Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,908 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,908 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 18th October 2025

399

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Unfortunately, these flowers lasted only 3 days before shedding their bloom and colour. My wife was disappointed.”

Helpful Report

Posted 9 years ago

“I ordered flowers for my girlfriends birthday the bouquet cost £49.99. The flowers were dying after 3 days she is now left with 2 stalks of lillies. Would not recommend using apple yard flowers highly overpriced and bouquet half the size expected. Would like someone to contact me Texas some kind of reimbursement. Flowers bought every week from sainsbury last up to 3 weeks not 3 days.”

Helpful Report

Posted 9 years ago

“Dreadful. Roses were dead within 2 days. And green follage was dropping as soon as it arrived. Sent an email explaining all of this and had a reply asking for a photo. I understand you need proof but I am extremely busy and there is a great deal of choice when ordering flowers. There has been no follow up. I won't be using the company again or recommending .”

Helpful Report

Posted 9 years ago

“The white case that I ordered with the bouquet was basically just a white jug (cost me £15). The bouquet was almost half the size of what it looked in the display picture. I'm never ordering from here ever again. And I would really like my £15 to be refunded!”

Helpful Report

Posted 9 years ago

“Flowers ordered on a Tuesday, in time for guaranteed next day delivery, were eventually delivered on the Friday, wilted and sad. The only plus was the Complaints Department dealt very quickly with a refund and a voucher - they have clearly had a lot of practice.”

Helpful Report

Posted 9 years ago

Dear Alexandra, Thank you for taking the time to review us. We are sorry to learn of the disappointing experience you had with the delivery of your item. We do aim for top quality in all aspects of our service, and it would seem on this occasion the delivery of your gift fell short of our high standards. Please accept our apologies for the disappointment this caused. Kind regards, Team Appleyard London

Posted 9 years ago

“Really bad service. Delivery too late. no feed-back on my email also. Next time, other company.”

Helpful Report

Posted 9 years ago

Dear Ad van Hal, Thank you for taking the time to review us. We are very sorry to hear of your disappointment with your original order. We can see that you have been in touch with our customer support staff, and we are certain that the issue you had with the delivery will be resolved to your full satisfaction in a timely manner. Kind regards, Team Appleyard London

Posted 9 years ago

“I wasn't happy at all, the roses weren't fresh last only 2 days.”

Helpful Report

Posted 9 years ago

Dear Max, We are very sorry to hear that your bouquet was not up to our high standards on this occasion. It's very important for us that our flowers remain fresh as long as possible, so that the recipient may fully enjoy them. One of our customer support agents has already tried contacting you to investigate the issue. Thank you for your feedback. Kind regards, Team Appleyard London

Posted 9 years ago

“I ordered the flowers and left instructions for them to be left at the persons door. Instead a missed delivery card was left and the item delivered approx 10 days LATE - arrived mostly dead. Fail. Never to order again.”

Helpful Report

Posted 9 years ago

Dear Bilal, We are sorry to hear about the issue you experienced with your delivery. We can see that you have already been contacted by our customer support team, and trust that the situation has been resolved to your satisfaction. We would like to thank you for taking the time to provide us with feedback, and to assure you that we will be fully investigating this case in order to avoid such unfortunate experiences in the future. Kind regards, Team Appleyard London

Posted 9 years ago

“Sent flowers to a lady at work to congratulate her on her promotion. They never got to her - no idea who they were delivered to. My PA chased, and not much info could be found. Appleyard apologised and said they would re send - with chocolates. Bit worried about the chocolates, this lady at work may think it is a bit over the top. Got a note saying they have been re delivered, haven't heard from the lady - which is odd as I spoke to her about the last lot - all very embarrassing. I am now far too embarrassed to ask her again if she has received them - and I have no confidence they have been delivered to the lady herself - So all in all - wish I had never sent flowers”

Helpful Report

Posted 9 years ago

Dear Brooke, Thank you for taking the time to provide us with feedback. We are sorry to hear of the issues you experienced with the delivery of your order. We can see that one of our agents has been in touch to assist you with confirming the delivery of the second order, and we trust that your recipient was pleased with the replacement bouquet. We hope that you will also be pleased by the outcome of this unfortunate issue, and that we will have the chance to fulfill another order for you in the near future. Kind Regards, Team Appleyard London

Posted 9 years ago

“Paid for extra large, very disappointed with size. Neither Roses nor lilies opened properly. Won't be using again. Not a very nice Mother's Day present.”

Helpful Report

Posted 9 years ago

Dear Simon, Thank you for your feedback. We want to offer our apologies for the issues you experienced with your bouquet, and are glad to know that you were pleased with the steps we took to make this right. We would be more than happy to fulfill another order for you in the future, and trust that you will be satisfied with the results. Kind regards, Team Appleyard London

Posted 9 years ago

“This was not a good experience at all I'm afraid. It is only the second time I have used you. I work for American Express order a lot of flowers on a corporate basis and had ordered some for a colleague who was leaving to go on Maternity Leave. I got an email at 1pm to say the flowers had been delivered. I checked with the mailroom (where flowers are automatically sent), security etc and no flowers had been received. The operator I spoke to asked if I was 'sure' and asked me to check with them again which I found unhelpful. He told me it was showing on your systems as having been delivered and all he could do was raise a request with the Royal Mail which could take up to 2 days to resolve. The flowers did arrive, at 3.30pm, over 2 hours after they had been marked as delivered. I was also not particularly happy with the flowers themselves. I ordered a Vintage Rose and Lily Bouquet - the large size. Although I appreciate the lilies were not open, the bouquet itself had been squeezed into a tall thin box, not at all appropriate for a bouquet, more I would have thought, for a delivery of long-stemmed roses. The bouquet was pulled out with difficulty and some roses got damaged. The Bouquet was squashed, and frankly looked awful. I was so disappointed and very embarrassed when it came to the presentation. I'm sorry this wasn't a better review but it really was a dreadful experience and I am not at all sure I would want to use you again and take the risk.”

Helpful Report

Posted 9 years ago

Dear Vanessa, Thank you for taking the time to provide us with this review. We are very sorry to hear of the complications you experienced with your delivery and your disappointment with your bouquet. Your feedback has already been forwarded to our suppliers and couriers, and the issues you have raised are being investigated. We can confirm that one of our customer support agents has been in touch, and trust that the issue will be resolved quickly and to your satisfaction. In the meantime, please accept our apologies for any disappointment this has caused. Kind regards, Team Appleyard London

Posted 9 years ago

“Not sure how the order selection of 'leave on doorstep' translates to Postman take the flowers back to the sorting office and leave a calling card. The flowers ordered were sympathy flowers for a dear friend who incidentally wasn't in and had to lay her father to rest so between a funeral to arrange and the Easter holidays the flowers were well and truly past it once collected a couple of days later. Thanks Appleyard and your service provider Royal Mail. You'll not see another order from me.”

Helpful Report

Posted 9 years ago

Dear Elaine, Thank you for your review. We are sorry to hear that your bouquet was not delivered according to your delivery instructions. Making sure our clients receive their deliveries in a timely and precise manner is very important to us, and we would like to confirm that we are investigating the reasons for our not succeeding on this occasion. One of our customer support agents will contact you directly to assist you with this issue. Kind regards, Team Appleyard London

Posted 9 years ago

“Absolute rubbish,sent these flowers for my daughter on the birth of our first grandson. Spent £60 on flowers that were not the flowers specified and shown online,cheap alternatives used and they all died within 5days. You would be better off spending half the money and use M+S or similar. Shame on your company !!!!!!!!”

Helpful Report

Posted 9 years ago

Dear Lindsey, Thank you for taking the time to review us. We are sorry to learn of your disappointment with the bouquet you ordered. Providing our customers with the quality and service they expect is our most important goal, and we would like to apologise for not achieving it on this occasion. Please accept our sincere apologies for any inconvenience or distress this has caused. Kind regards, Team Appleyard London

Posted 9 years ago

“The flowers were of a very low standard. I had high hopes, as I had previously been given flowers by Appleyard as a gift and was confident they would be of the same standard when I made the delivery to my sister, who was very ill in hospital. This was't the case. When I visited her in hospital the flowers were already very damaged and not what I had hoped or expected, based on my previous experience. Not impressed and I unfortunately don't think I'll be using Appleyard again. Such a shame.”

Helpful Report

Posted 9 years ago

Dear Katy, Thank you for providing us with your feedback. We pride ourselves on the high quality of our bouquets, and are sorry to learn that on this occasion you were disappointed with the state of the flowers. We would like to apologise for not rising to our standards in this case, and have forwarded your contact details to one of our customer support agents, who will be contacting you shortly to investigate. Kind regards, Team Appleyard London

Posted 9 years ago

“Still waiting for 2 of my replies. Crap service no recommendations for this poor pathetic excuse of a flower company”

Helpful Report

Posted 9 years ago

Dear Panna, Thank you for your feedback, and please accept our sincere apologies for not getting in touch with you sooner. Your contact details have been forwarded to our customer support team, and one of our agents will contact you directly to answer your query as soon as possible. In the meantime, we would once more like to apologise for the delay. Kind regards, Team Appleyard London

Posted 9 years ago

“I sent flowers and champagne to an elderly relative for her birthday. She has not been in touch to say she has received my gift, which was sent two weeks ago. Hence, I have no idea what she thought of your flowers and champagne. The delivery notification to me merely stated that the flowers and champagne had been delivered on the appropriate day "without signature". Under the circumstances, it is not possible for me to write any kind of review.”

Helpful Report

Posted 9 years ago

Hi Timothy, Thank you for taking the time to inform us of your issue and providing us with feedback. One of our customer support agents will be contacting you to investigate the situation and assist you in confirming that your order has been successfully delivered to your recipient. Kind regards, Team Appleyard London

Posted 9 years ago

“I ordered flowers for my mother in law after the death of her mum, I order the chic version costing a little more. When they arrived I received a photo saying thank you. I could believe my eyes there must have been 8 flowers. I complained and to be fair they offered to resend immediately however this was days before the funeral and she wasn't going to home. So I asked for a Saturday delivery, Saturday came and went and I followed the tracking info which stated the Royal Mail received them 6am on Saturday these where not delievered until today around 2pm! Well as you can imagine 2 days in transit and they are wilted and limp! What an absolute rip off!!! Will never use again!”

Helpful Report

Posted 9 years ago

Hi Claire, Thank you for your valued feedback. We are very sorry to hear of your disappointment with your original order and the subsequent replacement bouquet which was delivered. Our goal is to provide a top quality service to our clients to match their expectations, but it's clear we have not been able to achieve it on this occasion. We would like to apologise for the disappointment you have experienced and have forwarded the issue to our customer support team. An agent will be contacting you directly to assist you in deciding your preferred course of action from this point on. Kind regards, Team Appleyard London

Posted 9 years ago

“My flowers never arrived... And when I emailed stating this I got an automatic reply telling me to check the recipient. Which seems extremely obvious and patronising.... Followed by something about Mother's Day, even though that was a month before. I doubt very much I will use this service again... Very disappointing.”

Helpful Report

Posted 9 years ago

Hi Holly, Thank you for taking the time to provide us with your feedback. We are very sorry to learn that your flowers did not arrive on the selected date. We have forwarded this issue to our customer support team, and one of our agents will be in touch shortly. We aim to provide the best possible customer experience, and we apologise for not being able to fulfill that goal on this occasion. Kind regards, Team Appleyard London

Posted 9 years ago

“Ordered flowers for Mother's Day to arrive on a specific day before as Mum was going away, flowers did not turn up. Upon calling customer services the next day I was repeatedly informed the flowers would be delivered that day & if there was no one in a card would be left so redelivery or collection could be arranged. This was despite me repeatedly explaining there would be no one there for 2 weeks. Eventually I was offered a store credit to replace the flowers when my Mother returned. I then ordered the replacement bunch 2 weeks later again to be delivered on a specific day, again they were delivered a day late. Used this company in place of my usual very reliable company on recommendation from a friend. Although the flowers were beautiful & lasted a long time this has turned out to be a decision I deeply regret & I will never use this company again”

Helpful Report

Posted 9 years ago

Dear Nicola, Thank you for your valued feedback. We are very sorry to learn of your disappointment with the service you have received regarding your order. We aim to provide the best possible experience for each of our customers to complement the high quality of our flowers, and it would appear we were not successful on this occasion. We hope that you will accept our sincere apologies for any discomfort you have experienced due to this, and thank you for taking the time to reviews us. Kind Regards, Team Appleyard London

Posted 9 years ago

“Flowers cost £50 and lasted 3 days - I emailed twice requesting a replacement bouquet or refund. No response. Awful customer service. Won't be using again”

Helpful Report

Posted 9 years ago

Hello Francesca, We are very sorry to hear of your disappointment with the bouquet you have ordered. We strive to provide the best possible customer service, and to answer every inquiry from our clients. We have forwarded your contact details to our customer service department, and one of our agents will be in touch with you shortly to resolve this. Please accept our sincerest apologies for the delay. Kind regards, Team Appleyard London

Posted 9 years ago

Appleyard London is rated 4.6 based on 11,908 reviews