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Approved Food Ltd Reviews

4.6 Rating 9,474 Reviews

95 %

of reviewers recommend Approved Food Ltd

Company Reviews

Product Reviews

4.6

Based on 9,474 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 10th October 2023

Approved Food Ltd 5 star review on 9th August 2023

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods all thrown in to oversized box together (tins and fragile items) no protection or separation, therefore received box of broken biscuits, crisps, crackers etc, having been free moving in box during handling. My complaint was dealt with quickly, however, with the explanation that the box had been repacked by delivery company, for some reason. Am assured I will have refund within 48hours, so assuming that happens, I was satisfied with the complaints handling. Bad first experience though, so sorry, won't be buying again.”

Posted 6 years ago

“No delivery. No contact. Have called twice no response. To way to track delivery either.”

Posted 6 years ago

Hi Lucy, I sincerely apologise for this. I have passed this on to a member of the customer services department who will be in touch shortly to rectify the problem. Many thanks

Posted 6 years ago

“I was sent the wrong item, I have contacted customer services via email and had no response as yet”

Posted 6 years ago

Hi Michelle, Apologies for the inconvenience caused and can assure you that this matter is being looked into. A member of the customer services team will contact you shortly in order to rectify this problem. Many thanks

Posted 6 years ago

“22 tins from my order had to go in the bin not happy, i was offered less than the price i paid, then i said its a refund i wanted and pointed out i paid more for the goods than they had credited me, so got the price i paid refunded, i had free delivery but was charged a small amount for delivery, if these tins were not sent to me i think the delivery would have been free due to weight, i feel delivery should have been refunded, i was upset with my order and did send pics to your facebook page, now im angry to think you would send out food to people in that state, its a total health risk , the tins were dented rusty and some had leaked there contence out , yuk this is so bad,the person that packed my order would have known the tins should never have been sent out to a customer, im yet to make up my mind what to do about this health risk to people ,”

Posted 6 years ago

“I ordered 8 bottles of margarita mix and only received 7. When I called I was refunded immediately but it turned out one of the bottles had smashed when packed because all 7 bottles were covered in margarita mix and shards of glass which cut my hands and went all over my sofa and carpet.”

Posted 6 years ago

Hi Nicky, We sincerely apologies for the inconvenience caused and a member of the customer services team will be in contact shortly to rectify this issue. Many thanks

Posted 6 years ago

“Half my order is not there, have e-mailed about it but so far had no reply. As this was my first order from yourselves I am awaiting the outcome on how long it takes to solve this problem and receive the rest of my order. Then I can rate again.”

Posted 6 years ago

Hi Sandra, We sincerely apologies for this and the inconvenience caused. A member of the customer services team will be in touch shortly to resolve the matter for you. Many thanks

Posted 6 years ago

“This is the third time I've had an incomplete and damaged order. I won't be shopping with you again.”

Posted 6 years ago

Hi Mrs Hull, Please accept my apologies for the damage to your order. I believe that this has now been resolved by our Customer Service team. Thank you for shopping with Approved Food. Kind regards, Jennie

Posted 6 years ago

“Hi I received a card through my door to say the parcel was in the dustbin. I really don't think it is appropriate putting edible items in a filthy bin. Added to this it was bin collection day. The binmen could easily have emptied the bin with the parcel in it. I have thrown the items away and won't be placing any more orders.”

Posted 6 years ago

“Very disappointed, lack of communication. Never received delivery due to damage on the way to dispatch, had to chase them for update. Only positive was speedy refund.”

Posted 6 years ago

“Very disappointed.”

Posted 6 years ago

“Order placed on 16th July, confirmation of dispatch on 18th July. It is now 24th July and I have not received my delivery.”

Posted 6 years ago

Hi Mrs Phillips, Please accept my apologies that you have not received your order yet. A member of our Customer Services team will contact you ASAP to resolve this. Kind regards, Jennie

Posted 6 years ago

“Dreadful. I still haven't got my food because yodel came when I was out so have had to order redelivery at work and somehow try and find a way to carry it home. I don't drive and have disabilities which is why I order online. They use yodel whose depot is based several towns away from mine and would involve a 40 minute train journey to get there. Very disappointed .”

Posted 6 years ago

“Was looking forward to my first order it arrived within 2 days . Was disappointed with most of my order as more than a few items were pound shop stuff or to the lesser of a pound. Brought e45 and that does seem a bargain. Ordered 2 candles for £7. They are tiny. My fault maybe for not checking sizes.. it seems if there really is a too good to be true bargain then the customer is limited to only being able to purchase the one! I don't get that if delivery is 5.99.. if it was free delivery I would maybe understand”

Posted 6 years ago

“Not received my items yet. Keep getting messages from uk mail saying times it's coming so I stay in all day and it never comes if it takes much longer the food is going to be off and I'd like my money back!”

Posted 6 years ago

“The delivery price is to high. You need to order quite a lot to be able to actually buy it and that's not saving money really”

Posted 6 years ago

Hi, apologies for the problems you're experiencing. We do have a few promotional codes running at the minute with both half price and free delivery. Many thanks, Leon

Posted 6 years ago

“I only received half of my order and now I am told that the remaining items are out of stock. So I am not happy with the service.”

Posted 6 years ago

Hi Natalie, We sincerely apologise for this and have taken this matter up with our courier. I believe customer services have been in contact and would like to apologise again for the inconvenience caused. Many thanks, Leon

Posted 6 years ago

“Items were not delivered - I got info about the delivery times, but no one show up.”

Posted 6 years ago

Hi Agnes, please accept my apologies for this and the inconvenience caused. I have passed this on to the customer services department who will be in touch shortly to resolve this matter for you. Many thanks, Leon

Posted 6 years ago

“Promised delivery today haven't received and no notification”

Posted 6 years ago

Hi Jacki, apologies for this and the inconvenience caused. I have passed this on to our customer services department who will be in touch shortly to resolve the issue. Many thanks, Leon

Posted 6 years ago

“I haven't received my order, Was told it would be sorted in a hour & still hasn't been sorted yet... was going to make another order this week but don't think I will bother”

Posted 6 years ago

Hi Beccie, I sincerely apologise for this and the inconvenience caused. I have passed this on to the customer services team, who will be in touch shortly to resolve this issue for you. Many thanks, Leon

Posted 6 years ago

“I am still waiting for my order to delivered !!!!!”

Posted 6 years ago

Good morning Mrs Hutchinson, Please accept our apologies that your order has not yet arrived. I have asked our customer services team to look into this and contact you ASAP. Kind regards, Jennie

Posted 6 years ago

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Approved Food Ltd is rated 4.6 based on 9,474 reviews