Name: Audio Emotion Ltd
Address: Units 18-19 Flemington Road, Queensway, Glenrothes, Fife
Rating: 4.94

“In 40 years of buying HIFI this the best support I have had. Care was taken to help me identify what I wanted and that was I going down the right track. In addition the deal and support since I purchased my Auralic Aries streamer has been second to none. Thanks Guys and Marion . Regards Andy Banks”

Helpful Report

Posted 9 years ago

“Mark and Gary offer the best level of service I have ever received over the years, from the many specialist audio dealerships I have used . Their knowledge and enthusiasm are legendary! As both distributors and dealers, they offer a tremendous range of equipment - prices are very competitive and their trade in deals exceptional, allowing you to upgrade with less financial penalty. Equipment purchased or loaned on demonstration, is sent out by next day service, with a timed one hour delivery spot phoned through early in the morning on the day of delivery. Any problems are dealt with immediately. I live in South London, but I have no hesitation on using their services or recommending them to others. Ian Coulling South Croydon .”

Helpful Report

Posted 9 years ago

“I first heard ATC 45A Pro a year ago with a David Sylvian track and from that moment realised the immediacy and communicativeness of a well designed speaker, exceptionally hand build which was active. And so began a year long customer /friendship/ supplier relationship with Gary Cargill from Audio Emotion. After purchasing the ATC 45APro's, I soon upgraded to the ATC 50Pro's and now to the ATC PA65's. Given the exceptional input and service from the Audio Emotion team I would highly recommend them for any purchase and after service which has been exceptional. Thanks Zi”

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Posted 9 years ago

“I live in Denmark, and did not expect that on outfit in Scotland was a sensible source for material. I was delighted to be proved wrong. I was most agreably surprised by the advice for it was rapid, and there was no attempt to 'upsell', my needs were respected. The cost of shipping was not exorbitant, and was very quick. Next time I need something I shall certainly return to Audio Emotion,”

Helpful Report

Posted 9 years ago

“It is surprising how many retailers claim knowledge and service is how they have built their reputation only for the customer to feel let down let down in practice. This seems especially true of hifi where snobbery can all too easily be evident! Not so here. I have only had phone contact with Gary and Marion regarding a new pair of speakers but can honestly say that I am extremely pleased and will definitely use again. Looking forward to visiting sometime and wholeheartedly recommend them for their knowledge, help and patience.”

Helpful Report

Posted 9 years ago

“I usually go by personal recommendations but on this occasion I researched my requirements using the www and came upon 'audioemotion'. I first telephoned the company to discuss my needs and was given good advice. Feeling confident with the friendly, helpful and unhurried approach, I decided to place my order for the Auralic Aries Mini DAC. My order was confirmed promptly and I was told I would be telephoned the next day with a 1 hour time slot for delivery. This is what happened and my parcel arrived exactly mid way into that slot; and what a parcel! Expertly wrapped in brown paper, corners carefully folded and raw edges tucked in. Plenty of double back sticky tape neatly applied to seal it. I was like a kid at Christmas time - more interested in "the box" than the contents! I think I might use the 'audioemotion' to wrap my Christmas presents this year..... Oh and needless to say, the contents were very secure and exactly what I ordered. Early days but the AA Mini DAC is sounding tremendous, but this is a review of 'audioemotion' not that product. I could not be more satisfied with the level of service I received, hence the 5 star rating. Gordon, Cambridge, UK February 2016”

Helpful Report

Posted 9 years ago

“I have nothing but praise for AudioEmotion, the company delivered on all fronts. They provided me with an outstanding product and a flawless service - the staff were polite, personable and had plenty of time for me with my queries. I received regular update emails relating to my purchase and its delivery. They offer very competitive pricing. Overall they were a pleasure to deal with (unlike a few other larger companies that I have dealt with in the hifi sector of retail)... It feels as though you are buying from other human beings, rather than a faceless entity/ computer generated system. The product that I went for was the 'Icon HP8 mkii', I feel compelled to tell you that it is an outstanding performer, with fleshed-out, soulful, liquid mids, crystal clear (yet un-fatiguing highs) and taut, yet deep bass. I used mine with 'Sennheiser HD650' headphones and a 'Chord Mojo' as a DAC. I can confirm that the HP8 mkii yields significant sonic benefits over the Chord Mojo does (when used as a headphone amplifier alone), a performance level certainly commensurate with the asking Price. Thanks to all at AudioEmotion, particularly Gordon.”

Helpful Report

Posted 9 years ago

“Many thanks to Gordon & Marion at Audio Emotion for the great service, always prompt and courteous in recent purchase of a new Eastern Electric amp and dac. When the dac hit delays in production Gordon sent me the superb Auralic Vega on extended loan while I waited. I eventually switched my choice to the stunning Aqua La Voce dac. Very happy how its all turned out.”

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Posted 9 years ago

“Required advice on a streamer. Bought two items and delighted with the products and the service. Recommended without reservation.”

Helpful Report

Posted 9 years ago

“I've sourced all of my audio equipment from Audio Emotion for many years and I can't imagine buying from anyone else. They are a great bunch to deal with - friendly, helpful and knowledgeable. Nothing is ever too much trouble - their Customer service is at a level rarely seen elsewhere. AE prices are keen and the option to part exchange is always useful if you want to change things around as much as I do. Very highly recommended.”

Helpful Report

Posted 9 years ago

“Have used Audio Emotion on several occasions, each time an enjoyable experience. l feel AE offer a complete range of hi-fi equipment from entry level components to top of the range components, together with their pre-owned section which can offer a bargain & also offer the customer the opportunity to trade in their existing equipment against new stock. Keen to determine & understand the customers requirements, offer advice recommendations in a pressure-free environment. I will certainly use AE again in the future without doubt, knowledgeable offering a quality service second to none, highly recommended.”

Helpful Report

Posted 9 years ago

“Having purchased various pieces of equipment over the years from Gary & Mark at Audio Emotion, I would suggest to anyone who is looking at great HiFi, go speak to them. Great advice and time spent auditioning hifi is a must. If you get the chance to go and see them, you won't be disappointed. On my latest hifi change around, I was unable to visit them. However, the advice I was given and knowledge imparted, made me go ahead with the latest gear change. Part exchange was also ideal for me, so again, all nice and easy. The entire team is helpful and the service is first class. With a lovely showroom and good auditioning facilities, super stock and good advice in an easy going atmosphere, I highly recommend them.”

Helpful Report

Posted 9 years ago

“I have approached Audio Emotion first because of the brand name energy. Second because of their s/h choice of good products, actually I bought probably one of the best Analogue CD players ever made at half price. With A.E. manager Anderson I had probably more help that I could think for! I am not a wealthy person to buy expensive gear but as I like the best output in music with A.E. I have succeeded with their technical know-how. One example was a transformer converter I needed for a DAC of old! I have never seen such an amazing product before, these little details say a lot! In the world where digital is going out of control for old people like me A.E. seem to help a lot more to find a simple easier solution without getting mad with digital intelligence for good music. I do not like wireless network so streamer is not really my cup of tea, an old Tascam would do and A.E. will listen client's choice and suggest things to make the old work with the new in the best possible way.”

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Posted 9 years ago

“Received my pre owned Audio Titan phono preamp, and it appeared to be in a phantastic condition, well packed and quicly sent out. This is the first time I've done business with this company and I am more than satisfied with a smooth international transaction. A five star recommendation. Will defenitely buy again from them. Thanks Gordon.”

Helpful Report

Posted 9 years ago

“In my latest quest to get more from my system I once again turned to Audio Emotion for guidance. As always AE has time to understand what one is trying to achieve and then aim to fulfil it. With a very acceptable part exchange deal and taking advice from Gary, I upgraded from an Isol-8 Vogue power conditioner to a PurePower 2000+ mains regenerator. This was to ensure that the mains being fed to my system did not rely on the sometimes alarming differences in 'quality' being fed from the National Grid with obvious detrimental effects on sound quality. What can I say about my latest investment but WOW??!! I have made some significant upgrades through AE in the past much to my delight and this latest one is absolute pure magic. I would recommend 100% both the PurePower unit AND the excellent service received unfailingly from the AE team. Now onto many more hours of music listening heaven! Audio Emotion - well done once more!! Thank you from Mr T.”

Helpful Report

Posted 9 years ago

“Short simple statement: "f you want to have music that you can loose yourself with and have a hunger too discover new music new challenges then this is the people to speak to" Nothing is a problem to them they are simple driven by exceeding customer expectations.”

Helpful Report

Posted 9 years ago

“Well, first of all it has to be said we are 'starved' up here in Scotland for 'quality' hi-fi audio retailers, whom are 'switched on' not just to the 'profit and loss' margins, but are genuinely a 'font' of sound, well informed and justifiably I would say, free from 'hyperbole' and invest heavily in 'plain speaking', accurate descriptions, and focus right in on YOUR needs, not the speculative, nor the imaginary! Enter stage left Mark & Gary at 'audioemotion'. I had my choice of equipment already chosen. My PROAC D-18's were suffering from 'neglect' through under powering, and I was not even hearing 20% of their capacity and performance potential. My choice was ATC equipment however, in the cold light of day, you need the help and assistance of the 'well informed' to confirm your choice, give you 'comfort' you are in the right area. Many audio magazines are wonderful at 'reviewing' and 'recommending' equipment, but they are impersonal, distant and to be honest great at informing, but awful at 'communicating'! That 'personal' touch is the key to these two 'aficionado's' success. Now, they have a facility (if you pass the credit check), to offer you six months interest free credit. Using this facility, I was able to 'afford' my dream amplification choice, not what I would have 'settled' on according to my financial constraints. Can you imagine the benefit that has given me. I have four months to go and it's back to 'audioemotion' with another hefty deposit, and a new CD player, then six months later I am investing in a turntable (vinyl is certainly back), to compliment what will be my dream system. All this accomplished in eighteen months, affording me the joy of owning a system way beyond my imagination. If you are anywhere in Scotland, please make it a 'day out' for yourself and visit Fife. Don't just settle on the 'average' or the 'local,' but rather take a bet on wise, considered advice that will place you in that 'safe zone' where you just know you are in safe hands, where the guidance and advice you receive is tailored exactly to your needs, and not just passing trade that receives a cheque and delivers your equipment without forethought and consideration. I ask you also to remember this. These guy's are competitive on price however, I know I could have bought my equipment at a little less from some unknown faceless company, light years removed from my needs, but would I feel reassured, trustful of their advice, and above all, completely at ease that I am more than a 'customer?' I am part of a 'family' of aficionados whom collectively are related to one another through our passion for achieving (as is near possible), sound that tap's into the 'emotion' and fires the joy of just listening to music that inspires, and indeed takes you to a 'higher level', leaving you breathless and bewildered! Want to belong to that 'family'? Don't look any further. Inhale this breath of fresh air that is 'audioemotion' and as a considered opinion to others of like mind, I have no hesitation in recommending these guy's to you. Please do not buy without first giving them a visit. Highly recommended.”

Helpful Report

Posted 9 years ago

“Courteous, knowledgeable, well priced and fast delivery. Cannot fault them. This was my first purchase from this company and I will seriously consider using them again in the future”

Helpful Report

Posted 9 years ago

“Found Mark to be extremely helpful and reasonable in my purchase of an Auralic Aries, including the loan of an Aries Mini whilst I wait for Aries to come into stock. Delivered next day and I'm very happy with it. Would definitely recommend Audioemotion to anyone looking for quality Hifi and sound, friendly advice.”

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Audio Emotion Ltd Reviews