I was sent a damaged packet of rice, attempts were made by ApprovedFood to seal a hole in the packet with sellotape before sending it to me, and to add salt to wound, the package arrived damaged with a rice puddle at the bottom of the bag. I've been offered a refund in the form of 'credit' to spend on their website. This experience has been complete prank joke; i'm left with a damaged product that may have been interfered and is completely unusable and will be thrown away. I contacted their customer service team about this and they've pre-empted a solution whereby they've offered to : i quote: "I have passed this feedback to our warehouse manager to investigate why this was sent to you in this way, from a Mr Harper." Feedback? Open an investigation, who's idea is it to send a customer a damaged item and who did the packaging because it was incredibly poor.