Approved Food Ltd Reviews

Name: Approved Food Ltd
Address: Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,, Barnsley
Rating: 4.63

4.6 Rating 9,884 Reviews

94 %

of reviewers recommend Approved Food Ltd

4.6

Based on 9,884 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 24th September 2024

Paul Antonelli

243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices but Awful packaging. Last Summer 3bottle of Beer was broken and food arrived wet. However I did not complain. Last week they put coke on the bottom and 3kg flour on the top🤦‍♀️..of course all the cans exploded and food arrived wet again. Flour and a few things went to the bin straight away. I think it was last time I ordered from Approved food. 😣”

Helpful Report

Posted 3 years ago

Hi, We're really sorry to hear about this, could you please email cs@approvedfood.co.uk with photos of the damage and your order number, so that we can get this resolved? Thanks AF

Posted 3 years ago

“Everything is basically the same price or more than the shop would have it, except it’s in date in the shop which defeats the object really.. when you have to add postage on this cost could be higher than the shop price. Deals aren’t great they entice you in with the few cheap bits that you’re paying for elsewhere, but also limit you to one of them which is rubbish when there’s say 3 in a pack and there’s 8 of you…”

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Posted 3 years ago

“Appalling, as per my complaint to yourselves”

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Posted 4 years ago

“First few orders thought were "OK", but now cancelled my account, can buy some items in local shops at a cheaper price and still within the "best before date", and multi-packs in shops dont get split down to sell individually.”

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Posted 4 years ago

“Sadly I cannot review my order - I would love to but after 4 e mails telling me they are going to deliver ( one even showing me a map where the van contains my order was very close and an expected time slot) DX has failed to deliver it. I have been a very happy Approved food customer for many years but will not order again as the delivery company’s service is appalling”

Helpful Report

Posted 4 years ago

Hi Elaine, Our sincere apologies for this and for any disappointment caused. If you haven't already could you please contact our customer service department so that we can get this sorted for you and see how we can make this a better experience for you going forward. Apologies again and thank you for bringing this to our attention. Kind regards AF

Posted 4 years ago

“Hi I have not received my last order yet after 1 week that was scheduled to be delivered , You need to look after the customer and get rid of this Mickey mouse delivery companys !!”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear this, could you please email cs@approvedfood.co.uk with your order number and we will get this investigated for you. Kind regards AF

Posted 4 years ago

“I have queried the prices as they were more expensive than Morrisons and you have not answered me.”

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Posted 4 years ago

“The catfood had been crushed out of the tray, the box was soaking and zo were the boxs inside. Wont be ordering again.”

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Posted 4 years ago

“Awful experience, no updates for a week, then cancelled my order initially blaming DPD, then back peddling saying it was not DPD and just a shipment issue, happy to take my money and charge extra for delivery though! Refunded after 10 wasted days, my advice, avoid, avoid, avoid”

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Posted 4 years ago

“Still not received after ordering 2 weeks ago”

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Posted 4 years ago

“I received expire d products”

Approved Food Ltd 1 star review on 29th May 2021

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Posted 4 years ago

“The whole process was a nightmare never buying from these again,”

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Posted 4 years ago

“Increasingly items are removed from the shopping after you have paid or substituted - be warned!”

Helpful Report

Posted 4 years ago

Good morning, Thank you for taking the time to leave this review, we're sorry to hear that you are disappointed with your experience. Due to the nature of our business, we undertake stock audits regularly and therefore sometimes stock that has already been bought can be removed if we aren't able to send this out. We never offer replacement items for items in the order, so if you could please email cs@approvedfood.co.uk with the order number and item that was missing/replaced, we will get this looked into for you. Thank you again for your feedback. Kind regards AF

Posted 4 years ago

“Crisps 5 months past b/ b date I ordered 12 packets of plain crisps and received 5 packets the rest made up of Worcestershire sauce French fries. I could have got curry paste £1 cheaper from Poundstretcher (not by the b/b date) and the coffee mate was only 2 pence per kilo cheaper than Iceland (fresh) not impressed with your products”

Helpful Report

Posted 4 years ago

Good Morning David, Thank you for your message. We are sorry to hear about your order and the missing items. If you would like to get in touch with customer service they would be more than happy to resolve your issue. cs@approvedfood.co.uk Kind Regards, AF.

Posted 4 years ago

“No communication from company till I chased. Order arrived, box damaged and huge hole in outer and inner box, some items missing and others damaged and unfit for consumption. Won't be using again”

Helpful Report

Posted 4 years ago

Hi, We're so sorry to hear about how this has arrived, could you please email photos of the problem items to cs@approvedfood.co.uk if you haven't already, so that they can get this looked into and resolved for you? Kind regards AF

Posted 4 years ago

“Total rubbish Damp food coffee bitter taste Have reported to food health agencies Also today I will go on Facebook and Twitter And ask MSE not to recommend items return still no refund”

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Posted 4 years ago

“Great product, good price, but appalling delivery service. Given a Friday night slot between 7pm and 9pm. Asked our neighbours to leave the access gates open for the van, but nobody turned up. No text, no email, nothing. Got a message Saturday to say they were turning up Sunday stating a two hour slot and they turned up early. Fortunately, we were in. When I emailed customer service, I got a standard reply of ‘sorry if we caused you concern’. Great !!!!!!”

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Posted 4 years ago

“Never had any problems before last order Still waiting for it to be delivered to my work”

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Posted 6 years ago

Hi Robert, I'm really sorry to hear about this! Could you please send a message to our customer services team (cs@approvedfood.co.uk) with your order number and they will be happy to help. Apologies again for this. Kind Regards AF

Posted 6 years ago

“Where do I begin! I made an order on Monday 16th September & was advised it would be delivered on Tuesday 17th. September Someone waited in all day & It didn’t arrive. Eventually it was reported that the carrier couldn’t find our address. This was very surprising as although we live in a rural area we have online carriers delivering daily. For example I ordered something from another company at the same time (16th September) as my Approved food order. It arrived promptly at the advised time within a 2 hour time slot on 17th September. After many complaints the delivery finally arrived on Saturday 21st September An order I made with Amazon on 21st September arrived on 22nd. Both my other deliveries were postage free whereas I had to pay for the one from Approved foods. Hence I won’t be using them again especially as I haven’t been offered an compensation even for the postage”

Helpful Report

Posted 6 years ago

Hi Jennifer, So sorry to hear that you have experienced these problems with delivery and for the inconvenience/frustration caused by this. We aim to provide the best service possible for our customers, so all of your comments have been recorded and fed back to the courier for further investigation. Please could you check your emails, as I have been advised by the customer services team that this has now been resolved and a goodwill gesture provided. Apologies again and thank you for taking the time to leave this review. Best wishes AF

Posted 6 years ago

“Received Nutella out of date and all went to bin. No one even bother to reply to my email's or phone calls”

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Posted 6 years ago

Approved Food Ltd is rated 4.6 based on 9,884 reviews