This is the 3rd lot of sofas we’ve had from the Newcastle upon Tyne branch, each lot were a different lot due to poor workmanship by manufacturer. On the 1st lot the woven material started fraying within itself after a short time, the 2nd lot was leather and lasted just over a year when I decided to freshen it up by using the leather care kit given by Barker and Stonehouse, following the care kits instructions by the letter. No sooner I had gently rubbed the initial cleaning stuff off as per instructions the colour started to come off onto the cloth. I tried another piece to find the same thing happening, then another. I then give up and contacted the store. They asked me to send a photo of the problem and of the cleaning cloth, which I did. They then sent a technician out who also took photos and told me they’ll contact another party to help find out what had happened. It works out that the manufacturer hadn’t sealed the colour in and they’re surprised it hadn’t come off onto our clothing, which it hadn’t. We were told to visit the store to select another suite, which we did and now find on buying Natuzzi sofas, supposedly a good make, the colour has come off the end of the arm and seats have sunk, this is just after 1 year of use! That’s 3 lots of 2 sofas and everyone has had problem, not of our making. Barker and Stonehouse have sent a technician-we were told it would be a Natuzzi technician but was from their own maintenance side and was very curt with us and more or less calling my husband a liar saying he didn’t change seats when sitting, which he did every time. We are both pensioners and are angry at Barker and Stonehouses’ attitude with us, hinting it’s our fault this has happened! They are, however, as a course of goodwill going to paint/colour the arm end and plump the seats up again. I now wish I’d never heard of Barker and Stonehouse as through their rubbish quality merchandise and attitude problem, we’re stuck with inferior quality goods. Also I will add that their CS is shocking once they’ve got your money as they don’t want to know, so avoid at all costs.