Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th July 2025

621

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service. Took over 4 weeks to receive dining room table. It looks ex display. Have attempted to email, call and Facebook customer service. 2 weeks later and I'm being given the run around by customer service. Super disappointed in the brand.”

Helpful Report

Posted 5 years ago

“Absolutely diabolical. After ordering several items of bedroom furniture one of which was a dressing table, I waited for 4 months until delivery for this item. After a few weeks the paint started to flake and I contacted customer services and sent images and they advised they would repair as a goodwill gesture?! An appointment was made for 2 weeks time and after waiting in all morning a person from Homeserve turned up to repair the item. After confirming that the paint should not be flaking and I was right to complain he came downstairs 15 mins later to explain that he did not have the correct paint? He advised they had just taken the contract on with Barker and Stonehouse and then explained that the light paint was too light and the dark was too dark and scuttled from my home. My husband was present at the time and heard the conversation and we both agreed his behaviour was bizarre. Barker and Stonehouse then contacted me the next day to explain the flaking paint was my fault and they would not repair the item. I explained my absolute disgust in them as a company and in the complete and utter umprofessional behaviour of both Barker and Stonehouse and Homeserve. The person who came out to repair the item stood in my home and blatantly lied to my face. I wrote to their Head Office complaints department and was offered £50 off any further purchase. I have contacted the furniture ombudsman and I am pursuing them through Trading Standards as this situation is completely unacceptable. Barker and Stonehouse have claimed the Homeserve report is independent even though they have paid for it which is ludicrous and given the other reviews I am far from the only person who has been subjected to this charade. The product is not fit for purpose. I urge anyone considering buying furniture from them to go to a reputable company who are renowned for their customer service and product. This company charge extortionate prices for substandard quality.”

Helpful Report

Posted 5 years ago

“Saltdean East Sussex Had to wait ages for the chef. Then wait again for gravy which was thick, stodgy and luke warm. Out of the 5 members of staff there 3 of them looked miserable as sin. They couldn't be bothered to do anything attitude. The ice cream machine was runny and then ran out. Won't be going back.”

Helpful Report

Posted 5 years ago

“Well it is a shame that you have to leave 1 star, not happy at all with their customer service department, I phoned today regarding a problem with peeling paintwork on some bedroom furniture, absolutely no help at all, all I can say is stay clear, they charge top prices for the goods and supply poor quality items, this is not the first time I have had problems with their products !!!”

Helpful Report

Posted 5 years ago

“Absolutely appalled with the attempted delivery of a Orla Kiely sofa.This product was ordered several weeks ago and arrived today in a highly damaged fashion. To say we are disappointed is an understatement. How could this happen is beyond us! We took time off work to wait in for this damaged sofa!”

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Posted 6 years ago

“This is how my missano sofa has gone after a couple of weeks... I thought by purchasing from b&s I would be getting quality... I wish I'd have gone to ikea instead .. I couldn't have looked any worse”

Helpful Report

Posted 6 years ago

“hugely disappointed. Great staff and great product on display. staff in store could not be nicer. That is where the nice experience ends. Delivery dates constantly moved no one returns calls or emails - product delivered was not only faulty - but not correctly put up - unable to speak to someone. so disappointed as have the potential to be great. Shame the staff in-store have to suffer to the staff behind the scenes”

Helpful Report

Posted 6 years ago

“WORST customer service I have encountered. I ordered a wardrobe with chest of drawers and on 3rd of March from Birstall Store and waited for the store to contact me on delivery time. after the stipulated 9 weeks they still had not contacted to inform me of what's happened so I begun chasing them. The customer service was so useless and all they kept saying was they could not do anything about it till I went to the store to speak with the manager who explained the delay and tried to arrange a delivery time. When I got delivery date and time, I requested for a change in slot time, but again customer service could not help again. The lady said she will get the warehouse to ring me by 8 am to discuss rearrangement but you can guess - no one called so I called central office who then got them to call me to finally arrange a convenient time to deliver. My experience with Barker and Stonehouse is really painful an upsetting and I would never recommend anyone to make purchases for delivery from them.”

Helpful Report

Posted 6 years ago

“I wish I had read this review site before ordering from B&S. Dreadful customer service. I ordered a nest of tables in February. They were delivered at the beginning of May. The marble top of the one of the tables was broken. It’s been three weeks of endless phone calls, unhelpful staff responses, inconsistent responses, not one promise of a call back was kept. I even wrote to the managing director yesterday, 24 hours later no response from him either. I still haven’t been contacted by the company. I wouldn’t recommend buying from this company based on my after sales experience with them.”

Helpful Report

Posted 6 years ago

“Hi there, To whoever reads this review please take it seriously as I have never received such disappointing service before. This is actually the very first bad google review that I have ever written. Their stores look beautiful but that is it I’m afraid. I’ve spent nearly £3,500 with Barker and Stonehouse and wish I hadn’t. Here is my experience. 1. The delivery guys simply dumped my dining room table and couldn’t be bothered to install it as agreed in store. I live on my own and cannot lift up a solid oak table on my own. Also it’s not your everyday tools required to put it together. I had to give up another afternoon off work so that they could come back and assemble it. 2. 4 out of the other 6 items which were delivered that day were damaged. Rather than send replacements, they sent somebody round to just touch it up with paint. Shocking considering this is brand new furniture. One of the problems is a dining table bench which clearly has not been lacquered in the same way as the other bench. This has been confirmed from the furniture specialist they sent round who agreed something’s not right. I have not heard anything back from Barker and Stonehouse on this matter. 3. I am missing 4 metal prongs which should have come with the shelving unit I ordered. These are to support the shelf. On the phone, they surprisingly had no idea which ones I needed and I’ve been sent the wrong ones twice. I still have not received them. 4. Also, one of the items that was initially delivered was incorrect. They sent me a replacement today and guess what…. it is damaged. This has been going on for weeks now and wasted 4 days off work so that I could be in for them to keep coming round and fixing their many mistakes. They are also very non-flexible with long distance deliveries (even if you do only live 2 hours away!). There is something seriously wrong here and I really do urge you to NOT order from Barker and Stonehouse.”

Helpful Report

Posted 6 years ago

“Ordered an wardrobe 10 months ago, they deliveries it after 3 months of waiting, with demanded and missing parts. Then the sales people passed us over to their useless customer service, who ordered the replacement parts, waited another 3 months, they claimed replacements damaged during the delivery, so need to order again. Went to talk to the sales, they took no responsibility, but says customer service is the only channel to resolve the issue. Ok, waited another 3 months , the replacement parts delivered, but it was the wrong part. Wooo, how this company operates is a mystery. Now asking for refund, they do not give any compensation, no reply of refund, just waiting . I hope this is the worst buying experience of my life. And please avoid yours”

Helpful Report

Posted 6 years ago

“Dreadful aftercare. Damaged flooring whilst delivering furniture. I would have done a better job than the delivery drivers. I would not recommend and I have now lost trust in the company. I certainly won’t but from them again.”

Helpful Report

Posted 6 years ago

“The worst company I have ever had contact with. 9 months without the correct bedside tables to match wardrobes and failed deliveries (not turning up/ damaged replacements). The product was bad the customer service was on a whole other level. Broken promises, being hung up on just to name a few. It’s been a terrible experience and one I hope one I never come across again. Safe to say we will never order from barker and stone house again.”

Helpful Report

Posted 6 years ago

“If it was possible to give 0 they would get it.My leather reclining sofa has failed to function almost since the day it was bought.Now on my second 5 month wait for parts,part has now been misplaced and no one seems to be able to shed any light on where it is. Staff at store do not answer the telephone and do not bother to call back if you leave a message. Customer service poor. Goods not fit for purpose.”

Helpful Report

Posted 6 years ago

“Absolutely substandard Quality. Coffee table 10 months old and edges flaking. Customer service dire. Do not buy here”

Helpful Report

Posted 6 years ago

“Worst company ever!!! Ordered a rug and was informed there was a three week delivery period, which was fine. However, three weeks elasped and not heard a thing so contacted Barker and Stonehouse only to find rug was discontinued so I would not be receiving it. Why was availability not checked at the time of ordering? Company breached contract of sale but happy to gain interest on my money for 4 weeks. No apology or compensation offered. Buyers beware!!!!!”

Helpful Report

Posted 6 years ago

“I recently spent £4000 in Barker & Stonehouse in Gateshead. On the day that i received my 2 sofas (1 high back & 1 scatter cushions) i rang up to ask if i could possibly change the scatter cushions to high back as immediately did not like them in my living room. I was told that they would contact the manifacturer and call me back. No call back, this happened 3 times within the week following. Spoke to the store manager twice who insisted that they could only contact the manufacturer via email. Then every time I called back they said no response and they would email again. Staff were rude and not helpful. I still have not heard anything 2 months later. They were quick to take my money but you better hope your happy with your order as the after sales is very bad. I will never shop there again and would NOT recommend to anyone.”

Helpful Report

Posted 6 years ago

“Disgusting customer service. Ordered our items in July- it’s december and still not here! Today we were finally expecting our delivery and they haven’t showed up.called the store and they don’t know where our order is!! Don’t go to Hove branch of barker and stonehouse. Also as a side note, dining room table we bought stains when you put anything on it- it’s a dining room table!!!! Totally useless piece of furniture and cost over 2k. In summary; poor service, expensive and defective items, terrible communication. Will NEVER use this company again”

Helpful Report

Posted 6 years ago

“The worst customer service I have received.we spent £6000 on a table and buffet only for them to be delivered a month late with chips in the buffet and a table that was totally different colour from the original order.2 months later we are still waiting for replacements.the ceo ignores all emails as well as the head of customer services Paul Bates.he did say there email system was down,yet I received an email off them today. I wanted to cancel but they have me stuck.we can’t buy anything in time for Christmas. I would advise great care in parting with money to company.they are not customer focused and have drastically let my family down.i will never buy anything from here again and I will be letting friends and family know what they are like.”

Helpful Report

Posted 6 years ago

“We’re very upset and in dismay about the delivery of our furniture. We made an order on 27th Oct as based on their promise of pre-Christmas delivery and because we were told that items would be ready mid November. We then received a voicemail, which we still have as proof, saying that the furniture arrived to their warehouse and to call them back to arrange a delivery date. We did and the delivery was scheduled for next week, 22nd November, and we have a confirmation email from them. Today, we received an email saying that actually the delivery won’t take place until after Christmas as the furniture isn’t due to arrive in the UK until 15th December?! But they told us they had it in their warehouse ready to be delivered! So now we’re moving to our new house with no furniture: beds, mattress, wardrobe, bedside tables, chest of draws, coffee table. We went to their lovely looking shop in Leeds on two occasions, with our newborn baby, made two orders for over £4,000 and are they just lying to us now? (As new parents moving house we do have much better things to do than waste our time choosing furniture that won’t be delivered on time). We’ve lost confidence in them as a company, and it’s a shame as the furniture looked lovely and we were going to go back for more to furnish our new house! We’ve also recommended the shop to our friends who also just moved house but will need to now warn them that the company can’t be trusted!”

Helpful Report

Posted 6 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews