Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,908 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,908 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 18th October 2025

399

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Really disappointed once again with flowers bought on line, I have before ordered from Interflora and on two occasions the containers that the flowers were in were damaged. So I thought I would give Appleyard Flowers a try. 1st of all I did not think they were value for money and also before the week was out all the Petals had fallen off the roses, and I had to go out and buy a bouquet from our local supermarket and they are still as good now as when got them. So I will not be ordering any more Flowers on Line. Frances Unsworth Lancaster.”

Helpful Report

Posted 9 years ago

Hi Frances, We are incredibly sorry to learn that you were disappointed with your Appleyard London Bouquet. As a luxury brand, we pride ourselves on providing excellent customer service and strive to deliver quality bouquets. It is evident that we were not successful in fulfilling our aim on this occasion. Please accept our apologies for any inconvenience experienced as a result of this. Kind regards, Appleyard London Team

Posted 9 years ago

“The flowers were already starting to wilt when my mother received them, and obviously didn't last very long at all! Won't be returning to the website to buy flowers in the future, what a shame!”

Helpful Report

Posted 9 years ago

Hi Lauren, We are incredibly sorry to learn that you were disappointed with your Appleyard London Bouquet. As a luxury brand, we pride ourselves on providing excellent customer service and strive to deliver quality bouquets. It is evident that we were not successful in fulfilling our aim on this occasion. Please accept our apologies for any inconvenience experienced as a result of this. Kind regards, Appleyard London Team

Posted 9 years ago

“i had flowers "made bigger" for mothers day, spent over £100 on 3 bouquets and they looked pathetic! nothing like the photos on the internet. died within a week whereas a £10 bunch i got from the local petrol station were still nice 3 weeks later. I wrote an email complaining which i had a response saying they would reply within 24 hours and that was from the day after mothers day, still not heard anything back. Poor flowers, poor customer services! I was really embarrassed as 2 lots of these flowers were for my new mother in law and step mother in law and it was a really awkward thank you from them, because they were so rubbish!”

Helpful Report

Posted 9 years ago

“I requested for my flowers to be delivered by a certain day because a friend was going out of town. These flowers didn't arrive at all and so my friend didn't receive this gift and when I spoke to customer service rep who said they would be re-sent on Tuesday, March 15th and these never arrived either.”

Helpful Report

Posted 9 years ago

“I was recommended Appleyard by a group on Facebook and thought I would give them a go as flowers can be either really good or really bad. Unfortunately on this occasion it was the latter! The bouquet I ordered for my lovely mum looked nothing like the picture.The daises were all dead and the bouquet only lasted two days! She only told me this over the weekend as she hadnt wanted to upset me! The bouquet was not cheap and I have to say I was very disappointed and I wont be using you again. I hate complaining but as this just popped up in my inbox I felt compelled to reply.”

Helpful Report

Posted 9 years ago

“The worst company ever to buy flowers from am waiting for a reply since mothers day nothing. Disgusting”

Helpful Report

Posted 9 years ago

“Overall very disappointed, although the flowers were delivered as arranged the quality was not what I was expecting. The flowers looked tired with some not even opening before dying back. I have used Appleyard before, however, given the amount of money spent on this occasion verses what I received I am unlikely to place any subsequent orders.”

Helpful Report

Posted 9 years ago

“Very disappointed with this product. The roses and carnations were brown around the edges when my mother received the flowers and the lilies took a week to come out. Also, some of the lilies didn't open at all.”

Helpful Report

Posted 9 years ago

“I was disappointed with the quality of the bouquet ordered for a mothers day gift - the roses in particular were particularly brown and aged. I wrote to appleyard regarding this but to date, two weeks later, have still not had a response.”

Helpful Report

Posted 9 years ago

Dear Jennie, We are very sorry to hear that you were not contacted to resolve your issue in time. We strive for a high quality of service, both with our bouquets and with the customer care we provide, and we would like to apologise for not achieving our goal on this occasion. One of our customer service agents will be contacting you shortly to assist you with your issue. Kind regards, Team Appleyard London

Posted 9 years ago

“Flowers turned up dry and looked nothing like what they looked like on the website. I sent an email of complaint and only got an email back 2 weeks later.”

Helpful Report

Posted 9 years ago

“Delivered without personalised message. Promised chocolates as compensation but haven't delivered them. Really disappointed.”

Helpful Report

Posted 9 years ago

“I was so disappointed with both of the two bouquets I ordered. One had roses that went over very quickly and the other one just looked dead on arrival. Very poor indeed and will never use again.”

Helpful Report

Posted 9 years ago

“I ordered flowers for Mother's Day and my mum opened them in front of my I was mortified to see the roses and lilies were so badly bruised and battered they looked half dead the wrapping was scratched and scrunched up and despite sending a complaint to Appleyard via email with photos attached I have had no reply. Extremely disappointing considering the company claims to provide 'luxury' flowers, I would have been better off buying from a super market.”

Helpful Report

Posted 9 years ago

“I was very dissatisfied with the flowers my mother in law received. Mouldy stems and brown petals. What a let down. To top it off I have complained twice and it hasn't even been acknowledged!”

Helpful Report

Posted 9 years ago

“Ordered flowers for Mothers Day. Poor flowers. Arrived having to remove most of the petals. Flowers lasted only a few days.”

Helpful Report

Posted 9 years ago

“Flowers arrived almost dead on Mother's Day! My mum didn't want to complain, but same happened year before! Will definitely not be using again”

Helpful Report

Posted 9 years ago

“The flowers didn't last very long, nowhere near as long as other online flower sellers. One of the heads fell off in the first day and some of the flowers didn't even open.”

Helpful Report

Posted 9 years ago

“Flowers were delivered with some heads missing and were low quality for the money. I wrote to complain and didn't receive a reply.”

Helpful Report

Posted 9 years ago

“Still awaiting a response from my complaint. Flowers arrived, whilst they were reasonably healthy (they lasted 6 days before being put in the compost bin) they were not hand arranged, they were grouped together and looked nothing like the image in the website. They also didn't arrive in the jug that I paid for. I was happy to pay £60+ for a lovely bunch of flowers but what arrived wasn't worth £25. I could've done a better job myself with supermarket flowers. Disgusted that I haven't had a response to my complaint made over w week ago. Disappointed with the product. Wouldn't shop at Appleyard or recommend.”

Helpful Report

Posted 9 years ago

“I recently wrote an e mail regarding my order that I got for my mum for mothers day and never heard anything back. For the price they were they were terrible. Only 5 roses a few lillies and the rest greenery disgraceful. I took a photo of them in case you wanted evidence. Kim”

Helpful Report

Posted 9 years ago

Appleyard London is rated 4.6 based on 11,908 reviews