Audio Emotion Ltd Reviews

Name: Audio Emotion Ltd
Address: Units 18-19 Flemington Road, Queensway, Glenrothes, Fife
Rating: 4.94

4.9 Rating 1,137 Reviews

99 %

of reviewers recommend Audio Emotion Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01592 407700

Email:

info@audioemotion.co.uk

Location:

Units 18-19 Flemington Road,
Queensway,
Glenrothes
Fife
KY7 5QF

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Beyerdynamic Amiron headphone wired which was discontinued but still readily available as a wireless version.The wired version proved difficult to get and several suppliers advertised that they had got it only to tell me that they really hadn't got it and couldn't get it after I had ordered if. So I was very happy to see last wired version still available with this company.i then ordered it and was told it had been despatched.i duly received it and duly opened it only to find that it was a wireless version.It was a big disappointment as I don't like or want a wireless headphone and I had the trouble of repacking it and waiting in for some body to collect it. First of all I wonder why it was advertised when they had not got it although,to be fair they were not alone in this.But,more importantly,why was the wrong headphone sent out without sending me an e mail to ask if I wanted a wireless headphone before it was actually sent out. Overall a poor unnecessary time wasting experience.”

Helpful Report

Posted 4 weeks ago

Hi Robert, Thank you very much for taking the time in completing your review, and sorry to hear of the issues here, most frustrating indeed. Having looked into the issue I can see that our stock system had been incorrectly listed, and showed the wired version as being in stock, and we of course sent you the wireless version in error - our sincerest apologies for this Robert and of course the additional inconvenience of having to have the wrong item collected from you. We can only apologise again for this issue Robert, and we would be delighted if we could try to win your confidence back on any future purchase you may have in mind in the future. Assuring you of our very best attentions at all times. Kind regards Gary.

Posted 3 weeks ago

“I’m sure they are great for high end hi-fi in store but I just wanted an essential accessory for an install - chose next day delivery as they made a big deal about it on their site - what they should have said was next day delivery after we’ve sorted out the order which in my case is a week and still no item. They did call after 4 days and advise that it would be another 4 days but it’s misleading at best. The fact they are asking for a review before the item has even shipped should tell you something about how organised they are. Needless to say turntable still isn’t installed.”

Helpful Report

Posted 5 years ago

Hello Mark and thank you for your review. Apologies for the delay you have experienced on this occasion. We aim to be able to fulfill and dispatch our orders as quickly as possible and as advertised. Unfortunately we experienced an unexpected issue with availability from the manufacturer. Prior to contacting you with an update about this we were working to communicate with them to find a solution. The manufacturer advised that they have stopped production of the item however we were successful in negotiating a one off piece to be produced for you. We see the item has now been delivered, please accept our apologies again for the inconvenience this has caused with your install.

Posted 5 years ago

“I'm a little disappointed, the cable came to me without its original packaging. for a cable purchased as new is not good. I'm a little disappointed, the cable came to me without its original packaging. for a cable purchased as new is not good.”

Helpful Report

Posted 5 years ago

Hi Cristian, Sorry to hear you are disappointed with your purchase from us. The packaging supplied is how we received the item from the manufacturer. If you send us an image of what you received we can forward it to the manufacturer for their feedback. Thanks, Steve

Posted 5 years ago

Audio Emotion Ltd is rated 4.9 based on 1,137 reviews