Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,539 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,539 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

Visit Website

Email:

customerservices@appleyardlondon.com

Write Your review

Tell us how Appleyard London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I am overseas so cannot comment other than the efficiency”

Helpful Report

Posted 1 year ago

“Yet again another poor month of our annual subscription which was an 80th birthday gift for our Mum. Repeated issues with quality. Photos are 5 days apart. Lilies never even opened. Will never order from Appleyard again.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for sharing your feedback, and I'm truly sorry to hear that your experience was disappointing. We understand how special an 80th birthday gift can be and it’s disheartening to know we didn't meet your expectations this time. Quality is something we take very seriously and your concerns are invaluable for our improvement efforts. We would like the opportunity to address this and make things right for you. If you’re open to it, please reach out to us at customerservices@appleyardlondon.com so we can discuss your experience further. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“All present and correct. Delivered on time.”

Helpful Report

Posted 1 year ago

“I wanted to send someone a bouquet which would be remembered for a long time and Appleyard certainly delivered. The recipient was very overjoyed and the service was brilliant. Flowers were very well packaged and arrived in the best condition on a very hot day!Well worth the money!”

Helpful Report

Posted 1 year ago

“My friend loved her flowers and said they were excellent quality, thank you Appleyard i will use your services again”

Helpful Report

Posted 1 year ago

“great service”

Helpful Report

Posted 1 year ago

“Keep buying from Appleyard and has always been amazing I order from New Zealand for family in the uk and it’s always nice and easy”

Helpful Report

Posted 1 year ago

“A beautiful bouquet arrived as a lovely surprise from my niece. Although I followed instructions, the lollies never opened but just rotted. The pink roses only started to open. After about 5 days I sadly had to throw all the flowers away.”

Helpful Report

Posted 1 year ago

“AppleYard have been my go-to for a while now. Always got good offers on and high quality stock. Keep up the good work!”

Helpful Report

Posted 1 year ago

“Fantatsic company, flowers arrived in pristine condition, will use again.”

Helpful Report

Posted 1 year ago

“Ordered easily arrived on time and received with thanks by recipient who were overjoyed with them.”

Helpful Report

Posted 1 year ago

“Always great quality of flowers and the Avios earning reward is great advantage”

Helpful Report

Posted 1 year ago

“Excellence as always!”

Helpful Report

Posted 1 year ago

“The friends I sent the gift to were delighted and loved the bouquet.”

Helpful Report

Posted 1 year ago

“Chased Appleyard and Yodel for details of my delivery to my mother which we can prove never arrived. Yodel website was still showing 3 deliveries before ours at 10pm last night l, this is despite it showing 5 more deliveries before ours 5 whole hours earlier. I followed up with yodel which showed another doorway lord knows where with a box?? We checked all surrounding streets this morning between 8 and 8:30am and no flowers or similar doorway in the entire neighbourhood. I contacted Appleyard customer service 3 times since last afternoon and no reply or follow up whatsoever. The have used Appleyard for every flower delivery for past 3 years and now I will have to review the situation as when there is a problem there is zero follow up your side l. As I stated in my emails to customer service . We have a ring doorbell and no courier van came past during these hours.”

Helpful Report

Posted 1 year ago

Hi Patrick, We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our team will be reaching out to you shortly to discuss a resolution. We value your support and look forward to making this right for you.

Posted 1 year ago

“It was a good experience. Thank you”

Helpful Report

Posted 1 year ago

“excellent serice and well informed as to progress of order”

Helpful Report

Posted 1 year ago

“Beautiful selection of flowers, and good communication about delivery progress”

Helpful Report

Posted 1 year ago

“Excellent service,I ordered a hydrangea for my Grandsons new garden,he was really pleased as there were some flowers bloomed on it already. I would definitely order from here again,great prices,excellent delivery. Many Thanks.”

Helpful Report

Posted 1 year ago

“Roses arrived on time - but leaves were already dry and falling off. After a few days the flowers were very sad and disappointing. Not the quality I expected - we have used Appleyard many times but will now look elsewhere.”

Helpful Report

Posted 1 year ago

Appleyard London is rated 4.6 based on 12,539 reviews