Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

577

Anonymous

Anonymous // 01/01/2019

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“Great solid furniture”

Helpful Report

Posted 8 months ago

“Placed order for sofas, was originally told 12 weeks this then changed to 15 weeks, then changed again and again, sofas were eventually delivered, one was damaged, I had to phone up a third party to arrange for repair was told a further 2 weeks, phoned B&S complained, third party then came in 4 days, third party fixed it and said that delivery drivers had damaged the sofa. After approx 3 months stitching came loose on sofa, another phone call and photos sent another repair team out to repair. Poor customer service, poor delivery installation, poor quality, would not recommend.”

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Posted 8 months ago

“I love your furniture and your stores ! But, I don’t love your £79 delivery charge. Other local companies offer me free delivery if I live locally - why not You?”

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Posted 8 months ago

“Always pleased with the company and product. Have bought twice from you now.”

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Posted 8 months ago

“A pleasure to deal with!”

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Posted 8 months ago

“Everything I have bought from Barker ad Stonehouse is top quality.”

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Posted 8 months ago

“Still waiting for the Care Kit to be posted out to me as you were out of stock when I purchased my last sofa with you. Bit disappointed”

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Posted 8 months ago

“Everyone that works here in Battersea B&S are so friendly and helpful. I’ve bought an armchair, a garden chair, a rug, and a mattress. Each time I’ve been, it’s been a pleasure. Staff are well trained and knowledgeable about the products and timelines for delivery. Great experience!”

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Posted 8 months ago

“Great service and very efficient thank you”

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Posted 1 year ago

“Tables are of ok quality but a little disappointing after a nearly 4 month wait Not kept up to date with details just silence with me having to keep calling to find out the status”

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Posted 1 year ago

“This product looks beautiful at first but you cannot even split a drop of water on it without it marking. The insurance they provide does not cover this and when going back to Barker and Stonehouse after care they send you the ombudsman details to take it up with them.”

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Posted 1 year ago

“I have had a bad experience with these chairs. Out of the 8 I purchased 6 have broken. The metal on the legs have snapped. However Barker and Stonehouse have replaced every chair but they’ve still broken.”

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Posted 1 year ago

“Very poor after service.Sent the wrong scatter cushions.When my Three piece suite arrived there were two buttons missing Took 7 plus weeks to replace them All wrong information given by the sales man.I will point out it cost me nearly £3 thousand pounds Might I point out there is a very peculiar smell coming from the suite .Iwas informed that this would go in time.Probabley due to the foam cushions .Very very disappointed.”

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Posted 1 year ago

“Great sales support in placing the order. A huge wait for delivery driven by the manufacturer. Delivery was at the agreed time and by courteous people. An issue with wrong cushion covers was resolved quickly and the fabric fault was adressed quite quickly but a longer wait again by the manufacturer and we are finally all good now. I hope we dont have to test if the replacement cover was 'treaded' with replacement like the rest of the sofa was. Over all very pleased with B & S”

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Posted 1 year ago

“Always great products”

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Posted 1 year ago

“The store is clean and presentable. The staff were polite and proffessional.”

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Posted 1 year ago

“From purchase to delivery all service was excellent. Communication re delivery was efficient and helpful. Delivery was speedy and as planned. Overall amazing quality of products and service.”

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Posted 1 year ago

“I've written two reviews and now you ask for another. My previous two reviews were extremely positive because your customer service was excellent and the product is something I am very happy with - but why do you keep asking for more reviews? Is this AI gone mad? Is anyone reading this?”

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Posted 1 year ago

“Sofa & 2 chairs are fabulous. Transformed my lounge. Great quality. However, we waited 12 weeks when we were told 5 weeks in the store. We had to sit on deck chairs for 7 weeks which wasn’t good!!”

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Posted 1 year ago

“i found the whole experience very easy and hassle free , no pressure from the sales team, they allowed me time to have a good look round the very good selection of garden furniture they had in stock and were very knowledgable about the whole range, would highly recommend to anyone after garden furniture”

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Posted 1 year ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews