AWFUL.. lying staff. Was meant to have delivery of 3 items (including a sofa this morning) Nottingham, Giltbrook branch. The sofa didnt arrive in the order, I called to find out and was tried to be fobbed off no one was in till 12 to deal with my order. When I tried to explain what was going on she wouldnt listen, I asked if I could explain, she wouldnt let me and hung up on me. I called back 22 times before someone answered again asked to speak with the manager, was placed on hold then told to ring off. Had to call the official B&S complaints team to get a call back from the manager who told me his staff have informed him I was abusive and swearing. I have never swore on a call in my life!! This has completely ruined shopping there again for me