Audio Emotion Ltd Reviews

Name: Audio Emotion Ltd
Address: Units 18-19 Flemington Road, Queensway, Glenrothes, Fife
Rating: 4.94

4.9 Rating 1,232 Reviews

99 %

of reviewers recommend Audio Emotion Ltd

4.9

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01592 407700

Email:

info@audioemotion.co.uk

Location:

Units 18-19 Flemington Road,
Queensway,
Glenrothes
Fife
KY7 5QF

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication at all stages of my transaction. Very quick dispatch.”

Helpful Report

Posted 7 years ago

“Fantastic service / support and advice provided by Gary. The Luxman 509x is a beautiful piece of engineering with a fantastic sound. Thank you also for the great part ex quote. I will certainly be purchasing again from this store, as well as recommending you guys to all my friends and work colleagues alike. Thanks Gary Best wishes Nandu”

Helpful Report

Posted 7 years ago

“This was my first purchase from Audio Emotion, I was given great advice, my order was taken over the phone and dispatched as soon as it was in stock with updates given around delivery dates Very happy with the service”

Helpful Report

Posted 7 years ago

“Excellent service. The products weren’t in stock but it was made clear to me when they would be available. They came exactly as promised. They were properly packed and included a freebie T -Shirt. Would confidently recommend the company and its customer service. Ring to check if your desired product is in stock. The product concerned, the Titan Audio Styx mains block,is the best upgrade, for the money, I have ever experienced/purchased as a listener. Essential.”

Helpful Report

Posted 7 years ago

“Excellent service. Friendly. Rapid response to queries. Expert knowledge. Customer focussed attitude. Very fair with p/x. Feel like fellow enthusiasts. A pleasure to deal with.”

Helpful Report

Posted 7 years ago

“Fabulous personal service from start to finish.”

Helpful Report

Posted 7 years ago

“First rate CD transport recommendation, with a fair trade-in price and great service....what more could you ask for. Thanks to all at Audio Emotion Rob”

Helpful Report

Posted 7 years ago

“I have made various purchases from Audio Emotion over the past 8 Years, or there abouts, I can say that on every occasion my enquiry has been treated with considerable professionalism yet at the same time the response from Gary has always been Friendly and offering a high level of product knowledge, needless to say their Hi-Fi goods have been of the highest quality. Paul Brookes”

Helpful Report

Posted 7 years ago

“I have been a regular customer for over a decade and they are always friendly and helpful with advice, not just before you buy, but also after. I always check here first before looking anywhere else because I know I can rely on them.”

Helpful Report

Posted 7 years ago

“Prompt shipping.”

Helpful Report

Posted 7 years ago

“The Audio Emotion team - Simply the best retail experience and customer service I have ever come across. I have bought numerous products and never once has the advice given on a prospective purchase been incorrect. Only the highest quality products stocked. Very fair trade in prices and a high quality pre owned section, the website is a delight to navigate. I have dealt with Gary in particular over the years, his knowledge and expertise is something else and he really is a pleasure to deal with. At this moment every item in my systems were supplied by Audio Emotion, just wouldn't go anywhere else. Recommended!”

Helpful Report

Posted 7 years ago

“Buying audio without auditioning can prove to be a risky and costly exercise and I realise that buying in this method should certainly be approached with caution. Having said that, Gary at Audio Emotion, understood the improvements in sound that I desired to achieve and gave good, honest advice as to how I could best obtain the results I wanted. I purchased Gary’s recommended speakers and can confirm that the upgrade is delightful. The whole process from enquiry to delivery was very professional and now it would be my opportunity to make a recommendation, if you are looking to invest in quality hifi from a company with experienced and informative staff, then look no further. You will be looked after well.”

Helpful Report

Posted 7 years ago

“Gary was very helpful and patient with me and answered all of my questions (I had a lot of them). Thank you for all of your help.”

Helpful Report

Posted 7 years ago

“They were very helpful with all my needs both past and present”

Helpful Report

Posted 7 years ago

“Great prices and knowledgeable suggestions. Always telling customers how to get the most out of their audio as opposed to just trying to make a sale.”

Helpful Report

Posted 7 years ago

“I recently bought an Auralic DAC/Streamer. However, I needed to clarify a number of technical and compatibility matters before going ahead with the purchase. The AudioEmotion team assisted me with quick calls and emails. Within the same day we confirmed the right solution. The delivery courier failed to find my address, but the AudioEmotion team was on the case and rectified things before I even noticed the problem. The Auralic device I bought, together with a relatively inexpensive upgrade recommended by the team, performs way beyond my expectations. In my view, the friendliness and the competence of the support one gets from the team at AudioEmotion are a benchmark for customer service, and not just in the hi-fi retail sector. If you ever heard one of their demos at UK audio shows, you also know that very few can match the expertise of the AudioEmotion guys in creating a memorable and spectacular sounding system.”

Helpful Report

Posted 8 years ago

“Excellent professional website and very fast seller To recommend without reservation”

Helpful Report

Posted 8 years ago

“Very prompt handling of my order. Carefull packaging. Immediate dispatch. Very good communications. Above all: a very reliable source for second hand audio equipment.”

Helpful Report

Posted 8 years ago

“Audio Emotion provide clear and accurate information about products emphasising without drama or exaggeration any outstanding virtues . Their pricing is very competitive . their products are selected for quality and are well reviewed independently allowing for useful comparisons . their staff are friendly open and helpful inspiring consumer confidence . the 14 day trial in my case was a formality the valve amplifier I purchased comfortably exceeded my expectations.”

Helpful Report

Posted 8 years ago

“Great customer support, they help me to solve very fast some payment issue. I bought a pair of used speakers, they were in perfect condition (like new!) and very well packed. AAA rating!”

Helpful Report

Posted 8 years ago

Audio Emotion Ltd is rated 4.9 based on 1,232 reviews