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Appleyard London Reviews

4.6 Rating 10,865 Reviews

91 %

of reviewers recommend Appleyard London

Company Reviews

Product Reviews

4.6

Based on 10,865 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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329

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Specifically selected Sunday as the delivery date (for Mother’s Day and we were away thurs-say). Used the function to say the flowers were for ‘Mother’s Day’ They turned up on Thursday. When I finally managed to get hold of someone, they just said “your fault”. They weren’t interested that the calendar function in the website kept defaulting to next day delivery. As a result, flowers were dead. Won’t use Appleyard again”

Posted 5 years ago

Hi Tim, thank you so much for getting in touch with us and allowing us to put things right for you as a valued repeat customer and we look forward to you shopping with us in the future

Posted 5 years ago

“Someone else’s flowers was delivered to my mother on mother’s day and died within a few days.”

Posted 5 years ago

“Poor flowers, poor customer service...plenty of online flower delivery companies so keep away from this one.”

Posted 5 years ago

Hi aLAN, Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 5 years ago

“Please read Facebook reviews. My flowers (and many other people’s) arrived looking nothing like the pictures. Paid extra for a LUX bouquet and received small, limp, half dead arrangement of flowers with a bad smell. Some stems were snapped and could not be used to went straight in the bin before I remembered to take a picture. Complaint service is a joke! Phone number not working and online chat says 30min wait and never refreshes or goes down. The time only ever increases. Terrible service on the back of C grade products. Avoid disappointment and order elsewhere!”

Posted 5 years ago

“Horrible service. My order was delivered to a wrong address and I never received my flowers.”

Posted 5 years ago

“Absolutely disgusted with the flowers my sister and dad received! Still no form of response from Appleyard to my complaint. Will never use them again! This is what my sister should of got to what was actually delivered, they even had the cheek to tell me the bouquet had been upgraded”

Posted 5 years ago

“Wouldn’t even give 1 star DO NOT ORDER Mother’s Day ruined Flowers arrived dead, dropping, and not even what I would call a bunch If I had of got them delivered straight to me I would have bined them and went to Tesco for better value Item charged for and missing from order (vase) No help what so ever from the online chat service I actually cried when I saw my £44.99 flowers that looked like I took them off someone’s grave Save yourself money and face and go anywhere for better quality even a garage”

Posted 5 years ago

“No card with the bouquet and poor quality flowers which didn’t last.”

Posted 5 years ago

“Flowers were half dead on arrival, only lasted a day i actually complained which I never do. Was a surprise for my elderly mum on what would have been her wedding anniversary and my late father's bday.”

Posted 5 years ago

“HORRENDOUS COMPANY POOR QUALITY FLOWERS Forth time ordering and still the same. Won’t be going back now!”

Posted 5 years ago

Hi Sophie, thank you so much for getting back to us and allowing a team leader to put things right for you Look forward to your next purchase Appleyard London Team

Posted 5 years ago

“Package was delivered late and to the neighbor. I was told it had arrived at the property. It took Appleyard over a week to get in contact with me to figure out that it had been delivered to the wrong address. A complete joke of a service.”

Posted 5 years ago

“Very poor product that was not as described and as per the photo in terms of the pot colour and the colour of the blooms and number of blooms. Despite feedback, Appleyard were only willing to provide a £10 credit on the next order which is useless since I won’t use them again. Clarity of description on the website is poor. Not a good first experience. I will go back to my previous supplier.”

Posted 5 years ago

“Ordered for Valentines but delivery did not occur until the evening, website indicated Royal Mail delivery but it was actually Yodel who are useless. Flowers received were not as pictured and I could have had better value and early delivery from the local florist.”

Posted 5 years ago

“Thanks for asking. I wasn't happy at all. This was a flower order for Valentine's Day. The order was dumped on the doormat very late in the day, just before we were going out for dinner. No ringing of the doorbell, no knock on the door, no message to my phone. Very poor service, I won't be using Appleyard again.”

Posted 5 years ago

“Even when i complain, you send me a standard/templated response, then ignore my follow up reply... then have the audacity to ask about the service. If you're not going to follow up on my complaint, i suggest you stop contacting me.”

Posted 5 years ago

“The bouquet did not last the 7 days before collapsing & wilting”

Posted 5 years ago

“get the wrong product on valentine day”

Posted 5 years ago

“The product was terrible. It was small, looked nothing like the photo and died two days after arriving !!”

Posted 5 years ago

“I ordered 2 bouquets this week - The secret garden bouquet did not arrive on Valentines Day which I had ordered it for, and the Honeycomb, which did arrive but contained half the number of stems compared to the description, and was dishevelled. I have heard nothing from customer service and am really disappointed, despite sending emails, ringing and using live chat. Such a shame as used to send such amazing bouquets with this company.”

Posted 5 years ago

“Not my cup of tea, including very rude customer operators. Flowers are nice but you can get them just as nice, even nicer, from places with much better service :)”

Posted 5 years ago

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Appleyard London is rated 4.6 based on 10,865 reviews