Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,537 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Due to flowers were delayed ( which is okay, I understand that), they didn’t arrive at all until The flowers were brought to me 4 days later by a private individual from another town, who happened to find them. After all, customer service noted me that they will not accept any further orders from me or anyone who is related to this address! I don’t understand why? Because I asked for invitation, refund or new flowers for my wife! Birthday was ruined. I have all proof and evidence that flowers were dropped of by kind individual from other town. I just don’t understand why now I have been blocked by your team?”

Helpful Report

Posted 11 months ago

Hi Alex, Thank you for sharing your experience with us. I’m truly sorry to hear about the delay and the confusion surrounding your order. I understand how disheartening it must have been to face such challenges, especially on a special occasion like your wife's birthday. Regarding the communication from our customer service team, I sincerely apologize for any misunderstandings that may have caused frustration. Your feedback is crucial, and we want to help resolve your concerns appropriately. Please reach out to us directly at customerservices@appleyardlondon.com so we can discuss this further and work towards a satisfactory resolution. Thank you for your understanding. Warm regards, Team Appleyard London

Posted 11 months ago

“Great flowers and delivered as specified”

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Posted 11 months ago

“Lovely flowers and easy process”

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Posted 11 months ago

“My sister was delighted with her flowers.”

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Posted 11 months ago

“Beautiful flowers, so fresh. I changed the delivery date online and the support team that helped me change the date were so helpful. Flowers delivered on time, to the door. My friend really appreciated them. Thankyou Appleyard”

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Posted 11 months ago

“Really quick delivery, amazing quality”

Appleyard London 5 star review on 9th August 2025

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Posted 11 months ago

“Beautiful flowers and gift, prompt delivery”

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Posted 11 months ago

“Beautiful flowers, on time delivery. Very happy recipient.”

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Posted 11 months ago

“Fact Train.”

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Posted 11 months ago

“Beautiful flowers delivered on time.”

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Posted 11 months ago

“Bought flowers for my sister in Northern Ireland. She was delighted with them. Thanks!”

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Posted 11 months ago

“Fab & easy to use aslo fast delivery , i was sent a picture of the flowers adn were beautuful wil use thsiu service again.”

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Posted 11 months ago

“Beautifull flowers and timely delivery”

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Posted 11 months ago

“beautiful flowers and came on time. Really happy as it was for my niece's pre-wedding celebration”

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Posted 11 months ago

“Very nice👍”

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Posted 11 months ago

“It is very difficult to review Appleyard London as I sent flowers, prosecco and truffles to my daughter-in-law who lives 200 miles away! They were delivered on the right day, which is excellent, but I can give no opinion on whether they were as per the photographs or value for money because I have not seen them myself! Neither do I know who delivered it or if it was damaged in any way.”

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Posted 11 months ago

“Nice.flowees and delivered on time.”

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Posted 11 months ago

“Had an issue with my roses but resolved straight away by Max”

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Posted 11 months ago

Hi Toby, Thank you for bringing your concerns to our attention. I'm truly sorry to hear that your roses did not last as expected and that you experienced mould growth. This is certainly not the standard we aim to uphold, and I understand how frustrating this must be for you. We take pride in the quality of our flowers, and it’s disappointing to hear we didn’t meet your expectations. Your feedback is invaluable in helping us improve our products and service. If you'd like to discuss this further or seek assistance, please don’t hesitate to reach out to us at customerservices@appleyardlondon.com. Warm regards, Team Appleyard London

Posted 11 months ago

“Great customer service as the bouquet I ordered was unavailable but quickly arranged an alternative so there was no delay in delivery. Beautiful flowers were gratefully received”

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Posted 11 months ago

“Flowers arrived in lovely box with clear instructions. Arrange and ready to put in vase.”

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Posted 11 months ago

Appleyard London is rated 4.6 based on 12,537 reviews