady on a phone just said - you are too far from our warehouse (45 min drive) and it has to be booked as long distance delivery. That's was a complete joke! She said the only she can do is book me in for week commencing. I said - ok, I have no choice, please do. And funniest thing was she said someone from their delivery department will contact me next day in a morning to confirm delivery day - no one didn't! I have tried to ring them ,but unfortunately had no luck for someone to answer my call. Guys, stay away from this company, they are absolute pain. Now I will chase them for a refund as cant get my furniture.”

Helpful Report

Posted 7 years ago

“NEVER USE THIS COMPANY. HAD NOTHING BUT TROUBLE! BOUGHT 2 DINING ROOM TABLES AND WERE DAMAGED ON DELIVERY. NOW I AM EXPERIENCING PROBLEMS WITH INSURANCE POLICY. DO NOT USE.”

Helpful Report

Posted 7 years ago

“Dreadful experience I don’t normally comment on companies however I do need to say I have found my experience with Barker and Stonehouse dreadful and will never be ordering from them again. We ordered a leather chair and after a few weeks found marks appearing on the arm. We reported it to Barker and Stonehouse and sent a photo. Before even reviewing this they alleged we had dropped something on it. They then sent someone out to review the chair. He explained it was a manufacturing fault and attempted a repair which although better was not great. Having not heard of anything for a month we called them to ask for a progress update. They then claimed the case had been closed weeks before as the report had allegedy said this was customer damage. Someone is lying here and I think I know who. It is such a shame as we really liked the store and the product doesn’t look bad. If you do order though be aware they will do anything they can to avoid providing a replacement.”

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Posted 7 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews