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Approved Food Ltd Reviews

4.6 Rating 9,482 Reviews

94 %

of reviewers recommend Approved Food Ltd

Company Reviews

Product Reviews

4.6

Based on 9,482 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 10th October 2023

Approved Food Ltd 5 star review on 9th August 2023

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took my money for something they didn't supply so added a credit to my account - I asked for this back over a week ago - I shouldn't have had to ask - money not back still. Wouldn't use them again because of this”

Posted 6 years ago

Hi, many thanks for your review and apologies for the experience you've suffered. I believe you have now been refunded and hope you give us another chance to put things right. Many thanks, Leon

Posted 6 years ago

“Never received it and still waiting for someone to sort it out. My first order never again”

Posted 6 years ago

Hi Nicki, I can only apologise for this and the inconvenience caused. I have passed this on to our customer services team who will be in contact shortly. Many thanks, Leon

Posted 6 years ago

Good morning Miss Thornett, Our Customer Services team have received your enquiry that you sent on Saturday. We don't open at weekends so someone will be looking into it today and will be in touch with you ASAP. Kind regards, Jennie

Posted 6 years ago

“My goods didn't arrive and I had to contact yourselves to find out the package had been. Damaged by royal mail. Would have been nice if I had been informed. However I will possibly try again in the future”

Posted 7 years ago

Hi, Apologies for the inconvenience caused and hope you give us another chance. Many thanks, Leon

Posted 7 years ago

Good morning, Please accept my apologies that your goods were damaged in transit. Where the courier notifies us of a damaged parcel we will always contact the customer to advise them but unfortunately we don't always receive notification from the courier. I apologise once again for the bad experience that you have had with and I hope that you will give us the opportunity to get it right next time. Kind regards, Jennie

Posted 6 years ago

“You mis-sold a bottle of whisky on your website. I bought a distillers edition Lagavulin based on the picture and description. This is not what I received, instead I received a 16 year old whisky. I expect to receive what I order. If you are going to substitute a purchase you could have asked. I really like approved food but this has made me question your service. I would like my money back on this order. Please get in touch on”

Posted 7 years ago

Good morning, I have passed your concerns on to our customer services department and someone will be in contact with you shortly. Kind regards, Jennie

Posted 7 years ago

“2 failed deliveries Whole package unusable due to damage Offered £3 discount if I spent a further £40 !”

Posted 7 years ago

“Sorry to say but most of the food was out of date plus I was charged double and they still haven't got back go me”

Posted 7 years ago

Hi Ms Jones, Thank you for shopping with Approved Food. Please accept my apologies that your payment was duplicated, I have asked our Customer Services team to contact you ASAP to resolve this. We specialise in food that is coming up to or has passed its best before date but is still perfectly safe to eat. You can read more about best before sates here: http://store.approvedfood.co.uk/page?name=best-before-dates& Kind regards Jennie

Posted 7 years ago

“Shocking service. placed 2 x orders, selected to pick them up myself but they are only open office hours so I cannot actually get to pick them up when they are open. I have left several voicemail messages and had one returned call. I was promised an e-mail would be sent to make alternative delivery arrangements. I am still waiting for the e-mail and have left more voicemails and still waiting for call backs! it is over a week now and I am still waiting for my orders!!!”

Posted 7 years ago

Hi Mrs Butler, Apologies for the inconvenience caused. I appreciate you were unable to get to us during business hours but believe customer services contacted you and issued yourself a full refund for the order(s). Many thanks, Leon

Posted 7 years ago

“I was charged 3 times when i only wanted one order, i didnt know when the order was being delivered and when it did arrive it was not packed well and there was empty sweet packets in the box aswell as somethings had spilt and the box etc was wet. To be honest i am not sure i will order from you again.”

Posted 7 years ago

Hi Azaria, I sincerely apologise for this and appreciate your frustration. I have passed this to customer services, who will be in contact to resolve this matter for you. Many thanks, Leon

Posted 7 years ago

Good morning Mrs Leavesley, Thank you for ordering with Approved Food. Please accept my apologies that your payment was duplicated and that you received some damaged items. Our customer services team will be contacting you ASAP to resolve this. Kind regards Jennie

Posted 7 years ago

“Sadly the box is damaged and re taped up. On opening the box there is dried mud, lots of it! And many boxes look water damaged. Very poor. I have emailed and called approved food and await a response. I'd like to add that I have ordered before and never had a problem.”

Posted 7 years ago

“Delivery was long but probably due to bank holiday. It took 7 days. I had no notification that it would be delivered today so I didn't stay home and had to make an extra trip out with the kids to the post office. Love the prices but a bit inconvenient.”

Posted 7 years ago

Hi Mayumi, i apologise that you didn't have a great delivery experience. I have passed this on to the customer services department who will be in touch to look into this matter for you. Many thanks, Leon

Posted 7 years ago

“Ordered 8 days ago... still no delivery. Contacted your team and they were no help what so ever.”

Posted 7 years ago

Good morning Miss Turnt, I can see that your order was dispatched from us on Wednesday 12th April, due to the Easter bank holiday weekend your order is out for delivery today with an ETA of 15:05-16:05. We closed on Thursday on 5pm and did not return to work until Tuesday morning which is why you may not have received a reply to your query. I hope this helps. Kind regards, Jennie

Posted 7 years ago

“I put my favourite perfume into my basket along with biscuits I was looking forward to receiving. For some reason, the perfume disappeared from the basket and the biscuits were several days out of date. Poor service. I will not be ordering again.”

Posted 7 years ago

Good morning Ms Jackson, I'm sorry to hear that you were unhappy with your order. We specialise in food that has passed its best before date but is still perfectly safe to eat. Best before dates for each product are displayed on the product page. If you wish to only view products that are still within their best before date, you can do this be using the filters on the left hand side of the page. Kind regards, Jennie

Posted 7 years ago

“Still I do not have my order”

Posted 7 years ago

Hi Joanna, i sincerely apologise for this. I have passed this on to customer services, who will be in touch shortly to rectify this issue for you. Thanks, Leon

Posted 7 years ago

Good morning Miss Konrad, I'm sorry to hear that you have not received your order yet. I have passed this on to our Customer Services team who will be in touch shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“I am still waiting for my order very disappointed”

Posted 7 years ago

Hi Judy, I sincerely apologise for this. I have passed this on to customer services, who will be in touch shortly to resolve this matter for you. Thanks, Leon

Posted 7 years ago

Good morning Miss Thompson, I'm sorry to hear that you are still waiting for your order. I have asked our Customer Services team to contact you to resolve this. Kind regards, Jennie

Posted 7 years ago

“More than half of my order was already out of date??”

Posted 7 years ago

“Ordered over a week ago and still awaiting delivery. Have emailed and left a voicemail message (as you don't speak to a human) and have had no reply. I didn't receive goods at all this time last year but thought I'd have another go and give approved food a chance. Seems the joke is on me.”

Posted 7 years ago

HI Mrs Stevens, Thank you for ordering with Approved Food. I'm sorry to hear that you have not yet received your order. I have passed this on to our customer services team who will be in touch shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“Ordered & paid for an item "ex stock". After a week, I was informed there was no stock and I had been given credit, not refunded. I now have a refund but during the delay, the price elsewhere has risen by £7. I won't be using this company again.”

Posted 7 years ago

“I've not received my order yet”

Posted 7 years ago

Hi Miss Sparrow, Thank you for shopping with Approved Food. I'm sorry to hear that your order has not arrived yet. I have passed this on to our customer services team who will be in touch shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“Not heard back on issue raised”

Posted 7 years ago

Hi Mr Marklew, Thank you for ordering with Approved Food. I'm sorry that you have not had a reply to an issue that you raised. I have passed this on to our customer services team who will be in touch shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“Very misleading website and expensive delivery. I expected a lot more that what I received. I will never order again off them.”

Posted 7 years ago

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Approved Food Ltd is rated 4.6 based on 9,482 reviews