Audio Emotion Ltd Reviews

Name: Audio Emotion Ltd
Address: Units 18-19 Flemington Road, Queensway, Glenrothes, Fife
Rating: 4.94

4.9 Rating 1,285 Reviews

99 %

of reviewers recommend Audio Emotion Ltd

4.9

Based on 1,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01592 407700

Email:

info@audioemotion.co.uk

Location:

Units 18-19 Flemington Road,
Queensway,
Glenrothes
Fife
KY7 5QF

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first experience of purchasing from Audio Emotion and unfortunately it was not the positive experience I expected or hoped it would be. The product itself (some feet for my Audio Physic speakers) are brilliant and I am delighted with the improvements they made. Sadly, the poor communication and customer service I experinced prior to delivery was woeful. The length of time they took to arrive (I do accept this was beyond the retailers control), and especially the poor communication that preceeded their arrival resulted in a frustrating experience. At the time of ordering online the website stated 'usuallyships within 2-3 days'. This is fact turned out to be over two weeks from order and they eventually arrived with me 17 days after ordering. I do accept that we had the Easter bank holiday weekend in between which obviously slowed things up. While I also accept that delays can and do occur, and that they are sometimes beyond the retailers control, the mark of any good retailer is how you communicate the delay to the customer and oro-actively keep them uodated as to when the delivery is expected. It also helps to actually say sorry for the delay to the customer - even if it's not the retailers fault. This takes ownership of the customers concerns, is simply common courtesy, and helps me as the customer feel that I matter and that my business is important. Also, the emails I did receive when I chased my order (3 times in all) were abrupt and dismissive, with no hint of any apology for the delay. I had to chase for information instead of being advised of any potential delays and the reasons why. This left me feeling frustrated and and that my purchase was not a priority to them now that they had my money. Sadly the experience has left me unable to reccomend Audio Emotion and I will not be making future purchases from them.”

Helpful Report

Posted 3 months ago

Hi Peter Thank you for taking the time to share your detailed feedback. We are genuinely pleased to hear that you are delighted with the speaker feet and the improvements they have made to your system - that means a great deal to us. However, it’s equally important to address the experience you had with our service, and we are truly sorry that we did not meet your expectations on this occasion. You are absolutely right in your comments: while delays can sometimes occur outside of our direct control, clear, proactive communication and a courteous, empathetic approach are always within our control - and we regret that we fell short in both areas. The delay you experienced, combined with the lack of timely updates and the tone of our responses when you reached out, is not representative of the level of service we aim to provide. We fully understand how frustrating it must have been to chase for information and to feel that your order was not being given the attention it deserved. For that, we sincerely apologise. Your feedback is both valuable and constructive, and we are taking it seriously. We are reviewing our communication processes and team approach to ensure that customers are kept informed promptly, and better updates should have been part of your experience from the outset. While we regret that this experience has impacted your perception of us, we do appreciate your honesty and the opportunity to improve. If you would be open to it, we would welcome the chance to restore your confidence in us in the future. As a good will gesture we will also like to offer a future discount code to use on any future purpose - we hope this offer goes someway to make amends - we will send this to you by email later today. Thank you again for your feedback, and please accept our sincere apologies once more.

Posted 3 months ago

“First the good,price matched a item I got quoted at the London canjam and the final delivery week updates were good.Now the bad,I was quoted 15 days delivery and after 6 weeks still no delivery It seems the they wait until they can fill a pallet of goods from the supplier before sending.I received My order after eight weeks.”

Helpful Report

Posted 10 months ago

Hi Peter, Thank you for your review and your patience throughout the process. We're glad to hear that you appreciated the price match and the delivery updates, but we sincerely apologise for the delay you experienced with your order. We strive to provide timely delivery; however, in some cases, there can be unforeseen delays in shipping, especially when waiting for supplier shipments. You are quite right in regards to trying to combine multiple shipments together from the factory - this can be essential in allowing us to offer a price reduction as well. We understand how frustrating this can be, especially when expectations are set for a shorter delivery time. We truly appreciate your feedback as it helps us to improve our service moving forward. Should you have any further concerns or questions, please don't hesitate to reach out to us. Take care, Team Audio Emotion Ltd

Posted 10 months ago

“I ordered a Beyerdynamic Amiron headphone wired which was discontinued but still readily available as a wireless version.The wired version proved difficult to get and several suppliers advertised that they had got it only to tell me that they really hadn't got it and couldn't get it after I had ordered if. So I was very happy to see last wired version still available with this company.i then ordered it and was told it had been despatched.i duly received it and duly opened it only to find that it was a wireless version.It was a big disappointment as I don't like or want a wireless headphone and I had the trouble of repacking it and waiting in for some body to collect it. First of all I wonder why it was advertised when they had not got it although,to be fair they were not alone in this.But,more importantly,why was the wrong headphone sent out without sending me an e mail to ask if I wanted a wireless headphone before it was actually sent out. Overall a poor unnecessary time wasting experience.”

Helpful Report

Posted 1 year ago

Hi Robert, Thank you very much for taking the time in completing your review, and sorry to hear of the issues here, most frustrating indeed. Having looked into the issue I can see that our stock system had been incorrectly listed, and showed the wired version as being in stock, and we of course sent you the wireless version in error - our sincerest apologies for this Robert and of course the additional inconvenience of having to have the wrong item collected from you. We can only apologise again for this issue Robert, and we would be delighted if we could try to win your confidence back on any future purchase you may have in mind in the future. Assuring you of our very best attentions at all times. Kind regards Gary.

Posted 1 year ago

“I’m sure they are great for high end hi-fi in store but I just wanted an essential accessory for an install - chose next day delivery as they made a big deal about it on their site - what they should have said was next day delivery after we’ve sorted out the order which in my case is a week and still no item. They did call after 4 days and advise that it would be another 4 days but it’s misleading at best. The fact they are asking for a review before the item has even shipped should tell you something about how organised they are. Needless to say turntable still isn’t installed.”

Helpful Report

Posted 6 years ago

Hello Mark and thank you for your review. Apologies for the delay you have experienced on this occasion. We aim to be able to fulfill and dispatch our orders as quickly as possible and as advertised. Unfortunately we experienced an unexpected issue with availability from the manufacturer. Prior to contacting you with an update about this we were working to communicate with them to find a solution. The manufacturer advised that they have stopped production of the item however we were successful in negotiating a one off piece to be produced for you. We see the item has now been delivered, please accept our apologies again for the inconvenience this has caused with your install.

Posted 6 years ago

“I'm a little disappointed, the cable came to me without its original packaging. for a cable purchased as new is not good. I'm a little disappointed, the cable came to me without its original packaging. for a cable purchased as new is not good.”

Helpful Report

Posted 6 years ago

Hi Cristian, Sorry to hear you are disappointed with your purchase from us. The packaging supplied is how we received the item from the manufacturer. If you send us an image of what you received we can forward it to the manufacturer for their feedback. Thanks, Steve

Posted 6 years ago

Audio Emotion Ltd is rated 4.9 based on 1,285 reviews