Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,456 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,456 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 1st June 2026

406

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Really nice flowers”

Helpful Report

Posted 3 years ago

“Flowers were ordered for Christmas 2017, and I’ve just been asked to review (July 2022)!! A shame because I was disappointed at the time - having ordered from the picture for full bloom, the flowers were received in bud. No warning was given about that and, had it been, I would have thought twice about buying. I’ve not used Appleyard since so am surprised to receive the review request. More surprised that I had to say “yes” to the question “are you happy with…” in order to leave a review. Saying “no” took me to a happiness guarantee.”

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Posted 3 years ago

“A very big thankyou to Kat Rose, the Senior Customer Happiness Advisor. My bouquet didn't match the one I requested but Kat sorted it out immediately after I had got in touch -wonderful service and as always, beautiful flowers!”

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Posted 3 years ago

“Gorgeous flowers and great service as always.”

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Posted 3 years ago

“Very satisfied”

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Posted 3 years ago

“Very nice, I ordered a bunch of flowers for someone special and they substituted the stems and I panicked about how it was going to look. They emailed me back and reassured me that it wouldn’t look much different and they were right .”

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Posted 3 years ago

“The bouquet was for a friend’s birthday, it was last Wednesday and they are still looking fab x”

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Posted 3 years ago

“Awesome service. Thank you”

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Posted 3 years ago

“Lovely flowers, fresh and well packed”

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Posted 3 years ago

“Most beautiful flowers. Excellent service. Free upgrade. Highly recommend”

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Posted 3 years ago

“Terrible flowers , they arrived floppy & looking nothing like the pics then after 2 days died Non user friendly customer service poor despite all their ‘ happiness guarantee ‘ hype I was offered a replacement after sending in pics to proof how bad the flowers were , but they wanted me to do it via online & every time 3 times I tried it would not allow me to get my flowers . In end had to get refund . Customer service very poor , uncaring attitude & very impersonal . Just send standard emails , really really bad I will use Waitrose or M & S in future .”

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Posted 3 years ago

“They are beautiful my daughter loved them fantastic flowers”

Appleyard London 5 star review on 10th July 2022

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Posted 3 years ago

“Excellent service and products.”

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Posted 3 years ago

“Excellent as always”

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Posted 3 years ago

“Fab quality But the I love you card needs to say it says that on the front!!”

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Posted 3 years ago

“I tried many flower delivery for friends and so on and end up in disappointments many times but surely appleyard made me satisfied and kept me in trust feeling. Thank you.”

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Posted 3 years ago

“Lovely selection of products at good prices and easy ordering process.”

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Posted 3 years ago

“Excellent communications about the status of the order which was reported by the recipient as "superb".”

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Posted 3 years ago

“Lovely selection of flowers and gifts, we sent a colleague flowers on the north of his daughter and they were thrilled with them”

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Posted 3 years ago

“Had some issues with the delivery, which happens sometimes, however the customer service I received to resolve the it was excellent. I've shopped with Appleyard over the years and have always had great service from them The order was eventually received and my friends loved it”

Helpful Report

Posted 3 years ago

Appleyard London is rated 4.6 based on 12,456 reviews