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Approved Food Ltd Reviews

4.6 Rating 9,473 Reviews

95 %

of reviewers recommend Approved Food Ltd

Company Reviews

Product Reviews

4.6

Based on 9,473 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 10th October 2023

Approved Food Ltd 5 star review on 9th August 2023

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“some food is good vale but other can be bought cheaper on the high street. I have used Approved for years but found on several occasions that even though I have purchsed and paid for items I am then informed they are out of stock so sent a refund. They really need to resolve this issue with stock control and it is very frustrating. Disappointly on one occasion when I ordered several expensive items they mysteriously went missing. Whilst I don't want to think it is one of their employees it is quite concerning. However they do stock some good quality items at a good price.”

Posted 1 week ago

“Should be cheaper given that the things are well out of date or only got a few weeks”

Posted 2 weeks ago

“My last order has been disappointing as not delivered & slow action taken. Still awaiting order from 21st February & items now out of stock.”

Posted 2 months ago

“I was disappointed to receive items months past BB date. That is despite the website indicating that there were at least a couple of months left when I ordered.”

Posted 2 months ago

“Some of the food tastes stale unfortunately”

Posted 3 months ago

“Although good prices a lot of the crisps and drinks were out of date and i understand that’s the whole Point of this website but some of them were 3 years best before date. The drinks were flat had no fizz and the milkshake was off.”

Posted 3 months ago

“1st couple of boxes were reasonably good. Some things were over 2 years out of date and tasted like it! Quite a bit got thrown away. Last lucky dip box was really disappointing. A few packets of crisps, a couple of protein bars and some weird canned drink. Put me off from buying again really.”

Posted 4 months ago

“Some products were okay. Advent coffee calendar was damaged with coffee spilling out of the capsules. None item was out of stock so I won’t be bothering again.”

Posted 5 months ago

“Mostly ok, let down by some proper stinkers (literally), some of it was borderline acceptable but the popcorn was 18 months past it's BB date, it was grim - smelt awful and tasted awful, you shouldn't be selling this - there are limits as to what is acceptable, and this was way beyond it. Do you ever sample any of the products you sell? I like the concept and very happy to buy stuff past BB date for a decent discount, but it's a shame I can't trust all of it to still be suitable for consumption! It's very unlikely that I'll be ordering from Approved Food again.”

Posted 5 months ago

“Great site but the delivery is awful. So far 5 days every day I am sent a slot for delivery but it is never delivered.”

Posted 5 months ago

“Order arrived very quickly after placing the order. Unfortunately, at least half the order was missing with no explanation ad to why. Very disappointed as Approved Food have never let me down before”

Posted 6 months ago

“Not very happy with this order I bought an item that was short dated and It is no where near edible.It is liquorice and it is so hard you can't enjoy eating it It was £7 and I consider that to be £7 wasted.Not a happy shopper this time!!!!!!I have contacted a couple of times and not heard anything.”

Posted 6 months ago

“soft drinks are good value but don't buy, crisps,snack bars or nuts they are usually soft and packets of crisps crushed and open. This company use to be much better value maybe they have now got too big?”

Posted 7 months ago

“Some of the sweets had to go in the bin taste awful thought I had good bargains but not really compared to what had to be thrown away the out of date chocolate also had a strange taste some of which got thrown away so I won't be ordering again”

Posted 1 year ago

“I love the products on offer but unfortunately I have had two separate orders cancelled. The first was a problem with the courier DX who apparently lost the packages. Then just last week DPD apparently damaged my order and it was unable to be delivered. That's two out of five orders, not delivered and I lost out on the nice products contained in them which of course are now no longer available. So I am therefore wondering whether to order again in the future.”

Posted 1 year ago

Hi, Sorry to hear that you are disappointed with the experience you have had with us on this occasion. Your comments have been recorded so that we can continue to monitor the service that we offer, and we appreciate you taking the time to leave this feedback. If you need any further assistance, please don't hesitate to contact cs@approvedfood.co.uk and our customer service team will be happy to help Kind regards AF

Posted 1 year ago

“Both boxes had a fosty taste.”

Posted 1 year ago

Hello, I am sorry to see you are dissapointed with the quality of an item, If you would like to email any issues over to cs@approvedfood.co.uk our customer service team will be happy to help you, Kind regards AF

Posted 1 year ago

“Website and products are great but I’m afraid the courier they use, DX is appealing. Ordered last week, was meant to be delivered but couldn’t get me in (I was home), then allegedly delivered to me the next day (I was home again) and didn’t get my order. Proof of delivery was someone else’s door!”

Posted 1 year ago

Hi, Sorry to hear that you are disappointed with the experience you have had with us on this occasion. Your comments have been recorded so that we can continue to monitor the service that we offer, and we appreciate you taking the time to leave this feedback. Kind regards AF

Posted 1 year ago

“Items were fine and great value. Unfortunately I nearly injured myself carrying the box up to my 3rd floor flat because (unlike previous deliveries) the courier had left it on the ground floor of the building where things are often stolen. My delivery instruction was beautifully printed on your invoice but … it was ignored by the courier !!”

Posted 1 year ago

Hello, Thank you for taking the time to leave us feedback, If you ever have any issues with deliveries/ orders, please don't hesitate to email cs@approvedfood.co.uk and our customer service team will be happy to help you, I do apologise that this happened, Kind regards AF

Posted 1 year ago

“I have avoided using Approved foods for a while because I had issues with delivery/damaged items on several occasions, but I love the idea of less food waste so decided to take the plunge again. Sadly I had nothing but exactly the same problems again. My delivery was scheduled for 14th October it failed to arrive, also didn't arrive the next day so emailed customer service. They said if it didn't arrive again that they would contact DX the courier firm. The 16th was a Sunday so I didn't expect a delivery that day and to be fair nothing new was showing on the tracking information. Monday showed delivery that day, but nothing arrived. Emailed again, no reply. Tuesday it showed on tracking again with the tracking for delivery by 7.01pm. 7.00pm came and went and being disabled I tend to go upstairs to bed early. My daughter arrived home at about 10.30pm that evening to find a large box abandoned outside our front door! I checked the tracking information again and it showed delivery at 6.38pm which is a total lie because I was downstairs and had the lights on. No one knocked my door and I was clearly in, I also would have seen the delivery because I had my blinds open waiting. When I opened the delivery to check it there was no delivery note and one of the items was smashed so shards of glass and cheese sauce was over everything. Obviously I contacted Approved foods to complain (which I hate doing) but the blase attitude of the email correspondence saddens me. They are totally missing my points and must be losing money and customers because I'm sure that I'm not the only person losing faith. Shame, a great concept spoilt by poor customer service and delivery.”

Posted 1 year ago

Hello, Thank you for taking the time to leave us feedback, I do apologise that you haven't been happy with your experience with us, our customer service team is always happy to help resolve issues with the courier, and we can always pass feedback on to them too if needed, I'm sorry to hear you felt as though your points weren't taken into consideration and that is not the standard we expect. Kind regards AF

Posted 1 year ago

“In the past service has been good. This time not. I placed an order but didn't get a confirmation. I emailed and got the answer it was a computer problem. I cancelled the order because it would not then arrive in time. Then I had an email from the carrier to say it would arrive on 8th September by 15.15 hours. I delayed my departure till then but it didn't arrive. Later it arrived, by then too late, I had left. I emailed to ask what to do about it. I have had no reply. So now the parcel is sitting in my sisters house getting in the way!”

Posted 1 year ago

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Approved Food Ltd is rated 4.6 based on 9,473 reviews