How would you rate
Barker and Stonehouse
"The furniture gets treat like the bulk manager treats his lads diabolical that’s why their is so many bad reviews regarding broken furniture"
"Stay away at all costs , spent nearly £3k on new bedroom furniture and bed , furniture arrived damaged and delivery drivers very rude , walked over our luxury carpet in their dirty boots and told my wife they were not allowed to remove them under H&S guidelines , she asked if they had shoe covers and they said no they had ran out of them !! Finally got a delivery date for our bed , arrived today totally damaged and even worse the drivers tried to hide the damage and get a clear signature. Reported the damage immediately and Bed was recollected within 30 minutes and a full refund issued within 35 minutes ... Nice flashy showroom but no infrastructure to back it up .. Transport is terrible and rude drivers .... avoid at all costs"
I don’t normally comment on companies however I do need to say I have found my experience with Barker and Stonehouse dreadful and will never be ordering from them again.
We ordered a leather chair and after a few weeks found marks appearing on the arm. We reported it to Barker and Stonehouse and sent a photo. Before even reviewing this they alleged we had dropped something on it. They then sent someone out to review the chair. He explained it was a manufacturing fault and attempted a repair which although better was not great.
Having not heard of anything for a month we called them to ask for a progress update. They then claimed the case had been closed weeks before as the report had allegedy said this was customer damage. Someone is lying here and I think I know who.
It is such a shame as we really liked the store and the product doesn’t look bad. If you do order though be aware they will do anything they can to avoid providing a replacement."
"Hi there, bought a sofa and 2 chairs form barker and stone house last November, nothing like what was in the showroom, had the technician out straight away to check the cushions as they seemed very crumpled and not plump, was then told by the technician that they were fine and that was how they were meant to be, not happy with this I then got another technician to come out independently and have a look, was told by him that he had lots of complaints about the cushions on the sofa and chairs, and that I would have to take out the cushions from there covers and give them a plump up every week to keep there shape, I was never told this in the shop by the sales guy, what a performance, 1 year on and my suite looks like a 10 year old sofa. Would not recommend anyone buying from this company, my old suite looked better when I gave it to a charity shop, wished I’d kept it."
"Spent a lot of money in their Wandsworth store...once they have your money they forget about you. Delivery took months and damaged furniture...which they try and take no responsibility over.
There are plenty of better furniture shops out there...save yourself the stress."