Audio Emotion Ltd Reviews

Name: Audio Emotion Ltd
Address: Units 18-19 Flemington Road, Queensway, Glenrothes, Fife
Rating: 4.94

4.9 Rating 1,264 Reviews

99 %

of reviewers recommend Audio Emotion Ltd

4.9

Based on 1,264 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01592 407700

Email:

info@audioemotion.co.uk

Location:

Units 18-19 Flemington Road,
Queensway,
Glenrothes
Fife
KY7 5QF

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“This was my first experience of purchasing from Audio Emotion and unfortunately it was not the positive experience I expected or hoped it would be. The product itself (some feet for my Audio Physic speakers) are brilliant and I am delighted with the improvements they made. Sadly, the poor communication and customer service I experinced prior to delivery was woeful. The length of time they took to arrive (I do accept this was beyond the retailers control), and especially the poor communication that preceeded their arrival resulted in a frustrating experience. At the time of ordering online the website stated 'usuallyships within 2-3 days'. This is fact turned out to be over two weeks from order and they eventually arrived with me 17 days after ordering. I do accept that we had the Easter bank holiday weekend in between which obviously slowed things up. While I also accept that delays can and do occur, and that they are sometimes beyond the retailers control, the mark of any good retailer is how you communicate the delay to the customer and oro-actively keep them uodated as to when the delivery is expected. It also helps to actually say sorry for the delay to the customer - even if it's not the retailers fault. This takes ownership of the customers concerns, is simply common courtesy, and helps me as the customer feel that I matter and that my business is important. Also, the emails I did receive when I chased my order (3 times in all) were abrupt and dismissive, with no hint of any apology for the delay. I had to chase for information instead of being advised of any potential delays and the reasons why. This left me feeling frustrated and and that my purchase was not a priority to them now that they had my money. Sadly the experience has left me unable to reccomend Audio Emotion and I will not be making future purchases from them.”

Helpful Report

Posted 5 days ago

Hi Peter Thank you for taking the time to share your detailed feedback. We are genuinely pleased to hear that you are delighted with the speaker feet and the improvements they have made to your system - that means a great deal to us. However, it’s equally important to address the experience you had with our service, and we are truly sorry that we did not meet your expectations on this occasion. You are absolutely right in your comments: while delays can sometimes occur outside of our direct control, clear, proactive communication and a courteous, empathetic approach are always within our control - and we regret that we fell short in both areas. The delay you experienced, combined with the lack of timely updates and the tone of our responses when you reached out, is not representative of the level of service we aim to provide. We fully understand how frustrating it must have been to chase for information and to feel that your order was not being given the attention it deserved. For that, we sincerely apologise. Your feedback is both valuable and constructive, and we are taking it seriously. We are reviewing our communication processes and team approach to ensure that customers are kept informed promptly, and better updates should have been part of your experience from the outset. While we regret that this experience has impacted your perception of us, we do appreciate your honesty and the opportunity to improve. If you would be open to it, we would welcome the chance to restore your confidence in us in the future. As a good will gesture we will also like to offer a future discount code to use on any future purpose - we hope this offer goes someway to make amends - we will send this to you by email later today. Thank you again for your feedback, and please accept our sincere apologies once more.

Posted 4 days ago

“The item arrived well packaged and as expected, but the delivery time was quite long. In addition to the shipping costs, customs clearance and related fees were added, bringing the total cost to more than double the item's actual value. Too expensive!”

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Posted 5 days ago

“Good price, prompt delivery what more could one want?”

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Posted 6 days ago

“Great toy shop, very helpful. Eversolo Streamer top class.”

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Posted 6 days ago

“Once again supplied a quality product the eversolo cd streamer which with the ripping facility has it all thanks audiomotion”

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Posted 6 days ago

“The best hi-fi shop in the UK. Period. Great prices, great after sale support. In the past I had a fault with a component that required repairing from the manufacturer and they were very supportive during the process. Highly recommended!”

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Posted 6 days ago

“Excellent service, brilliant payment options and quick delivery, the perfect online shopping experience, thank you.”

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Posted 3 weeks ago

“Great product and service Very fast shipping and service Recommended”

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Posted 3 weeks ago

“I bought a previously owned Quad Artera Power amplifier from AE and very pleased with my purchase. Great service and Support.”

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Posted 3 weeks ago

“Great service would recommend to others. Discount code works fine.Fast 24hr courier.”

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Posted 3 weeks ago

“Brilliant customer service customer for life”

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Posted 3 weeks ago

“Great variety of products at very competitive prices and free next day delivery. Next time I’m buying audio gear I’ll definitely start my search here. I would highly recommend the site to anyone.”

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Posted 3 weeks ago

“All good - communication, delivery and goods all worked well”

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Posted 3 weeks ago

“Fantastic service , would buy from them again thanks a lot”

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Posted 3 weeks ago

“Top audio equipment. Have bought from them a couple of times. Reliable company and good service.”

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Posted 3 weeks ago

“This was my first time buying from audio emotion and it was a great experience. I was constantly kept updated about progress of my order and when it was all in, they sent it via next day delivery. The parcel was very well packed and my LP records arrived in perfect condition. Thanks very much. I will happily use your shop again.”

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Posted 1 month ago

“All OK,Very Willing to Negotiate .Thank.”

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Posted 1 month ago

“Audio Emotion have been helpful in providing advise on any product enquiries I have had, and where necessary always replied promptly answering continued questions without bias, I would not hesitate in recommending them to anyone looking for both quality of service and product, you will not be disappointed.”

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Posted 1 month ago

“Kept me in the loop and was very helpful, would use again”

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Posted 1 month ago

“First time I have ordered from Audio Emotion and hopefully it won't be my last. Extremely pleased with the service. Had been waiting for the release of the new Luxsin X8 DAC/AMP and had email communications with AE a few weeks leading up to the release, patiently waiting, I emailed AE again the week I heard that units had begun to arrive at dealers in the UK. Audio Emotion were one of the first to have stock and I ordered on a Friday afternoon via their website. Checked out my order and received a shipping notification from DPD within an hour. I hadn't paid any extra for shipping so was expecting the order to arrive Monday. I was pleasently surprised when the goods arrived at my door the next morning (saturday) usually you'd pay at least £10 extra for this service. This made my weekend for sure and was excited to get down to listening with my headphones before the new week begun. Many thanks AE - great service.”

Audio Emotion Ltd 5 star review on 6th March 2026

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Posted 1 month ago

Audio Emotion Ltd is rated 4.9 based on 1,264 reviews