Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,613 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,613 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 18th August 2026

406

Anonymous

Anonymous // 01/01/2019

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“100 daffodils delivered for my birthday, none opened and then dried up and died. My friend who sent them complained and a second delivery arrived. They were already dead. Absolute disgrace”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback, and I'm truly sorry to hear about your experience with the daffodils. It’s disappointing to know that the flowers did not bloom as expected, especially for a special occasion like your birthday. We strive to provide the best quality and service, and it’s clear we fell short in this instance. Your concerns are important to us, and we will address them with our team to ensure improvements are made moving forward. If you would like to discuss this matter further or receive assistance, please reach out to us at customerservices@appleyardlondon.com. We appreciate your input and hope to have the chance to restore your confidence in our service. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“The worst bunch of flowers I have ever purchased. I would never recommend Appleyard nor purchase again from this company. They advertise as luxury and show beautiful displays on instagram and via influencers. The bunch I received on Mother’s Day was embarrassing. The flowers were not in bloom, some were already wilted and dead. The bunch died completed within a week.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback, and I'm truly sorry to hear about your experience with the flowers you received. It’s disappointing to know that they did not meet your expectations, especially on such an important occasion as Mother's Day. We take pride in the quality of our products, and it's clear we let you down this time. Your concerns regarding the condition of the flowers and overall experience are important to us, and we will ensure that they are addressed. If you’d like to discuss your experience further, please reach out to us at customerservices@appleyardlondon.com. We appreciate your input and hope to restore your faith in our service. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“My flowers were a Mother's Day gift and were disappointing. All the roses were browning on the outside, and one chrysanthemum stem was broken. I expect they weren't cheap and definitely not worth the money!”

Helpful Report

Posted 1 year ago

“Arrived dead the day after mother’s day despite me paying £19.99 for guaranteed delivery. Spoke to customer service about a refund and was told I’d hear back within 48 hours - that was 3 days ago.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your experience with your order. It's disappointing to learn that the flowers arrived in such a condition, especially after paying for guaranteed delivery. We value our customers' satisfaction and understand how frustrating it must be not to receive a timely response regarding your refund. Your concerns are important to us, and we will make sure to address them promptly. Please reach out to us directly at customerservices@appleyardlondon.com if you’d like to discuss this further. We genuinely hope to have the opportunity to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“I bought flowers as a Mothers Day gift. Two days later the flowers were withered and wilting. To top it off, the delivery driver just dumped them round the side of the house and didn't bother knocking. Luckily, I was at the property as my mum is disabled and she wouldn't have been able to go out and get them. I also gave the driver a telling off. Utter garbage and I'll be going elsewhere in future.”

Helpful Report

Posted 1 year ago

“Your online check out is not working. Happy to go somewhere else to get my flowers.”

Helpful Report

Posted 1 year ago

“I received a very large bunch of daffodils on Sat 22nd March at 1.30 pm ; they were a Mother’s Day gift from my family. I trimmed the ends of the stems and placed them in water straight away. By Monday they had failed to open, I have taken two photos of them since as they have wilted and failed to open . I’m very disappointed and upset. My son will use the photos as evidence to claim refund .”

Helpful Report

Posted 1 year ago

“Flowers failed to arrive for Mother’s Day! Utterly useless and no way to speak to an actual person to seem a refund. £62.00 wasted and a disappointed Mum on Mother's day. Do not use this service.”

Helpful Report

Posted 1 year ago

“Mothers day flowers didn't arrive. Can't get hold of them. Shambles.”

Helpful Report

Posted 1 year ago

“My partner has shopped with your company many time & has spent thousands, as you can see from his order history. He put his faith in you this time & to say you've failed isn't an adequate description. He paid a fortune for 1 of your most expensive bouquets & paid for delivery Fri, you suddenly changed it to Sun with zero explanation. It's now Tues, still no flowers & zero response to multiple emails that have been sent. I would have added a photo but seeing as the flowers haven't even arrived, that's impossible. 1 thing I can guarantee, you've lost a valuable customer”

Helpful Report

Posted 1 year ago

“I received flowers for mother's day and, by Sunday I had to throw them away, didn't tell my son he would be so disappointed.h have a photo of first day but not sure how to send it.”

Helpful Report

Posted 1 year ago

“Normally I receive absolutely beautiful flowers, however sadly for Mother's Day this year they were really disappointing. I normally go for something with lilys however this time I went different and selected the 'English Garden'. I don't know whether its because I ordered so far in advance but the roses were already wilting by the time it arrived. They arrived 3pm Friday and by 3pm Saturday they were wilting, losing petals and I had to separate the bouquet into two vases to try and bulk it out with other flowers from a supermarket. Really not the normal standard and thank goodness I had a discount but still really dissapointing for the price”

Helpful Report

Posted 1 year ago

“Sad that of seven roses in the bunch, one was broken, another is brown at the stem and dropping petals, a third drooping on the day after arrival. Shame - the flowers only arrived yesterday and I did everything as instructed. Sad.”

Helpful Report

Posted 1 year ago

“Flowers ordered for Mother's Day never arrived and impossible to track via their website or Royal Mail which apparently was the delivery method. Impossible to get any interaction with the company, other than a holding message on email stating they are really busy will be in touch soon - this is 4pm the following day! Appleyard did eventually get in touch and gave a full refund plus replacement bouquet, but this does little to compensate a ruined Mother’s Day gift where the value relies on it being delivered on the day as promised.”

Helpful Report

Posted 1 year ago

Hi Graeme, Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your experience with your Mother's Day order. Timely delivery is essential, especially for such a significant occasion, and it's disappointing to know we fell short. I understand how frustrating it can be to not receive updates on your order, and we take your concerns seriously. We appreciate your patience as we work to address this issue, and your feedback is invaluable in helping us improve our services. If you would like to discuss this further, please reach out to us at customerservices@appleyardlondon.com. We genuinely hope to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“Paid for guaranteed delivery pre 2 pm on Mother’s Day. Nothing flowers have arrived, tried contacting on the day, no response as they don’t work weekends. Tried this morning, only reply from a Virtual assistant. No phone number to call, really not happy. Just want my money back asap”

Helpful Report

Posted 1 year ago

“After a horrendous experience in the past with this company I decided to try them again. I shouldn’t have bothered! The flowers I ordered for Mothers Day did not arrive despite paying for a Saturday delivery, anticipating Sunday would be a busy day for deliveries. Over priced flowers. Pointless additional fees for next day express delivery. Undelivered flowers. I won’t be using Cr-appleyard again!!”

Helpful Report

Posted 1 year ago

Hi David, Thank you for sharing your feedback, and I’m very sorry to hear about your experience this time around. It’s disheartening to learn that your flowers did not arrive as promised, especially for such an important occasion like Mother’s Day. We strive to deliver a reliable service and it seems we fell short in this instance. Your comments regarding pricing and delivery fees are noted, and I assure you that they will be taken into consideration as we work to improve our services. Should you wish to discuss this matter further or explore resolutions, I invite you to reach out to us at customerservices@appleyardlondon.com. We appreciate your input and hope to have the chance to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“Dreadful. Dying/dead flowers delivered to my 80 y.o. mother this week. Why bother? Should have used a trusted provider.... I would have given no stars but, apparently, the packaging was nice. Never again.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your feedback, and I'm genuinely sorry to hear about your experience. It's disheartening to know that the flowers sent to your mother did not meet your expectations, especially for such a special occasion. We take pride in the quality of our products, and it sounds like we missed the mark this time. Your feedback is crucial as it helps us improve our service and offerings. If you’d like to discuss this further or seek a resolution, please don’t hesitate to reach out to us at customerservices@appleyardlondon.com. We truly appreciate your comments and hope to restore your trust in us. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“First time I've used these and last! Ordered flowers in Thursday for Mothers day, actually ordered them for Sat delivery but let me down No worries I thought as it was for the Sunday anyway, didn't deliver then either. Zero communication on Sunday just an automated email response. Utterly disgusted and for Mothers day as well (of which mine is battling cancer) I will demanding a full refund immediately and avoid this lot and stick to Interflora or someone way more reputable!!”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for sharing your concerns, and I’m truly sorry to hear about your experience. I can only imagine how disappointing it must be, especially given the significance of Mothers Day and your personal situation. We strive for timely delivery and open communication, and I regret that we fell short in your case. Your feedback is invaluable, and I would urge you to reach out to us at customerservices@appleyardlondon.com so we can address your concerns and work towards a solution. We genuinely appreciate the opportunity to make things right. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“Flowers did not arrive - I ordered them 3 days ago and paid £100! They were meant to be delivered to my address for Mothers Day and I even paid extra to get guaranteed delivery by 1pm. I really wanted to surprise my mum so I’m incredibly disappointed. Order number: 600513059”

Helpful Report

Posted 1 year ago

Hi Izzet, Thank you for your feedback. I'm truly sorry to hear that your flowers did not arrive as expected, especially when they were meant to be a special surprise for your mum on Mother's Day. We understand how important timely delivery is, and I can imagine your disappointment. We’d like to investigate this issue further and hopefully find a solution for you. Please reach out to us at customerservices@appleyardlondon.com with your order details, and we'll do our best to assist you. Your experience is important to us, and we appreciate the opportunity to make things right. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“Terrible flowers and far to much green folage the vase was smashed to pieces”

Helpful Report

Posted 1 year ago

Hi Brigitte, Thank you for your feedback. I'm genuinely sorry to hear that you were disappointed with the flowers and that the vase arrived broken. It’s important to us that our arrangements are both beautiful and well-presented, and your comments highlight an area where we need to improve. If you'd like to discuss your experience further or if there’s anything we can do to assist you, please reach out to us at customerservices@appleyardlondon.com. Your satisfaction matters to us, and we hope to make amends. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

Appleyard London is rated 4.6 based on 12,613 reviews