Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,374 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Terrible experience over the last few months. Ordered a bunch of flowers for Valentine’s Day which were not cheap and they came wilting. They apologised and sent me credit for this issue and I then went to use the credit on another bunch for my wife’s birthday. These flowers didn’t even turn up, got a message from the delivery company saying they were out for delivery in the morning and then within an hour this changed to order unsuccessful and made it seem that they couldn’t deliver as it was my fault, which was not the case as I had checked on the cameras and they later confirmed that the flowers didn’t even make it on the can for delivery. Spoke to the delivery company and they fobbed me off and told me they are trying to rectify the issue and made it seem like the were doing everything they could, all for them to cancel the complete delivery soon after. Have not heard from the delivery company or Appleyard on this matter. I’m someone who spends a lot on flowers every year for occasions and I have to say there are definitely better companies out there, that deliver on time and have better quality flowers. Please consider before making any orders with themselves as this is what these review are for, hope this helps.”

Helpful Report

Posted 1 week ago

Hi Nav, I’m really sorry to hear about the ongoing delivery issues and the impact this has had. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery dates, and any relevant details or photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and review the credit situation to ensure it’s resolved fairly. Kind regards, Team Appleyard London

Posted 2 days ago

“Incredible service and beautiful flowers. I had a minor issue and Appleyard resolved it immediately with no hassle. Excellent excellent service.”

Helpful Report

Posted 1 week ago

“Ordered using a credit for previous poor quality flowers sent to a friend. To be safe was being delivered to my address so could check ok first. Yodel have not delivered and despite emailing and trying to contact Appleyard have only had an automated response. Have now claimed another credit which is getting bigger each time they have to credit me for poor quality or non delivery. I will soon have a massive credit but won't ever get to use it because nothing will ever get delivered. Replacement flowers have arrived.”

Helpful Report

Posted 1 week ago

Hi there, I’m really sorry to hear about the delivery issues and the impact this has had on your gifts and credits. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery dates, and any relevant details or photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and review the credit situation to ensure it’s resolved fairly. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 2 days ago

“I ordered flowers and champagne to be delivered on Saturday 28th March at a cost of £114.97 which included £5.99 shipping charge. The flowers did not arrive with my sister until Monday 30th when she noticed the roses were wilting and the bouquet had a foliage decay smell. I understand that this is probably a courier issue but this is an expensive purchase to be less than satisfactory. It’s also disappointing that a gift for a 30th wedding anniversary was such a let down”

Helpful Report

Posted 1 week ago

Hi Vicki, I’m really sorry to hear about the wilted roses and the foliage smell. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery dates, and any photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and investigate the issue. Kind regards, Team Appleyard London

Posted 2 days ago

“very nice flowers that lasted a long time, it would be bettter if there were more actual colorful flowers rather than the greenery flowers”

Helpful Report

Posted 1 week ago

“Very nice flowers for my wife”

Helpful Report

Posted 1 week ago

“Like the factvthat flowers are ethically sourced. There was a good variety of choices and size. The bouquet was as expected and delivered on time. I received notifications every step of the way.”

Helpful Report

Posted 1 week ago

“Top-notch service and price perfectly in line with the quality.”

Helpful Report

Posted 1 week ago

“Very good quick delivery lovely flowers”

Helpful Report

Posted 1 week ago

“An excellent experience from gift selection, prompt tracked and carefully handled delivery, a beautiful flowers and expert after care guidance to maximise the bouquet.”

Helpful Report

Posted 1 week ago

“If I could give zero stars I would. Once more now making it 3 consecutive late order arrivals missing special individual occasions despite all orders giving plenty of notice. £10 credit on each past failure but still real ineptness. I don’t normally post reviews but my personal experience means I will no longer use this company nor recommend. Martin R 30/3/26”

Helpful Report

Posted 1 week ago

Hi Martin, I’m really sorry to hear about the repeated late deliveries and missed occasions. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery dates, and any notes on the occasions. We’ll arrange a suitable remedy (replacement or full refund) and investigate the issue. Kind regards, Team Appleyard London

Posted 2 days ago

“Beautiful flowers every time and delivered on due dates.”

Helpful Report

Posted 1 week ago

“Flowers were delivered on time, to two different addresses, however the roses were almost dead in one bunch and a couple of flowers were broken on the other. It definitely would have been cheaper to get them at a florist but the ease of delivery and ordering was good.. the vase was really pretty and was delivered ok.”

Helpful Report

Posted 1 week ago

“Great website, easy to use. Chosen gift arrived bang on time and gorgeous. Thank you!”

Helpful Report

Posted 1 week ago

“600619355 I ordered the flowers in good faith. Not only did they not bloom but I had to buy the flowers from elsewhere for the party . I didn’t get a refund but a store credit . Why would I want a store credit. It’s like me buying vouchers for the future . And what makes them feel I will risk another purchase ever again given they take your money and cannot deliver and give store credit if they can’t fulfill . Surely it should be a full refund into my account for a purchase that was not fulfilled. And there are no contact numbers or email to directly get in touch . This is so unprofessional and the last time I’m using this service”

Helpful Report

Posted 2 weeks ago

“The service was very good. Contact was really helpful. The roses are beautiful which I bought for my relatives 60th wedding anniversary. Plenty of information on delivery time, and pictures of delivery. Excellent job.”

Helpful Report

Posted 2 weeks ago

“Flowers were lovely and well packaged, shame the delivery driver didn't ring the bell or knock on the door to say they'd arrived!”

Helpful Report

Posted 2 weeks ago

“It was wonderful”

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Posted 2 weeks ago

“So upset, my children surprised me with a bouquet of Red roses for Mother’s Day but to my surprise there’s discolouration & the roses were drying up the next day despite following all the instructions to treat it & put it in a vase. My children’s money wasted for a discoloured Red roses”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear the bouquet didn’t last as expected. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and investigate the issue. Kind regards, Team Appleyard London

Posted 2 weeks ago

“Super quick delivery, very nicely presented. I recommend!”

Helpful Report

Posted 2 weeks ago

Appleyard London is rated 4.6 based on 12,374 reviews