Approved Food Ltd Reviews

Name: Approved Food Ltd
Address: Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,, Barnsley
Rating: 4.63

4.6 Rating 9,817 Reviews

94 %

of reviewers recommend Approved Food Ltd

4.6

Based on 9,817 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 24th September 2024

Paul Antonelli

243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received my delivery and placed my order 15 days ago.”

Helpful Report

Posted 1 day ago

“After almost 2 weeks from ordering I eventually received my delivery. One box contained bottles, one of which was broken, with glass everywhere, causing cuts to my hands. The other items were covered in some kind of gunge which I can only assume leaked from a carton of coconut milk which was squashed. Some of the items in the other box were ok, but others werere stale, especially the nuts, so had to be binned. I used to be a regular customer, but this will be my last purchase as this was definitely not money well spent, very disappointing and a two week wait is just ridiculous.”

Helpful Report

Posted 4 weeks ago

“I wrote as soon as the parcel was delivered to our shop to inform you that the Joseph Joseph draining tray was so buckled and out of true it did not assemble. You wrote last Thursday asking for photo evidence. Which we sent immediately. ( as I was home and the item was at the shop that e mail was sent from the shop. All communications had 345151 stated. We have heard nothing.”

Helpful Report

Posted 1 month ago

“I know that a lot of products can be slightly past their use by dates, but I received a product that was three years out of date! All I received in reply was a £1.95 credit to my account which will never get used as I will not be using approved food again!”

Helpful Report

Posted 2 months ago

Hello, I am sorry to see that you were not happy with the items you received. We do always state the dates of products on our website, so customers can see this before they buy and we try to reflect this in the price of the products too. Our customer service team is always happy to refund any money given as credit, back to your payment method if you wish, as we would like our customers to have the option! :) We do hope you consider using us again one day!

Posted 1 month ago

“I have used this company previously with no problems but this time has been very different. My order arrived with items missing and these were the reason I placed the order in the first place. I also received somone else's order in the same box. It has been difficult contacting anyone as they will only use emails and have not yet finished any conversation we have had. I told them I wanted my original order and with all the messing around on their side it is no longer available although I do wonder if indeed it ever was. I want a full refund including postage as they have failed to deliver my order. I am happy to give them back their goods but again they seem reluctant to pay me and collect their goods. This situation has not been helped by their refusal to talk on the phone which I believe would have resolved the problem quickly.”

Helpful Report

Posted 3 months ago

We sincerely apologise for the trouble you had with this order. As a loyal customer you will know that this isn't the level of standards we expect our customers to put up with and we are dealing with the issues that happened here to ensure it doesn't happen again. Unfortunately, we do not have the facilities for speaking to customers via the phone but our Customer Service team are quick to respond via email Monday to Friday. I can see these issues have been resolved now but if there is anything else we can assist with or reassure you on, please don't hesitate to drop us a message at cs@approvedfood.co.uk as we are always happy to help!

Posted 3 months ago

“Received my delivery of 16 boxes of eyelashes and they were covered in dirt on the packaging”

Helpful Report

Posted 5 months ago

We sincerely apologise for the issues you had with this delivery. I can assure you this is well below the level of standards we expect our customers to put up with. If you ever run into any issues like this with your delivery, please don't hesitate to drop us a message at cs@approvedfood.co.uk and a member of our Customer Service team will be happy to help! 😊

Posted 3 months ago

“Unfortunately I did not have. A good experience. My order took almost 2 weeks to arrive and when it did the contents were in poor condition. The gifts ordered (three burts bees gift boxes) all had damaged boxes which made them unsuitable for gifts. Usually damaged boxes are indicated in the description but these were not. One of the sprays (spray and wear) I ordered was missing the spray top so is unusable. The lucky box I ordered was great though, fantastic value for money and good range of contents.”

Helpful Report

Posted 5 months ago

Hello, We are really sorry to hear you had issues with the delivery of your order! Please be assured this is not the standard we expect and our customer service team are always happy to try and help, We hope you try us again and have our usual standard of service! :)

Posted 5 months ago

“Was really disppointed with what i purchased. there is past the best before and then there's 5 years past it. The chocolate wasn't edible, i ended up being able to only eat 3 items froma whole box as it was inedible.”

Helpful Report

Posted 6 months ago

“Placed an order. Had to chase as order not received. Customer service got back to me to advise parcel had been damaged in transit. Was unable to reorder items as they were now no longer in stock. Advised they will refund money to my account. Have requested it be refunded to my credit card. Hopefully his will be actioned quickly.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us a review. I apologise for the issues you had with this order. Rest assured this isn't the usual level of standard we expect our customers to put up with and we have fed back our deep disappointment to the courier in question. Unfortunately, with us turning over stock quite quickly, we weren't able to offer a replacement of your full order so we have had to process a refund. I'm sorry for the inconvenience this may have caused. I can confirm this has been processed and should be back in your account by now. If there is anything else we can do, please don't hesitate to email us at cs@approvedfood.co.uk Kind regards, A.F

Posted 7 months ago

“use again. Items that were delivered were not as ordered. For example ordered banana strawberry and vanilla drinks -all received were cafe latte and no explanation. I ordered Bombay Mix x2 but received Chilli sticks which were dated September 2023. Also before paying there is a section asking if you require delivery or you will collect your order. There is however no method available to select collection. I emailed and telephoned numerous times for customer service assistance but did not receive any response whatsoever. Poor service. The concept is a good one but the abysmal service let’s it down. How they get repeat orders is beyond me.”

Helpful Report

Posted 11 months ago

Hi, Sorry to hear that you are disappointed with the experience you have had with us on this occasion. Your comments have been recorded so that we can continue to monitor the service that we offer, and we appreciate you taking the time to leave this feedback. If you need assistance with anything, please email cs@approvedfood.co.uk and we are happy to help Kind regards AF

Posted 9 months ago

“Date's not correct”

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Posted 11 months ago

“I ordered the mulled wine spices with glasses - the glasses arrive both cracked and when I called to leave a message with customer services, I’ve heard nothing back”

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Posted 1 year ago

“I did not receive my order I emailed the delivery company last week and they replied back saying I needed to contact the sender I tried replying back to an email from approved food to say I have not received my order but no reply I don't have money to waste so I'm very annoyed I've just given up now won't be ordering again or recommending”

Helpful Report

Posted 1 year ago

“Signed up and placed order 31/01 but my order wasn’t showing under my account. Had to chase. All chat system. No phone number to speak with real person. Order eventually arrived 09/02. Courier DX express left ot outside in view of passers by didnt ring the doorbell. Box was soaked in rain. Turned out items were foreign and description and instruction were all in Hebrew. I have pictures to prove. Entire order was binned. Not for me.”

Helpful Report

Posted 1 year ago

“Some of the food is ok especially when it has only just passed its sell by date or only has a few weeks to go. I had rice cakes for babies that were two years out of date and I just threw those I also had crisps where the bags had perished and open and the food inside was stale. This should be picked up when packed. With regards to the ordering, there are a lot of great offers but sometimes I start an order and get to about ten pounds and because of the minimum spend I find the availability and cost of what else I can order no longer results in a offer I feel is financially worth I for me, so I give up.”

Helpful Report

Posted 1 year ago

“Never got my order and never even offered to give what was left in stock so now can’t even try to reorder. Better with another company. Horrible experience”

Helpful Report

Posted 1 year ago

“Very disappointed. I have no issue with eating out of date food but 99% of what I received tasted terrible and all but the Candy Kittens has gone in the bin. Not just wasted food but wasted money too.”

Helpful Report

Posted 1 year ago

“Firstly I am aware about the company’s idea with foods “just past” and near their best before, however the batch I received were 5 months past and made me and my family very sick. I was expecting the drinks to be near or maybe two weeks past their date. Very disappointed. Wouldn’t use this site again and I don’t recommend them. Drink cans also came dented.”

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Posted 1 year ago

“Delivery incorrect items to me”

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Posted 1 year ago

“All bar 1 of the goods I purchased is out of date not slightly but 6 mths these are Xmas gifts and I’ve had to pay to return I won’t use this company again”

Helpful Report

Posted 1 year ago

Approved Food Ltd is rated 4.6 based on 9,817 reviews