Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,603 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,603 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

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“Once again dead rotting roses in bouquet second year on the trot telling son don’t order from this company again. Complained last year and got no reply exceptional customer service NOT.”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear about the roses arriving in such a poor condition again. This isn’t the experience we aim for, and we’ll get this sorted quickly. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos of the bouquet. We’ll arrange a suitable remedy (replacement bouquet or refund) and investigate what happened. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 4 months ago

“Received a Boquete of tulip flowers and a bottle of wine for mothers day from my son, the day I received them I put them into water , The leaves were yellowish the day of receiving them a day before mothers day ,On mothers day (today) they was drooping, they were a gift so unable to tell my son he would be that disappointed like I am, very upsetting thank you for ruining my mothers day.”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear the tulips didn’t arrive in good condition and that this has affected Mother’s Day. This isn’t the experience we aim for. We’ll get this sorted quickly. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and details (including photos if possible). We’ll arrange a suitable remedy (replacement bouquet or refund) and investigate what happened. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 4 months ago

“Failed to deliver order and then was only informed once I contacted them that the arrangement was out of stock and unavailable. This was 2 weeks after the initial order had been placed. Absolutely ridiculous and completely unacceptable. Avoid.”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear your order wasn’t delivered and that you were told it was out of stock only after you reached out. This isn’t the experience we aim for. We’ll get this sorted quickly. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and details (including any confirmation you have). We’ll arrange a full refund or a replacement if possible, and investigate how this happened. Kind regards, Team Appleyard London

Posted 5 months ago

“I ordered 100 daffodils for Mother's Day, delivered on time by Yodel. Unfortunately 22 flowers were damaged and broken and had to be discarded. No photos available as my Mother is 90yrs old and unable to use the photo function on her smart phone.”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear that 22 of the 100 daffodils arrived damaged. This isn’t the experience we aim for. We’ll get this sorted quickly. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and details (including photos of the damaged flowers if possible). We’ll arrange a replacement or a refund as you prefer and investigate how this happened. Kind regards, Team Appleyard London

Posted 5 months ago

“The order I received from my daughter Mrs. , Sarah Mould contained withered and discoloured roses, which was a disappointment and my daughter is not in a position to waste her money. The lilies and greenery were lovely Liz Crabb”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear the roses arrived withered and discoloured. This isn’t the experience we aim for. I’m glad the lilies and greenery were lovely, but we’ll make this right. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details (photos of the flowers if possible). We’ll investigate urgently and arrange a fair resolution. Kind regards, Team Appleyard London

Posted 5 months ago

“Thanks for the prompt service.”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear you’re being spammed with emails. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your email address and any details you have (including how you think you were added). We’ll investigate urgently and take steps to stop the emails and resolve the issue. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 5 months ago

“Very disappointed in this company as a first time buyer I never received my item it was deemed as the delivery driver living it somewhere In the open for anyone to take it. I told them I never received my item and they best response back was sorry you should call your local police.. the way the situation was dealt with was very poor and disappointing”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear your item wasn’t delivered and that you were advised to contact police. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details (delivery address, tracking if available). We’ll investigate urgently and arrange a fair resolution. Kind regards, Team Appleyard London

Posted 5 months ago

“Flowers arrived mouldy, no smell as advertised. No full refund , company make you order with a credit note plus £10 for more dead, mouldy flowers ! Appalling service. This was for my birthday gift, supermarkets sell better products ! Never again after being force to order with no cash refund”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear your flowers arrived mouldy and that you were offered a credit note instead of a full refund. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details (photos of the mouldy flowers if possible). We’ll investigate urgently and arrange a fair resolution. Kind regards, Team Appleyard London

Posted 5 months ago

“Very disappointed with the size and quality of my order for the amount of money Ispent ‼️”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear about the issue with the size and quality of your order. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details (photos if possible). We’ll investigate urgently and arrange a fair resolution. Kind regards, Team Appleyard London

Posted 5 months ago

“Not a happy camper. Birthday flowers for my wife with expected delivery time of 5pm to 7pm is way too late. You should ditch Yodel or I will ditch you.”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry your wife’s birthday flowers were not delivered within the expected window. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details, and we’ll investigate urgently and arrange a fair resolution. Kind regards, Team Appleyard London

Posted 5 months ago

“Our son took out a year's subscription for flowers to be delivered monthly to my wife. While most of the deliveries had been acceptable the latest (and last, 12/12) delivery was extremely poor and contained flowers that were withered or mouldy. We have received substandard deliveries before but have not complained because we did not wish our son to be informed that his generous gesture had been a disappointment. However, this latest and last delivery was so poor that we have decided to complain.”

Helpful Report

Posted 5 months ago

“The flowers arrived jaded and didn’t last 48hrs. Very poor particularly for the prices charged. I sent them to my wife so at least I was able to see them, I wouldn’t have known if I’d sent elsewhere as a gift as a recipient unlikely to say they’re rubbish! Won’t use again.”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry your flowers arrived jaded and didn’t last 48hrs. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos if possible. We’ll investigate urgently and arrange a fair resolution. Kind regards, Team Appleyard London

Posted 5 months ago

“I have tried four times to update my email address and password. I kept getting ‘invalid.’ You need to be more user friendly.”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry you’re having trouble updating your email address and password. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your account details and the steps you’ve tried. We’ll investigate urgently and work to resolve this as quickly as possible. Kind regards, Team Appleyard London

Posted 5 months ago

“On Valentine’s Day, I received two bouquets from Apple yard London. 1 from my partner and 1 from my son. And what a disgrace they both arrived in, first bouquet but nothing like the pictures absolutely awful. What a disappointment for Valentines. Second bouquet was delivered close to 8 o’clock at night must’ve been the last on the truck because it was pretty bashed up when I opened it and both those bouquets look like they had a day or so lift in them. I did request a refund on both of them, but what a disappointing experience! What an awful of money on the ugliest flowers I’ve seen Photo below was pretty in pink more pretty shit and and clearly leftover Christmas accessories was used during the bouquet”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear about the two Valentine’s bouquets arriving in such poor condition and the frustration you’ve faced trying to resolve it. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order numbers, delivery details, and any photos you can share. We’ll review what happened and arrange a fair resolution as quickly as possible. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 5 months ago

“Just terrible – AVOID!!! Ordered flowers for Valentine’s Day, and they were never delivered. Yodel claimed they were left in a “safe place,” which is simply not true, nothing was received. I had get a replacement from another florist. Customer service later emailed asking whether I wanted a store credit or a refund. I clearly requested a refund and then heard nothing back. At this point I’ve had to start a claim with my bank. This level of service is completely unacceptable. Plenty of better florists out there! I will never use Appleyard Flowers again. Be warned.”

Helpful Report

Posted 5 months ago

“Ordered Valentine’s Day flowers and was genuinely shocked by what arrived. The bouquet looked nothing like the photos on the website — the quality and quantity were far below what was advertised, more like discounted petrol station flowers than a premium arrangement. To make matters worse, the flowers started wilting in under 48 hours, which is completely unacceptable given the price. I am requesting a full refund. Store credit (aka ‘happiness guarantee’) is not an acceptable resolution.”

Helpful Report

Posted 6 months ago

“My fiancée bought me flowers from this company as it was recommended by Santander. This is a SCAM. He was so disappointed to give them to me after seeing the photos on the website of the velvet bouquet vs what arrived. They are not even remotely similar. The photo on the website is a clearly an AI photo. Never use this company.”

Helpful Report

Posted 6 months ago

“This company was recommended by my bank Santander. The delivery was not made and it was difficult to follow up either by chat or phone. Their systems don't seem to work at weekends and I had to wait till Monday. Finally I got through on Whatsapp and was told I could either have a replacement at the next delivery with £10 or a full refund. I opted for full refund. I believe the fault was the that of their couriers they used and the tracking system did not work either. I am dissappointed I did not get to see the quality of the flowers. I was disappointed that the order was lost in transit. I hope they will review their delivery status.”

Helpful Report

Posted 6 months ago

Hi Mary, I’m really sorry to hear about the missed delivery and the trouble you’ve had with tracking and follow-up. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details or photos you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 6 months ago

“ordered flowers from Appleyard, despite having a disappointing experience last year when they failed to include a card with a message for my partner. I ordered the flowers for Valentine’s Day a day in advance. When they arrived, it was raining, and the delivery driver they used was extremely unreliable; he left them in an unknown location, and I had to search for them myself. I have attached a picture. Furthermore, the condition of the flowers was horrendous. I contacted them via email to express my dissatisfaction, as this was far below what I expected. Since then, they have ignored my emails, only offering a £10 credit, despite the fact that the flowers were ruined, left outside in the rain, even though I had arranged delivery to my barbershop, which was open until 7 or 8 p.m. I am extremely disappointed and will not be using Appleyard again.”

Helpful Report

Posted 6 months ago

Hi there, I’m really sorry to hear about your disappointing experience with the delivery, the condition of the flowers, and the lack of response to your messages. This isn’t the level of service we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery details, and any photos you can share. We’ll review what happened and arrange a fair resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 5 months ago

“First of the delivery company they use is awful I ordered them to my work (barbershop) on the high street and that was clearly opened we was open till 7/8pm for some reason the driver decided to leave the box outside behind the shops on the high street even tho it was raining, after finding them the quality how the flowers was terrible I brought it up to the company via email and all they did was offer £10 credit to my account and have ignored me since, even had a issue last valentines when they forgot to put the card on for my partner but thought I’d give them another chance will not be using again”

Helpful Report

Posted 6 months ago

Hi there, I’m really sorry to hear about the damaged delivery, poor condition of the flowers, and the lack of response to your emails. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery details, and any photos you can share. We’ll review what happened and arrange a fair resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 5 months ago

Appleyard London is rated 4.6 based on 12,603 reviews