We bought 2 sofas from the Leeds store we have never bought anything from barker and stone house before, all went well delivery went well with in 3weeks which was good as we where going away for the winter delivery was the end of October 2017 . So we sat on it for a week before we went away. Came back in March l noticed one of the bottom cushions where twisted, l started checking the other cushions and found something sharp on the base of one of the sofas. I got in touch with their customer service department the sent someone call Richard out he said the cushions where okay but took a staple out this was the sharp object l wasn’t happy with cushions more than one was doing the twisting thing Richard came back took picture to see the twisted cushions you had to sit oppersit sofa he took the picture from above l said you need to sit down to see the twist he said the cushions where fine l disagree so he wanted to see how l sat on the sofas l said l turn it over every week and when the grandchildren have been he tried to imply that my grandchildren had done it ,l had just about lost it by then he was so so patronising never been treated like this in all of my 62 years l was so annoyed l just about frog marched him out of my house .just wish l had read this page frist l put the pictures on Facebook to worn others This is from Linda Kellett