Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,669 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,669 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 18th September 2026

406

Anonymous

Anonymous // 01/01/2019

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“Beautiful flowers and efficient service !”

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Posted 1 year ago

“First time I have purchased from this site and I would definitely purchase again, flowers arrived in excellent condition and well packaged”

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Posted 1 year ago

“The flowers turned up two days late having sat with the courier during that time. They were wilted on arrival and didn't fit in the vase we ordered. Contact from customer service is slow. We were offered replacement flowers but since then we've had no response from the custom service team.”

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Posted 1 year ago

Hi, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your flowers arrived late and in less than perfect condition. This is not the experience we aim to provide our customers, and I understand how disappointing this must have been for you. I also apologize for the slow response from our customer service team. We strive to address all inquiries promptly, and your feedback will help us improve in this area. If you are still interested in receiving a replacement or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to resolve this matter to your satisfaction. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“Always reliable when sending for birthdays”

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Posted 1 year ago

“Flowers received have always been absolutely lovely. Have bought here quite a few times now and would definitely buy again.”

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Posted 1 year ago

“Lovely flowers and avios points”

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Posted 1 year ago

“Flowers arrived on time in good condition”

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Posted 1 year ago

“Quality flowers and excellent customer swrvice.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Flowers not delivered No response from customer service despite several emails. Terrible experience. 0/10.”

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Posted 1 year ago

We're sorry to hear about your experience. This is not the standard we strive for, and we sincerely appreciate your feedback. A member of our team will be reaching out to you directly to discuss this further and ensure we make things right.

Posted 1 year ago

“My experience was very good”

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Posted 1 year ago

“Lovely flowers delivered to my sister in time for her birthday.”

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Posted 1 year ago

“Beautiful fresh flowers were delivered on the specified date. Much appreciated”

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Posted 1 year ago

“I had an issue and they dealt with it speedily and professionally so will 100% feel confident to use them again. Thank you. PS also took out the annual subscription as that is really worthwhile”

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Posted 1 year ago

“Very professional”

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Posted 1 year ago

“I sent flowers to a friend so did not see them.”

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Posted 1 year ago

“Ordered a £118 bouquet of flowers. What arrived was nothing better than what you would expect from a petrol station. I have had no reply from Appleyard. I was so embarrassed when I turned up to the persons house who I sent the flowers too. The bouquet looks nothing like the flowers I ordered and paid for. Buyers of flowers be warned !”

Helpful Report

Posted 1 year ago

Hi Gavin, Thank you for bringing your experience to our attention. I’m truly sorry to hear that the bouquet you received did not meet your expectations and that you felt embarrassed during your visit. We aim to deliver beautiful arrangements that reflect our high standards, and it’s disappointing to know we fell short this time. I understand how important it is to feel confident in your purchase, and I regret that we haven’t been able to respond to your concerns promptly. Your feedback is invaluable, and we will be looking into this matter to ensure improvement in our service. If you would like to discuss this further, please reach out directly. We truly value your input and hope to have the opportunity to make this right. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“A recurring flower order for a friend's birthday did not show up this past Friday. I contacted the delivery service Yodel and Appleyard London asking for an update. Two days have passed and I have not had response from either company. This was after a poor deliver service for the recurring flower order the month before where they delivered the flowers after 22:00 and left them on the front walkway where someone could have come along and taken the delivery. The only way to contact the company is via email or chat and chat is not available on the weekends. Please proceed cautiously when order from this company.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for sharing your concerns with us, and I'm truly sorry to hear about the issues you've encountered with your recent order. It’s disheartening to learn that your flowers did not arrive as expected and that you faced challenges in reaching out to us for assistance. We appreciate your feedback regarding the delivery service, and we understand how crucial it is to have reliable communication and timely deliveries. Your experience is important to us, and we will take your comments into consideration as we continuously work to improve our services. If you’d like to discuss this further or if there’s anything we can do to assist you, please don’t hesitate to reach out directly. We value your input and hope to have the opportunity to make things right. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“Was worried about flowers being delivered in a box, but they arrived fresh and healthy, not wilted at all.”

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Posted 1 year ago

“Bouquet received as ordered.”

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Posted 1 year ago

Appleyard London is rated 4.6 based on 12,669 reviews