Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.63

4.6 Rating 2,227 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 2,227 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful love love love it x”

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Posted 2 months ago

“Good quality leather perfect size exactly what I was looking for as a gift for my daughter”

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Posted 2 months ago

“Very prompt delivery process and handbag exceeded expectations in quality and practicality.”

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Posted 2 months ago

“Brilliant little bag felt really comfortable to hold enough to get phone and keys in great purchase”

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Posted 2 months ago

“Good service”

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Posted 2 months ago

“Rapid delivery”

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Posted 2 months ago

“Beautiful real leather bag!”

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Posted 2 months ago

“Beautiful bag”

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Posted 2 months ago

“Lovely bag not too big for everyday use and love the pocket on the side so handy”

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Posted 2 months ago

“Very smart little bag. Would like a slightly longer strap. Otherwise perfecto !”

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Posted 2 months ago

Dear Maggie, Thank you for leaving us a 4-star review! We’re delighted to hear that you find your ‘CAMELLA’ Brown Croc Leather Bum Belt Waist Festival Bag very smart and stylish. Your suggestion about the strap length is greatly appreciated, and we’ll make sure to pass this on to our design team for future improvements. We’re so glad you’re happy with your purchase overall and truly value your continued support. Yours sincerely, Team Assots.

Posted 2 months ago

“Nice stuff but phone bag wasn’t suitable and returned for a refund. I’ve used Assots before and happy with their goods”

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Posted 2 months ago

“Nice bag but u sent me wrong coloir”

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Posted 2 months ago

Dear Ann, We are truly sorry to hear that you received the wrong colour of your bag. Unfortunately, on rare occasions, mix-ups can happen during the delivery process, and we completely understand how disappointing this must have been for you. At Assots London, we always do our very best to ensure such errors don’t occur, and we take feedback like yours seriously to keep improving our service. Please be assured that our team is here to resolve this for you quickly – we’d kindly ask you to reach out to us at customerservice@assots.co.uk. Thank you for bringing this to our attention, and once again, our sincere apologies for the inconvenience caused. Yours sincerely, Team Assots.

Posted 2 months ago

“The ordered cross-body bags arrived!”

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Posted 2 months ago

Dear Steven, Thank you so much for leaving us a 5-star review! We’re delighted to hear that you’re happy with both the ‘CORI’ Black Pebble Grain Real Leather Crossbody Bag and the ‘CORI’ Brown Polished VT Real Leather Crossbody Bag. It’s always wonderful to know when our customers enjoy the quality and craftsmanship of our products, and your kind words mean a lot to our team. We hope these versatile pieces serve you well for many years to come. We truly appreciate your support and look forward to welcoming you back to Assots London again soon. Warm regards, Team Assots.

Posted 2 months ago

“When the bag that I bought for my daughter developed a fault with the inside stitching of the lining, the team went above and beyond to rectify the situation. The response from them was very prompt and polite and a new replacement bag was sent without question. Customer service was excellent.”

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Posted 2 months ago

Dear Debbie, Thank you so much for taking the time to leave us such a wonderful 5-star review! 🌟 We’re truly delighted to hear that you were happy with the way our team handled the situation when the bag you purchased for your daughter developed a stitching fault. It means a lot to us to know that you found our response prompt, polite, and helpful. We always strive to ensure that our customers feel supported and valued, and we’re so glad we could quickly send you a replacement without any hassle. Your kind words about our customer service are deeply appreciated — they motivate our team to continue going the extra mile for our customers. We hope your daughter enjoys her replacement bag for many years to come, and we look forward to welcoming you back again in the future. With warm regards, Team Assots.

Posted 2 months ago

“Very prompt delivery. The bag is so beautiful”

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Posted 2 months ago

Dear Medina, Thank you so much for your wonderful 5-star review! 🌟 We’re absolutely thrilled to hear that your bag arrived promptly and that you find it so beautiful. Knowing that you’re happy with both the delivery experience and the product itself truly means a lot to us. At Assots, we put a great deal of care into ensuring our customers receive their orders quickly and in perfect condition, so it’s incredibly rewarding to hear that this was your experience. We’re delighted that the bag has lived up to your expectations and hope it becomes a piece you enjoy using for many years to come. Your kind words encourage our team to keep delivering not just quality products, but also excellent service at every stage of the journey. We would love to welcome you back again in the future whenever you’re looking for another timeless addition to your collection. With warm regards, Team Assots.

Posted 2 months ago

“I had a zip catching issue with my bag and it was replaced immediately and with no fuss - thank you team Assots!”

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Posted 2 months ago

Dear Janet, Thank you so much for taking the time to leave us such a wonderful 5-star review. 🌟 We’re truly delighted to hear that our team was able to resolve the issue with your bag quickly and provide you with a replacement without any fuss. Your satisfaction is our top priority, and it means a great deal to us that you are happy with both the product and the service you received. We always strive to ensure that every customer feels cared for, and feedback like yours reassures us that we are moving in the right direction. We’re so grateful for your trust in Assots and for giving us the opportunity to put things right. We hope you continue to enjoy your bag for many years to come, and we’d love to welcome you back whenever you’re looking for another timeless piece to add to your collection. With gratitude, Team Assots.

Posted 2 months ago

“This is a lovely bag but I have decided not to keep it but have no way of returning it! Through Debenhams, this would make me very wary of ordering any more!”

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Posted 2 months ago

Dear Amanda, Thank you for sharing your feedback with us. We’re truly sorry to hear about the difficulty you’ve faced with returning your bag through Debenhams. We completely understand how frustrating this must be and sincerely apologize for the inconvenience caused. If you are still experiencing any issues with your return, please don’t hesitate to contact us directly at customerservice@assots.co.uk — our team will be more than happy to assist you and ensure this is resolved smoothly. We value your trust and hope to provide you with a much better experience in the future. Yours sincerely, Team Assots.

Posted 2 months ago

“lovely bag, great price and quality. communication and delivery spot on”

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Posted 2 months ago

Dear Sue, Thank you so much for your wonderful 5-star review of our ‘ZARA’ Black Soft Pebble Grain Real Leather Baguette Shoulder Bag! 🌟 We’re thrilled to hear that you found the bag exactly as described and that the quality, price, and design met your expectations. It’s lovely to know you’re happy with the zip fastening and overall craftsmanship. We’re also delighted that our communication and delivery lived up to your expectations — providing both great products and a smooth shopping experience is always our goal. We truly appreciate your kind words and your support. We hope you enjoy using your new bag for many occasions, and we’d love to welcome you back again soon for more of our leather collection. Yours sincerely, Team Assots.

Posted 2 months ago

“Easy to order. Handbag despatched quickly. Order arrived within a few days.”

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Posted 2 months ago

“I received my bag I must say I was very impressed with it ! It’s a lovely size bag and the colour is gorgeous , the reason I gave a 4 star and not 5 I would have liked the strap on the shoulder to be slightly wider … First time I used this online website will be ordering another bag soon 😍”

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Posted 2 months ago

Dear Fozia, Thank you so much for sharing your lovely review of our ‘ZARA’ Tan Croc Real Leather Baguette Shoulder Bag! We’re delighted to hear that you were impressed with the bag and loved its size and colour. Your feedback about the strap is truly valuable, and we’ll be sure to pass this along to our design team as we always strive to improve and meet our customers’ preferences. It means a lot to us that this was your first time shopping on our website, and we’re thrilled to know you’re already planning your next purchase. We can’t wait to welcome you back and hope your next bag brings you just as much joy. Thank you once again for choosing us and for taking the time to leave such thoughtful feedback — we truly appreciate it! 💛 Warm regards, Team Assots

Posted 2 months ago

Assots London is rated 4.6 based on 2,227 reviews