Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,703 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,703 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Without exception the absolute worst courier company in the UK. Any potential customers should never use their so called services. Some inept incompetent employee somehow affixed another address label with my address on to a consignment which was nothing to do with me and to make matters worse this package they delivered was badly damaged. My correct consignment ended up at the o there end of the UK and it was only MY OWN DETECTIVE efforts that appeared to find my parcel. APC of Darlington refused to deal with me or give me any competent information as to this utter mess. This has cost me over two days loss of earnings trying to trace and receive my parcel as well as potential costs of over £2000 due to delays and cancellations that would have had to be initiated due the their incompetence. If anyone has any problems please go on the APC resolver web site immediately, they were the only ones to give sensible answers. APC should be put out of business and don’t even deserve one star rating. Keep well away from these idiots!!!”

Helpful Report

Hello Brian, We are very sorry to hear of the poor standard of service you have received - rest assured this is not the standard of service we expect. Please may you contact our team on Customer.Relations@apc-overnight.com to confirm your consignment number and postcode we can then further investigate. Kind regards Leanne customer.relations@apc-overnight.com

“A self-signing package left by my front door. Told by the manager it was signed for by a Mr Smith two doors up. There is no Mr Smith two doors up. Someone is telling porkies. I expect the sender will not be using them again. I certainly will not. 0003973”

Helpful Report

Hello, please accept our apologies for the poor service you have received. We will investigate this matter further via our Head Office and respond to you direct. Thank you Leanne customer.relations@apc-overnight.com

“Hahaha, never got the parcel or the card!! Terrible company really!! The delivery courier is probably gost from another world because nobody seen him here even though he said he left the card here ;))”

Helpful Report

Hello Mario, We are very sorry to hear of the standard of service you have received. Unfortunately, no consignment number was supplied in your review to contact you and discuss this further. In order that we can investigate further, would you please contact our team on Customer.Relations@apc-overnight.com to confirm your consignment number and postcode we can then further investigate. Thank you Leanne customer.relations@apc-overnight.com

“ABSOLUTELY THE WORST COURIER I HAVE EVER USED! I refuse to buy from manufacturers/suppliers/stores that use this courier. If you wish to never receive your parcel, nor ever get through to the customer service team, then this is the right place, but good luck to you! They do not respect their customer's time and money At ALL!! If you advertise "overnight" I expect it to receive it the next day!”

Helpful Report

Hello Sylvia, We are very sorry to hear this. Unfortunately, no consignment number was supplied in your review to contact you and discuss this further. In order that we can investigate further, would you please contact our team on Customer.Relations@apc-overnight.com to confirm your consignment number and postcode. Thank you Leanne customer.relations@apc-overnight.com

“Due to receive an important parcel before 9am on 2 separate occasions, both times well over 3 hours late. Utterly appalling service.”

Helpful Report

Hello Michael, We are very sorry to hear of the lateness of your parcels. This is not the standard of service we wish to provide a customer. Unfortunately, no consignment number was supplied in your review to contact you and discuss this further. In order that we can investigate further, would you please contact our team on Customer.Relations@apc-overnight.com to confirm your consignment number and postcode. Thank you Leanne customer.relations@apc-overnight.com

“Took the day off work, losing a days wage as this package was important. Checking the tracker often, finally checking it at 3pm and it stated closed/carded at 2:50pm, yet no one even knocked. Phoned up as it was only 10 mins ago he aparently came and was told i had to rebook for another day so now i am going to have to miss work tomorrow which is more money, not to mention my boss is getting angry at me for it. At this rate id be better off doing the 2 hour round trip to pick it up myself. First experience with APC and I will never buy from a seller that uses them again. I certainly hope it comes tomorrow as i cant even pay extra for saturday delivery, it has to be from the senders end... which is crazy.”

Helpful Report

Hello Ciaran, We are very sorry to hear of the poor standard of service you have received - rest assured this is not the standard of service we expect. Please may you contact our team on Customer.Relations@apc-overnight.com to confirm your consignment number and postcode we can then further investigate. Kind regards Leanne customer.relations@apc-overnight.com

“If I could give a zero rating I would. Waited all day for a parcel lost on a days work. To b told driver can't find address. When they have delivered twice before. After reading the reviews my partner went to the depot to collect because they said they would put on delivery for another day! Well if the same driver can find the address. Seriously I'm 2 minutes up the road from depot. Get some decent drivers who enjoy there job not lazy ones who can't be bothered. I order from one company alot who use this delivery company and will not b happy if this happens again as its not my job to come to you to collect parcels.”

Helpful Report

Hello Karen, We are very sorry to hear of the poor standard of service you have received - rest assured this is not the standard of service we expect. Please may you contact our team on Customer.Relations@apc-overnight.com to confirm your consignment number and postcode we can then further investigate. Kind regards Leanne customer.relations@apc-overnight.com

“No reply texts to say will be delivered. No delivery. Tracking says I was out and 'carded' I was in and no card. Customer services are difficult to raise by phone and the phone number in their email is for same day when you need overnight apparently. Whilst trying organise another delivery the package arrived and driver said that he had a car accident so the whole 'carded' story was a sham”

Helpful Report

I am sorry to hear of the poor standard of service you have received - rest assured this is not the standard of service we expect. Please may you contact our team on Customer.Relations@apc-overnight.com to confirm your consignment number and postcode we can then further investigate. Kind regards Leanne

“If you never want to receive a parcel or documents send it APC guaranteed to get lost ,be given to a wrong person or simply gets destroyed”

Helpful Report

Hello we are very sorry to hear this would you please contact our team at customer.relations@apc-overnight.com. Thank you Leanne customer.relations@apc-overnight.com

“Waited all day for them to collect a parcel, no-one turned up, impossible to contact anyone for an explanation”

Helpful Report

Hello Jon, we are very sorry to hear you have have not had your item collected and you are having difficulty in contacting someone to discuss this further. If you would contact our team at customer.relations@apc-overnight.com with your delivery details we can further investigate thank you Leanne customer.relations@apc-overnight.com

“Sent two texts saying my parcel would be delivered at a specific time. I waited around both days and didn’t receive the order. When I contacted the retail company they sent me a signature from APC saying I had signed for the item and the picture was proof. The signature was not mine and I wasn’t even at home. I think the driver has fraudulently signed and then dumped the parcel. Very annoyed and the 1.1 star rating is further proof that this company cannot be trusted.”

Helpful Report

Good morning Please contact the team via Customer.Relations@apc-overnight.com if we can be of assistance to you at all. Kind regards Leanne

“I ordered a freezer from Amazon last week, and the delivery service, APC, made a delivery attempt on Friday, when I was at work. I called them promptly, and was told that I had to call back Monday morning, to set up a delivery time. So I called Monday morning as instructed. The girl with whom I spoke told me that she couldn't reach the delivery person, and therefore to call again after and hour. I did, and she told me the same thing; to try after another hour. I called a third time, and she said that my freezer would be delivered by 4pm. After 4:00, no delivery. Nothing. Nada. I called again, and this time she told me she would call and let me know what is going on. Her colleague called and told me that "Maybe the delivery guy left with a neighbour" . Completely absurd! I explained to him that I don't even know my neighbours, let alone know what they look like! He then asked me if the card that APC left has any indications on it. I told him that the only things written on it were the date, my name, my address, and a rubber stamp of APC's address. He then told me that he spoke to the delivery guy and they COULD NOT FIND my order! This is completely unacceptable. He then said he would call me this morning, which he didn't. I then proceeded to call, and the same girl answered with whom I spoke numerous times. She then spoke as if I were calling her for the first time! She said that maybe the delivery guy left it with a neighbour! I told her that I don't even KNOW my neighbours, and that I gave NO permission in the instructions to leave it with any neighbours. She then put me on hold and told me afterwards that it would be delivered "today". There is SO MUCH INCONSISTENCY going on with APC and what they are telling me, that I feel as though they are not telling me with truth about my order. Please let me know what can be done about all this ridiculous mess right now, as I am getting fed up with the runaround, and the missing shipment.”

Helpful Report

Hello Moona we are very sorry to hear you are experiencing difficulties receiving your item, please accept our apologies for any inconvenience this may be causing, We will investigate via our Head Office team for an update for you. Leanne customer.relations@apc-overnight.com

Hello Moona, we have investigated this matter further. We are very sorry for the service you have received it is not the normal service we wish to provide a customer. The sender will be sending a replacement to you shortly. Again please accept our apologies Leanne customer.relations@apc-overnight.com

“Up to now two failed deliveries, yesterday and today. The driver seemed to log off the tracking system at 4pm yesterday and today he was stuck at delivery No.76 for over an hour before closing the tracker again just after 4pm (I was No. 83) so he never even made it to my town. I guess he went home after delivery No.76. No use ringing the depot because they told me driver tried to deliver, I wasn't in and a card was left which is an outright lie - I was in tracking the route every 20 minutes and he never made it to my town. Appalling company which I had been selected by my ebay seller. After 5 attempted deliveries I will be charged £14 for the return to seller. If I could give zero stars I would.”

Helpful Report

Hello Aries we are very sorry you have experienced difficulties, would you please contact our team at customer.relations@apc-overnight.com with further information to your delivery. thank you Leanne

“Scam company. Avoid”

Helpful Report

Good morning Please contact the team via Customer.Relations@apc-overnight.com if we can be of assistance to you at all. Kind regards Emily

“I'm another 0 stars. Do not use this company. I'd expect they will make it onto BBC Watchdog or similar soon.”

Helpful Report

Good morning I am sorry to hear you have had a poor experience with APC Overnight. Please contact the team via Customer.Relations@apc-overnight.com if we can be of assistance to you at all. Kind regards Emily

“They deserve not even one star. The customer services lady I spoke to was very very rude that she even put the phone down on me. Very unprofessional am so so disappointed”

Helpful Report

Good afternoon I am sorry hear of the poor standard of service you have received - rest assured this is not the standard of service we expect. Please may you contact our team on Customer.Relations@apc-overnight.com to confirm your consignment number and postcode so we may bring this to the attention of the relevant manager? Kind regards Emily

“Flowers delivered about 15:30 despite us having been given a morning delivery slot. Several calls to courier who basically lied about where the driver was and when we should expect delivery. The van driver was very nice otherwise it would have been 2 stars.”

Helpful Report

Good afternoon Carol I am sorry to hear of the delay you have experienced with your delivery and I appreciate your frustrations. I sincerely apologise for the inconvenience this has caused you. Please may you contact us at Customer.Relations@apc-overnight.com confirming your consignment number and full delivery address so we may look into this for you? Kind regards Jenny

“I wish I could give them 0 star! Rude customer service.. the agent sounded like he just broke up and taking his frustration out on customers! Appalling behaviour..”

Helpful Report

Good morning I am very sorry to hear of the poor standard of customer service you have experienced and I would like to assure you that this is not the standard of service we would expect. For us to investigate this further, please may you contact the team on Customer.Relations@apc-overnight.com confirming your consignment number and postcode? On behalf of APC Overnight, please accept our sincere apologies and thank you for bringing this matter to our attention. Kind regards Emily

“Had a picture sent from my workplace to home which was well wrapped and secured with fragile all over it only for it to turn up with the frame damaged. The driver took photos but when i sought compensation i was fobbed off with a story that it came through another courier to APC and that i should seek compensation from them. APC should not have taken a parcel that was clearly damaged if this was the case so i don't believe them and i am sure neither would the other courier. Just apologies but no action to compensate for the careless handling.”

Helpful Report

Good morning Sally I am very sorry to hear of the condition of which your parcel was delivered in and I apologise for the inconvenience this has caused you. We would kindly advise you to contact the sender of the goods to inform them of the damage to your consignment so they can discuss this further with you. On behalf of APC Overnight, please accept our sincere apologies and thank you for bringing this matter to our attention. Kind regards Emily

“UNBELIEVABLY INCOMPETENT Its actually rare that an item is delivered. The number of breakages is staggering. on one MASSIVELY important collection”

Helpful Report

Good morning William I am very sorry to hear that you have experienced issues using our service. Please may you contact the team on Customer.Relations@apc-overnight.com so we may discuss your review further with you? Kind regards Emily

Apc Overnight is rated 1.4 based on 1,703 reviews