Audio Emotion Ltd Reviews

Name: Audio Emotion Ltd
Address: Units 18-19 Flemington Road, Queensway, Glenrothes, Fife
Rating: 4.94

4.9 Rating 1,278 Reviews

99 %

of reviewers recommend Audio Emotion Ltd

4.9

Based on 1,278 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01592 407700

Email:

info@audioemotion.co.uk

Location:

Units 18-19 Flemington Road,
Queensway,
Glenrothes
Fife
KY7 5QF

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“Great purchasing experience from Gordon and the team at Audio Emotion for my Denafrips Venus 15th and Eversolo T8 including a number of high end cables. The pricing was very competitive and delivery was prompt. An absolute please to deal with.”

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Posted 22 minutes ago

“Bought a pair of Chord Epic speaker cables. Great price, we'll packaged. Great communication. If they weren't so far away I'd love to go and view their stock.”

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Posted 1 hour ago

“Quick to respond to my emails, fixed my amp for me very quickly and were able to return it so quickly I had to request delayed postage so it arrived when I was home”

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Posted 13 hours ago

“Sincere thanks to Marion and Audio Emotion for going the extra mile to get me what I wanted. Great care and effort was put in for me and I will be definitely returning Audio Emotion for my next Audio purchase. Just an all round lovely experience! Thank you. 🙏”

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Posted 20 hours ago

“NIce to find a local dealer and found the service to be exemplary. I'm a returning customer and will continue to be so as my system tweaks and upgrades evolve. Great team, very supportive and honest in suggesting components and accessories. Highly recommended.”

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Posted 21 hours ago

“Quality product at a good price and timely delivery. Excellent.”

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Posted 22 hours ago

“Great business to deal with. My Sennheisser iems IE900s were despatched quickly.Would definitely use them again”

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Posted 22 hours ago

“Audio Emotion est une entreprise très réactive, à l'écoute de son client avec des tarifs attractifs. Des pros. Je recommande chaudement. -- Audio Emotion is a highly responsive company that listens to its customers and offers competitive rates. They’re real pros. I highly recommend them.---”

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Posted 23 hours ago

“I love this company the range of products is superb they cater for every price point. I've had great advice in the past which has really helped shape my choices. If I was to have one negative it would be the Saturday delivery option. I always choose this for a reason but have had issues a few times with goods arriving early which has caused me some issues. Hopefully my next order will be delivered on the correct day. Otherwise great stuff.”

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Posted 1 day ago

“The calibration mic I ordered was sent using a reliable courier, with no fuss.”

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Posted 1 day ago

“Bought Atacama rack. Very efficient service, great credit terms. Very pleased.”

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Posted 1 day ago

“I have been using Audio Emotion for all my hifi needs for the past 20 + years and never been disappointed. Great service, great products, and now I'm all set up with their Wiim home system, superior quality sound throughout my house and garden summer house and it all works together. Fab dab a dozzie, superb 👌”

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Posted 1 month ago

“I purchased a pre-owned Trilogy H1 Energiser from AE. It's not the first time I've bought from them, but it is the first time I've bought a pre-owned piece of audio equipment, from anyone. Unfortunately, AE weren't able to tell me anything about it, other than to confirm which version it was and that it was in good order; nonetheless, I thought it was worth the risk, particularly in light of the recent price increase for a new unit. I specified a preference for a Friday delivery when I placed the order, and that's what I got. When I received it, it was as described, with only some minor cosmetic damage to the top cover, although I was a little disappointed to find that the premium ISOL-8 mains lead had been replaced by generic one from CPC/Farnell.”

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Posted 1 month ago

“I've been dealing with Audio Emotion for a number of years now and have received nothing but the best customer support of any company I've ever dealt with. Also, thanks to their superb product knowledge; they've helped guide me in putting together a system that I could only have dreamed of when I was younger. Without doubt one of the best companies around.”

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Posted 1 month ago

“This was my first experience of purchasing from Audio Emotion and unfortunately it was not the positive experience I expected or hoped it would be. The product itself (some feet for my Audio Physic speakers) are brilliant and I am delighted with the improvements they made. Sadly, the poor communication and customer service I experinced prior to delivery was woeful. The length of time they took to arrive (I do accept this was beyond the retailers control), and especially the poor communication that preceeded their arrival resulted in a frustrating experience. At the time of ordering online the website stated 'usuallyships within 2-3 days'. This is fact turned out to be over two weeks from order and they eventually arrived with me 17 days after ordering. I do accept that we had the Easter bank holiday weekend in between which obviously slowed things up. While I also accept that delays can and do occur, and that they are sometimes beyond the retailers control, the mark of any good retailer is how you communicate the delay to the customer and oro-actively keep them uodated as to when the delivery is expected. It also helps to actually say sorry for the delay to the customer - even if it's not the retailers fault. This takes ownership of the customers concerns, is simply common courtesy, and helps me as the customer feel that I matter and that my business is important. Also, the emails I did receive when I chased my order (3 times in all) were abrupt and dismissive, with no hint of any apology for the delay. I had to chase for information instead of being advised of any potential delays and the reasons why. This left me feeling frustrated and and that my purchase was not a priority to them now that they had my money. Sadly the experience has left me unable to reccomend Audio Emotion and I will not be making future purchases from them.”

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Posted 1 month ago

Hi Peter Thank you for taking the time to share your detailed feedback. We are genuinely pleased to hear that you are delighted with the speaker feet and the improvements they have made to your system - that means a great deal to us. However, it’s equally important to address the experience you had with our service, and we are truly sorry that we did not meet your expectations on this occasion. You are absolutely right in your comments: while delays can sometimes occur outside of our direct control, clear, proactive communication and a courteous, empathetic approach are always within our control - and we regret that we fell short in both areas. The delay you experienced, combined with the lack of timely updates and the tone of our responses when you reached out, is not representative of the level of service we aim to provide. We fully understand how frustrating it must have been to chase for information and to feel that your order was not being given the attention it deserved. For that, we sincerely apologise. Your feedback is both valuable and constructive, and we are taking it seriously. We are reviewing our communication processes and team approach to ensure that customers are kept informed promptly, and better updates should have been part of your experience from the outset. While we regret that this experience has impacted your perception of us, we do appreciate your honesty and the opportunity to improve. If you would be open to it, we would welcome the chance to restore your confidence in us in the future. As a good will gesture we will also like to offer a future discount code to use on any future purpose - we hope this offer goes someway to make amends - we will send this to you by email later today. Thank you again for your feedback, and please accept our sincere apologies once more.

Posted 1 month ago

“The item arrived well packaged and as expected, but the delivery time was quite long. In addition to the shipping costs, customs clearance and related fees were added, bringing the total cost to more than double the item's actual value. Too expensive!”

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Posted 1 month ago

“Good price, prompt delivery what more could one want?”

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Posted 1 month ago

“Great toy shop, very helpful. Eversolo Streamer top class.”

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Posted 1 month ago

“Once again supplied a quality product the eversolo cd streamer which with the ripping facility has it all thanks audiomotion”

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Posted 1 month ago

“The best hi-fi shop in the UK. Period. Great prices, great after sale support. In the past I had a fault with a component that required repairing from the manufacturer and they were very supportive during the process. Highly recommended!”

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Posted 1 month ago

Audio Emotion Ltd is rated 4.9 based on 1,278 reviews