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Approved Food Ltd Reviews

4.6 Rating 9,474 Reviews

95 %

of reviewers recommend Approved Food Ltd

Company Reviews

Product Reviews

4.6

Based on 9,474 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 10th October 2023

Approved Food Ltd 5 star review on 9th August 2023

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered baby food was advised all the food is short dated not years out of date no chance on this earth would I feed my son food that’s out of date up to over a year that’s not short dated that’s for the bin ! My own fault should have read the description at the same time it shouldn’t be sold”

Posted 1 year ago

“Placed a substantial order arrived with jars of curry sauce broken as were insufficiently wrapped smothering the items in sauce and broken glass!! There only solution/apology ... 10% off your NEXT ORDER!!! I THINK NOT!!!”

Posted 1 year ago

“I will never use this company again . They missed vital items off the order and refused to replace them . They had the audacity to give me a credit note and only refunded my money when I told them I'd stop the PayPal payment . They have missed other deliveries . Customer services are shocking . AVOID , wish I had .”

Posted 1 year ago

“So I ordered a £1.00 lucky bag after reading about customers raving about how they got roughly about £15.00 worth off groceries for £1.00 So guess what I bought one for £1.00 And guess what I got ? 1 pot noodles & 1 can chick peas ABSOLUTELY DISAPPOINTED”

Posted 1 year ago

“Ordered as recommended by a friend sadly after 2 weeks order had not arrived contacted CS only to be told we do not ship to your area! Very disappointed”

Posted 1 year ago

“Ordered and paid over a week and a half ago No parcel No reply or communication Very disappointed”

Posted 1 year ago

“Got the order wrong then had know more of the dog food I ordered so had to have a credit on the account which was not happy about when I have used this credit will not be ordering again from them very poor cut service”

Posted 1 year ago

“Good prompt delivery. But broken biscuits not worth the money”

Posted 1 year ago

“Really disappointed, with my last order I ordered a huge box of Cadbury celebrations for my daughters birthday party, but they all tasted of mint! I lije mint but not in my snickers? Did contact company but no reply, they were a special offer but still should be what is advertised?”

Posted 1 year ago

“All the items I purchased were inedible chocolate tasted funny biscuits were mouldy won't be buying again a waste of money lesson learned”

Posted 1 year ago

“Most of the food I ordered was well out of date - one item over a year past expiry so I threw most items away. When I ordered them it was based on short dated items not expired goods.”

Posted 1 year ago

“The taste of Ferrero Collection (£2.99) was very disappointing. Refuge chocolate spread tasted rancid. Children did not it.”

Posted 1 year ago

Hi, Sorry to hear that you are disappointed with the experience you have had with us on this occasion. Your comments have been recorded so that we can continue to monitor the service that we offer, and we appreciate you taking the time to leave this feedback. If you ever have an issue with an item, please contact cs@approvedfood.co.uk and our customer service team will be happy to look into it further for you, Kind regards AF

Posted 1 year ago

“The chocolates were considerably out of date. The face mask was thin and quite useless.”

Posted 1 year ago

Hello, Sorry to hear that you are disappointed with the experience you have had with us on this occasion. Your comments have been recorded so that we can continue to monitor the service that we offer, and we appreciate you taking the time to leave this feedback. If you ever have any issues with an order, please contact cs@approvedfood.co.uk and our customer service team will be happy to help you Kind regards AF

Posted 1 year ago

“I still have not received my order. What terrible service. I ordered on 1st October today is 14th and still no sign of it!!!”

Posted 1 year ago

Hello, If you could please email cs@approvedfood.co.uk, our customer service team will be happy to look into this for you Kind regards AF

Posted 1 year ago

“They send out damaged goods and then are reluctant to refund properly. Beware lucky dip. Who is going to 1.5kg bulk bag of coffee mate or bulk box of plastic miniature milk portions.”

Posted 1 year ago

Hello, If you email us at cs@approvedfood.co.uk we are happy to deal with any enquiries We always issue credit first, but refunds can be requested also. Hope this helps and I do apologise you weren't happy with your lucky dip Kind regards AF

Posted 1 year ago

“Really poor experience. Some of the food expired 2 years ago and not edible. Would not recommend”

Posted 1 year ago

“The Pre-Workout and BCAA it had a taste of spoiled and all stoned.”

Posted 1 year ago

Hello, Thank you for taking the time to leave us feedback If you ever have an issue with a product or order, please feel free to contact our customer service and they will be more than happy to help! Kind regards AF

Posted 1 year ago

“A low grade business run by a management team with no integrity. The product arrived dirty, covered in dust and I was advised by Alex (the manager) to return it at my own expense if I wanted a refund. After I placed my order, I could not track it, view a description of the product or see the invoice. The website kept giving me an error message every time I was trying to log in. The email confirmation only stated the order number, so it was not possible for me to see any information about my order. I’ve never experienced anything like that and I buy online all the time! There was no apology whatsoever and I’m shocked that you feel it’s ok for customers to receive their goods in such condition. I’ve reported this to the Trading Standards Authority, as Approved Foods deliberately mislead their customers by the inaccurate description of the products and then try to justify that by their T&C! Very poor. Never again!”

Posted 1 year ago

Hello, I am sorry to hear that you are disappointed with the experience you have had with us on this occasion. Your comments have been recorded so that we can continue to monitor the service that we offer, and we appreciate you taking the time to leave this feedback.We always take feedback on board and look into responses given. We are always happy to try and resolve any issues Kind regards AF

Posted 1 year ago

“Firstly I'm all in when it comes to saving money and this looked really good so onwards I looked at all of there goodies and thought this looks good what a great idea so I purchased in total £41 of my hard earned cash the night before i usually go for our weekly shopping thinking well I won't have to by this or that so a double saving YES the foods out of date but tins and packet stuff last along time and there were huge saving so I thought, NOW HERE COMES THE DISSAPOINTMENT AND Anger so I place my order wait 5 days nothing I email them to ask what the hold up is as they were very quick to take my money on there web site my order is waiting its like this for 5 days I complain and within an hour it's out for delivery I think they forgot about my order (I FEEL LIKE A JUDGE ORDER ORDER I NO NOT FUNNY) then it arrives 8 days after my order the delivery drivers is clever he puts it in my porch upside down not showing the soden cardboard leaking all over my floor SMASHED ITENS SHARDS OF GLASS EVERYWHERE THERE ARE THREE LITTLE BOXES WITHIN A BIG BOX so you think we will put the glass stuff in the middle give it some extra protection NO two hard for the packers (the protection for the glass products was next to nothing anyway) they put it on top hence I had chilli sauce and vindaloo sauce smashed dripping on all of the other products mixed in with broken glass I have picture if the company need proof most of the stuff was ruined and let's be fair here it's out of date food that I've paid £41 for and on top of all that they can't even get the order right missing items , no tea bags no chocolate 7 packets of crisps NO 10 PACK BUNDLE no chocolate so my family has ended up with very little of what we ordered all in all a total shambles ( I'd like to say stronger words but it wouldn't get published but u get the idea don't you) AVOID LIKE THE PLAG COVID do not buy anything from theese people wheeler dealers I should have known a total waste of my time and hard earned cash from a very annoyed southerner maybe that's why”

Posted 1 year ago

Hi, Sorry to hear that you are disappointed with the experience you have had with us on this occasion. Your comments have been recorded so that we can continue to monitor the service that we offer, and we appreciate you taking the time to leave this feedback. If you ever have issues with an order, you can contact our customer service team and we will be more than happy to help resolve it Kind regards AF

Posted 1 year ago

“Saw this company advertised on a Martin Lewis money saving site so sent an order in, didn’t get what I paid for and so far have received very shoddy customer service I won’t be using this company again as they charged me £23 for 5 bottles of soft drinks and 4 CANS of dog food, (instead of 4 x 6 packs) They didn’t reply to my first 2 emails then I received one back asking for a picture of the contents of the order I had received! Made me feel like they didn’t believe me! Not good practice especially with a new customer”

Posted 1 year ago

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Approved Food Ltd is rated 4.6 based on 9,474 reviews