Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,614 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 18th August 2026

406

Anonymous

Anonymous // 01/01/2019

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“ordered flowers from Appleyard, despite having a disappointing experience last year when they failed to include a card with a message for my partner. I ordered the flowers for Valentine’s Day a day in advance. When they arrived, it was raining, and the delivery driver they used was extremely unreliable; he left them in an unknown location, and I had to search for them myself. I have attached a picture. Furthermore, the condition of the flowers was horrendous. I contacted them via email to express my dissatisfaction, as this was far below what I expected. Since then, they have ignored my emails, only offering a £10 credit, despite the fact that the flowers were ruined, left outside in the rain, even though I had arranged delivery to my barbershop, which was open until 7 or 8 p.m. I am extremely disappointed and will not be using Appleyard again.”

Helpful Report

Posted 6 months ago

Hi there, I’m really sorry to hear about your disappointing experience with the delivery, the condition of the flowers, and the lack of response to your messages. This isn’t the level of service we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery details, and any photos you can share. We’ll review what happened and arrange a fair resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 6 months ago

“First of the delivery company they use is awful I ordered them to my work (barbershop) on the high street and that was clearly opened we was open till 7/8pm for some reason the driver decided to leave the box outside behind the shops on the high street even tho it was raining, after finding them the quality how the flowers was terrible I brought it up to the company via email and all they did was offer £10 credit to my account and have ignored me since, even had a issue last valentines when they forgot to put the card on for my partner but thought I’d give them another chance will not be using again”

Helpful Report

Posted 6 months ago

Hi there, I’m really sorry to hear about the damaged delivery, poor condition of the flowers, and the lack of response to your emails. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery details, and any photos you can share. We’ll review what happened and arrange a fair resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 6 months ago

“I had the worst experience ever in my life. I ordered flowers for valentine's day but they even not delivered my order. I would not recommend this company to anyone. Worst ever company in the world.”

Helpful Report

Posted 6 months ago

“I ordered flowers to be delivered to my wife on Valentines day. It is now the day after Valentines day and they have not arrived. Though I received an email from Appleyards at 20.03 last night (14th) saying ' Your order should now be with the recipient' the Yodel app was saying (and is still saying) 'With Sender'. There appears to be no way of contacting Appleyards by phone. So I have not been able to resolve this. It is appalling service and I am quite upset and distressed”

Helpful Report

Posted 6 months ago

“Valentine’s Day order with considerable supplement for delivery. Was due on tracking to be delivered by 9pm. Hive van with flowers seen going back to depot on tracking about 7, about 30 stops before my delivery. Customer service meant to be open to 8 but only got one message between the three channels for contacting them with no concrete help. Still no response Sunday morning. Will never use again”

Helpful Report

Posted 6 months ago

“Flowers ordered 10 days ago for Valentine’s Day and at 6pm there is no sign of them. Terrible.”

Helpful Report

Posted 6 months ago

Hi, I’m really sorry to hear your flowers didn’t arrive as expected. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 6 months ago

“Dead after one day”

Helpful Report

Posted 6 months ago

Hi there, I’m really sorry to hear the product didn’t last and caused disappointment. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details or photos you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 6 months ago

“Ordered a velvet bouquet for my wife on valentines day, the picture looked great so i placed the order. What came was nothing like what was received, it looks like i bought a £2 bunch from a garage on a Sunday, infact they would be better. They are half dead and not the red velvet flowers as shown it is basically fraud. I contacted customer complaints and they stated "Having reviewed them, the flowers appear to be in acceptable condition, though they do look slightly thirsty" so they do nothing, and continue to tell me how to cut the stems down which i already had done.”

Helpful Report

Posted 6 months ago

Hi there, I’m really sorry to hear about the mismatch with the bouquet and the disappointing response from our team. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details or photos you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 6 months ago

“1) ordered 50 red roses for Valentines Day in Jan. 2) notified they’re arriving following day 3) contact Appleyard immediately, arrange to redeliver on Livechat. Confirmed, ok 4) following day, 50 red roses arrived, vday surprise ruined a month prior 5) goodwill gesture 100 roses, no additional cost 6) changed address via email, confirmed by agent 7) agent updates just part of the address and not the postcode 8) day before vday, Yodel try and deliver to an address not expecting any delivery, I’m away. Notified delivery received, wild goose chase knocking on doors, occupant refused delivery, no contact from Yodel 9) now 100 red roses down, refunded initial £60 but then had to spend £120 to buy some elsewhere, no where near as many as 100. 10) goodwill gesture offered is store credit OR a free bouquet of flowers, for a store I honestly despise and can’t trust to get a single thing right. Imagine the stress of this 4:30pm Friday evening before valentines - SHAMBOLIC! It’s been that bad and the customer service is so poor that I’ll be pursuing this with Ombudsman. DO NOT USE IF IMPORTANT EVENT / TIMING. DO NOT USE IF YOU CARE ABOUT WHO YOU ARE GIFTING TO.”

Helpful Report

Posted 6 months ago

Hi Mark, I’m really sorry for the chaotic experience and the constant issues with delivery and timing. This isn’t the service we aim to provide. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details or photos you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 6 months ago

“Thought I’d try Appleyard as website looked promising. Flowers described on website as ‘luxury bouquet of the finest red roses’. All the blooms are smaller than you’d get in your local supermarket for less than half the price, two of the roses measure same size as a two pence coin. Definitely not large headed. Zero quality control. Zero value for money. They couldn’t look more different to the nice glossed photo on the website. Very disappointing and will not be using this website ever again. Absolute joke”

Helpful Report

Posted 6 months ago

Hi there, I’m really sorry to hear the bouquet didn’t meet expectations and that you felt the quality wasn’t up to standard. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details or photos you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 6 months ago

“When your expectations aren’t a reality”

Helpful Report

Posted 6 months ago

Hi Lee, I’m really sorry to hear your expectations weren’t met. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos or details you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 6 months ago

“Hi team, I would like to cancel my order. The flowers were supposed to arrive today as indicated in my request. The recipient's birthday is today and she was at home. Very unfortunate that my surprise was ruined because of lack of service and not being able to make a simple delivery. Unfortunately the "happiness was not guaranteed" this time. :) Anyway, please refund my money and good luck with your business.”

Helpful Report

Posted 6 months ago

Hi there, I’m really sorry to hear your bouquet didn’t arrive as expected and caused such disappointment. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos or details you can share. We’ll review what happened and arrange a suitable refund or alternative resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 6 months ago

“My flowers came today and it’s looking dead crusty dusty old and a lot of broken bits I was supposed to do a photo shoot with these flowers and they just look horrible. And it’s not the delivery person’s fault because these followers were already dead when it was packaged it was already black. Old crusty very dry. Everything just horrible.”

Helpful Report

Posted 6 months ago

Hi Thabita, I’m really sorry to hear your flowers arrived looking so damaged and not suitable for your photo shoot. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos or details you can share, and we’ll review what happened and arrange a suitable resolution. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 6 months ago

“My friend ordered a yellow potted rose and taupe pot for my birthday. It arrived late in the day, the pot was broken and the ‘plant’ was 4 stalks stuck in compost. Some of the buds and foliage dropped off immediately and 2 days later the plant was completely dead! The replacement will arrive 11 days after the original order was due. Very disappointing. When I found out where on their site to complain they replied within several hours but the outcome in not really satisfactory. Don’t think I will be tempted to use this company. The sender also complained but still hasn’t had a reply several days later ☹️”

Helpful Report

Posted 6 months ago

Hi there, I’m really sorry to hear your friend’s birthday gift arrived late, with a broken pot and a plant that didn’t survive. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, details, and any photos you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 6 months ago

“Very disappointed with my experience. I received a rose plant which died within 10 days of delivery. I contacted customer service promptly and provided photos of the plant I was sent. Despite this, I was told the images were of a different rose and that nothing could be done because I didn’t provide a plant passport (something that was never mentioned at the time of my original complaint and was only requested after a delayed response). By then, the plant was already dead and disposed of due to its poor condition. I find it unreasonable to expect customers to keep a dead plant indefinitely or to know in advance what documentation might later be requested. The lack of accountability and dismissive response has left me very dissatisfied. I won’t be ordering again.”

Helpful Report

Posted 7 months ago

Hi there, I’m really sorry to hear about your rose plant dying so soon and the subsequent handling of your complaint. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos or details you can share, and we’ll review what happened and arrange a suitable resolution. Thank you for letting us know. We appreciate the chance to sort this out. Warm regards, Team Appleyard London

Posted 7 months ago

“Received my flowers and chocolates Christmas Eve. A lovely gesture from my daughter but the flowers were already dying before I even took them out of the box! Very disappointing! I had to go my local florist to replace the roses, daisy’s and lily’s so my daughter didn’t know that she had wasted her hard earned money! The chocolates were delicious but … I tried to upload photo but it wouldn’t take it.”

Helpful Report

Posted 7 months ago

Hi there, I’m really sorry to hear the flowers arrived in poor condition and that this caused disappointment for you and your daughter. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos or details you can share, and we’ll review what happened and arrange a suitable resolution. Thank you for letting us know. We appreciate the chance to sort this out. Warm regards, Team Appleyard London

Posted 7 months ago

“Not great quality-Pretty disappointed. Bought for my anniversary on 23rd December and by 25th they were Dead :( they also came different to the original photo”

Helpful Report

Posted 7 months ago

Hi Nad, I’m really sorry to hear the arrangement didn’t meet expectations and died so quickly, and that the product differed from the photo. That isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos or details you can share, and we’ll review what happened and arrange a suitable resolution. Thank you for letting us know. We appreciate the chance to sort this out. Warm regards, Team Appleyard London

Posted 7 months ago

“Very meagre arrangement for the price and not lasting very long”

Helpful Report

Posted 7 months ago

Hi, I’m really sorry to hear the arrangement felt meagre for the price and didn’t last as long as you’d expect. That isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos or details you can share, and we’ll review what happened and arrange a suitable resolution. Thank you for letting us know. We appreciate the chance to make this right. Warm regards, Team Appleyard London

Posted 7 months ago

“Flowers were limp and never bloomed , I ordered them as a thank you and it was an embarrassment .”

Helpful Report

Posted 8 months ago

Hi, I’m really sorry to hear that the flowers were limp and didn’t bloom, and that this has been embarrassing for you. That isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and photos if you have them, and we’ll review what happened and arrange a suitable resolution. Thank you for letting us know. We appreciate the chance to make this right. Warm regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 8 months ago

“This is not a review of their products which have always been lovely. But I will no longer be using this site as it is ridiculously hard to log in. I forgot my password and asked it to send me a reset to my email but despite four attempts it wouldn't accept my new password. I have now given up and wont be using them again”

Helpful Report

Posted 8 months ago

Hi Trish, I’m really sorry to hear you’ve had such trouble with logging in and password resets. That sounds frustrating, and I understand why you’d be hesitant to use the site again. Please know we’re here to help. If you can’t reset your password after multiple attempts, please contact our customer services team at customerservices@appleyardlondon.com with your account email and any error messages you’re seeing, and we’ll assist you promptly. Thank you for letting us know. We appreciate the opportunity to make this right. Warm regards, Team Appleyard London Kind regards, Team Appleyard London

Posted 8 months ago

Appleyard London is rated 4.6 based on 12,614 reviews