Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,606 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

Visit Website

Email:

customerservices@appleyardlondon.com

Write Your review

Tell us how Appleyard London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appleyard London 5 star review on 18th August 2026

406

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Français

Polski

Português

“Hi, I would like to share my disappointment with the tracking service. I paid for this extra service to be sure that both my orders will be delivered on the specific day of Friday May the 13th. One of them was delivered on the requested day but I was unable to track anything because I never received the link to track the order. For the second order, I could not track the order either and the order was delivered on Monday instead of Friday. Vinita”

Helpful Report

Posted 10 years ago

I'm sorry to hear the tracking links were not working. One of our team will be in touch today regarding the late delivery. Thanks.

Posted 10 years ago

“I ordered flowers for my mum's birthday and I ordered the large version which was supposed to have 24 roses. Not only were there not enough roses but they didn't even deliver them to the right address. The lovely person on a completely different road drove over after work to deliver them. Will definitely not be ordering from here again!”

Helpful Report

Posted 10 years ago

I'm sorry to hear that Royal Mail go the wrong address and grateful to your neighbour. One of our team will be in touch regarding the amount of flowers. Many thanks.

Posted 10 years ago

“Flowers were ok but were quick to wilt. Think that will be the last time I use appleyard, sadly.”

Helpful Report

Posted 10 years ago

“Delivery botched flowers not received”

Helpful Report

Posted 10 years ago

“The roses I bought were in bloom the day they arrived, almost a little late but the lillies took a good 5 days to bloom. Whilst this fits with the 7 day guarantee, you get a bunch of flowers that look awful when they arrive and wait for the others to bloom before they die finally. Not a great impression to set.”

Helpful Report

Posted 10 years ago

“Hi, I have used Appleyard flowers a few times in the past. On the last 2 occasions the roses died within 3-4 days. Only 1 rose blossomed. The rest died before they had opened up. I changed water, gave them flower food and cut the stems on 2 occasions. The other flowers stayed alive. I wrote to customer services on Appleyards homepage describing what had happened and that I was unhappy (You get a 7 day guarantee). But Ive still not heard anything back. (This was weeks ago). I will not be ordering flowers from Appleyard flowers in the future.”

Helpful Report

Posted 10 years ago

“Bucket was not delivered on the programmed date, even though it was nice. We had to personally go to the Post Office. They have not offered any refund and/or compensation.”

Helpful Report

Posted 10 years ago

Dear Gerard, Thank you for taking the time to review us. We are sorry to learn of the difficulties you experienced with your delivery. We can see that you have been in touch with our customer support department, and trust that any issues will be resolved to your satisfaction. Kind regards, Team Appleyard London

Posted 10 years ago

“Unfortunately the flowers delivered did not match the description of the images on the website. Very disappointing!”

Helpful Report

Posted 10 years ago

“Flowers were received at the scheduled time (just as well given the massive delivery surcharge) but for such a premium price I was disappointed by both the quality and quantity of the flowers. The roses were already showing their age and past their best, most of the flowers struggled to last more than three days. The size of the bunch was pretty small given the price. Felt like a rip off at the price, will stay with local florists in future as the lack of care was self evident. Never again.”

Helpful Report

Posted 10 years ago

“Small, not impressed for the money!”

Helpful Report

Posted 10 years ago

“Flowers delivered on time in good condition , unfortunately the flowers only lasted 4 days before they started to wilt and die . we would not order again as not impressed at all .”

Helpful Report

Posted 10 years ago

Dear David, Thank you for providing us with your feedback. One of our top goals is for our flowers to remain fresh as long as possible, and we are sorry to learn that on this occasion this did not happen. We hope that the assistance which was provided by our customer support department has been to your satisfaction, and apologise for any disappointment caused. Kind regards, Team Appleyard London

Posted 10 years ago

“I was really disappointed at the quality of the bouquet, most of the flowers were brown and crispy at the edge of the petals, and the colour of the flowers were really drab. Usually we have received lovely displays from you, therefore this was a really disappointing experience.”

Helpful Report

Posted 10 years ago

Dear Felicity, Thank you for taking the time to review us. We are sorry to learn that on this occasion your experience was not up to the high standard you have come to expect from us. Your feedback has been forwarded to our quality control department, and we would like to thank you for helping us avoid similar issues in the future. Kind regards, Team Appleyard London

Posted 10 years ago

“The flowers were well assorted and presented however as with a previous experience here, the stems were cut far too short, hence, losing some of that graciousness which should be expected with long stem roses et al.”

Helpful Report

Posted 10 years ago

“It was excellent that the flowers came next day when ordered after 10pm . However when there was no answer at the door for less than 5 minutes the flowers were thrown at least 10 metres across the garden , over the gate . After which I received a text stating that they were 'PLACED' behind the gate . However the roses still looked very nice but sadly the lilies never opened . Overall I was quite disappoint and felt I didn't get the service I paid for .”

Helpful Report

Posted 10 years ago

Dear Lewis, Thank you for providing us with your feedback. We seek to provide the best possible experience for our customers in every way relating to their order, and dependable and timely delivery of our bouquets is very important to us. We are sorry to learn of your disappointment with this aspect of your order, and would like to offer our apologies for not meeting our high standards on this occasion. Kind Regards, Team Appleyard London

Posted 10 years ago

“When I started ordering from Appleyard, the flowers were fabulous however over the past few months several orders have been quite poor. I have therefore now decided to take my valued custom elsewhere to a company who prefers my several orders each month. When you are purchasing flowers for not only family but clients, you need to ensure that the gift you are giving is as high a quality as you or your company - Appleyard are no longer for filling this. Very disappointed.”

Helpful Report

Posted 10 years ago

Hi Rachel, Thank you for providing us with your valued feedback. We are very sorry to learn that your confidence in our service has been shaken, and assure you that we will do our best to restore your faith in us. Your contact details have been forwarded to our customer support team, and one of our agents will be in touch shortly to discuss the most suitable course of action. In the meantime, please accept our apologies for not meeting our high standards on this occasion. Kind regards, Team Appleyard London.

Posted 10 years ago

“I thought the flowers were very underwhelming for the price paid, the card wasnt with them either I like quality and don't mind paying for nice items but they were very small and not worth the price paid”

Helpful Report

Posted 10 years ago

Hi Emma, Thank you for taking the time to provide us with your valued feedback. As a luxury brand, we aim to provide the highest quality, both in terms of the flowers we receive, and the experience of our customers. We are very sorry to learn that on this occasion your experience was less than satisfactory, and have forwarded this to our customer support team. One of our agents will contact you directly in order to assist you and investigate the issue as quickly as possible. Kind regards, Team Appleyard London

Posted 10 years ago

“ORDER NUMBER: 500056170 This was ordered on 2nd March for Delivery on 5th March I know you aren't interested in comments around delivery, but these flowers arrived 2 days late (on 7th March). Initially, they appeared just as per photo, however, within 1 day the roses had drooped. Not very good value for money.”

Helpful Report

Posted 10 years ago

Hi Emma, Thank you for taking the time to review us. We are very sorry to hear that your order was not delivered when expected. We strive to provide a high quality in both our products and our service. A timely delivery is a key component of this, and we would like to offer our apologies for not being able to achieve our goal on this occasion, and for any disappointment this has caused. One of our customer support agents will be in touch shortly to provide you with assistance in resolving this issue as quickly as possible. Kind regards, Team Appleyard London

Posted 10 years ago

“The flowers were nice, however only half the message was printed on the card which meant the receiver did not know who the flowers were from.”

Helpful Report

Posted 10 years ago

Hi Sophina, Thank you for your valued feedback. Our goal is to provide the best possible experience to our customers in all aspects relating to their order. While the flowers themselves are important, and we pride ourselves on the high quality of our bouquets, the message is often just as crucial to the beautiful gesture the arranging of which our clients entrust upon us. We are sorry to learn that in this case we have not succeeded, and have forwarded the issue to our customer support team. One of our agents will contact you to discuss the possible solutions. Kind regards, Team Appleyard London

Posted 10 years ago

“Product was sent as a gift, but was not as expected. Orchid was the wrong colour (pink instead of white), tiny and sickly looking. Half dead on arrival. Not the gift I wanted to send!”

Helpful Report

Posted 10 years ago

Hi Ami, thank you for taking the time to provide us with your valued feedback. We are very sorry to learn of your disappointment with your Appleyard order. We aim to provide the highest quality of products to match our clients' expectations and standards, but according to your description of the orchid which was delivered, we have not been successful on this occasion. We would like to offer our sincere apologies for any distress or inconvenience this may have caused, and have forwarded the issue to our customer support department. One of our agents will contact you directly to fully investigate the matter and help you decide on the most suitable course of action. Kind regards, Team Appleyard London

Posted 10 years ago

“My delivery arrived a day late . It was at the delivery hub of the courier for a day . Flowers arrived a bit dry and untidy”

Helpful Report

Posted 10 years ago

Dear Nikhil, Thank you for your valued feedback. We are sorry to hear about your disappointment with the delivery of your Appleyard London bouquet. We strive to offer the highest quality of service, and whenever there is an issue with one of our orders, we make sure it is resolved as quickly and efficiently as possible. We have forwarded your comments to our customer services team, who will be getting in touch with you directly to further discuss this. Kind regards, Team Appleyard London

Posted 10 years ago

Appleyard London is rated 4.6 based on 12,606 reviews