Name: Apc Overnight
Rating: 1.37

“Lose parcels, return them to sender after 1 day of being held, damage goods, the worst courier company I have ever dealt with by far. They never take any responsibility for anything they do wrong”

Helpful Report

Good morning I am very sorry to hear you are not happy with the service you have received. We would like to discuss your review further with you - please may you contact Customer.Relations@apc-overnight.com so we may assist you? Kind regards Emily

“I would advise any vendor who is contemplating using APC for deliveries to avoid them at all costs. From a customer perspective, the tracking system is non-existent. Re-booking delivery is an exercise in futility. It would seem that the use of third party couriers makes the tracking system redundant. Contacting the local depot to rearrange delivery seems to be a complete waste of time and effort. The phone at the local courier just rings with no attempt at reply. Funny, I never get this trouble from DPD, DHL Hermes, Yodel or the Royal Mail. Frankly, I'm surprised that APC are still operating.”

Helpful Report

Good morning We are sorry to hear of the issues you have experienced. For us to investigate this further, please may you contact Customer.Relations@apc-overnight.com so we can assist you. Kind regards Emily

“Redelivery arranged twice, neither occasion did they turn up. Currently waiting for the 3rd time even though it is not scheduled for today they have text me saying it's coming. They have lied about calling me back about these problems. Worst delivery company I've come across - never heard of them before now and will hopefully never again.”

Helpful Report

Good Morning, I am sorry to hear that you have experienced issues with your delivery. Please can you contact Customer.Relations@apc-overnight.com and we can look into this further for you. Thank you Bhav

“Boxes go missing and not notified by apc so first you hear is from customer. Customer service is horrific.”

Helpful Report

Hi Graham I am sorry to hear of the poor level of service you have received and would like to investigate this further. Please may you contact our Customer Relations team on Customer.Relations@apc-overnight.com and we shall assist you. Kind regards Emily

“I wouldn’t even give this company a star if their was an option. The communication and organisation is disgusting I ordered an item back in December which was delivered by APC, I missed the first delivery so I rearranged to have it delivered again. However the delivery person hadn’t delivered my item, after several phone calls trying to trace my item I was told it had been signed at my address. The time of the delivery and the signature that was apparently taken doesn’t even match mine or my mums signature and we hadn’t been in all day due to work! Every time I spoke to someone to try and help me I was constantly going through the same procedure but nothing was done!!! It was clear it hadn’t been noted on the system. I Had Been transfered through to several different numbers to then discover it was the wrong company they had put me in touch with and I was then told to contact the actual seller of whom I brought the item off. This had taken me a month to get to the bottom of, at this point it was too late to claim a refund or resend the parcel to my address. I am absolutely disgusted in the way this company have dealt with my situation, it’s clear you are unable to function as a team or even deliver customer satisfaction! It’s disgraceful”

Helpful Report

Hello we are sorry to hear of your experience on this occasion and the service was not had you expected, we expect customers to receive a professional service and apologise for any inconvenience this may have caused. thank you Leanne customer.relations@apc-overnight.com

“Published 2 days ago Yet again APC claim to have attempted … Yet again APC claim to have attempted delivery,& to have left a card as the main gates were locked. This is a private house not a factory! No gates the driver obviously has never seen the premises. This is ,again ,a complete tissue of lies. We work at home, we have an alert dog and our workroom overlooks front drive. No driver called. The delivering Depot in Crawley is unobtainable by phone; I waited almost 25 mins until I was cut off without a reply; though they did tell me every 15 seconds how important my call was This is not the first time. Previous deliveries have literally been thrown out the van & left in the drive in the rain. We have watched the driver do this. 10 sec delivery!! I have complained to the company who use them. I have tried to speak to head office but they hide ; no phone number only easily ignored emails DO NOT USE APC”

Helpful Report

“i phoned their depot at birtley to ask where my parcel was a young chap called Michael was no help he told me I should have stayed in if I knew there was aparcel being delivered his words we are not here to run around after every one we have lives aswell you are all p,,,,,, takers blaming us when the customers are at fault I would like to meet this cheeky chap and give a talking too apparently this is the way they are trained I have put leaflets in my local community centre telling people not to use this courier muppets”

Helpful Report

Hello we are very sorry to hear of this incident and for the poor service you have received. We would like to further investigate this serious incident from from our Head Office, would you please contact our team at customer.relations@apc-overnight.com thank you Leanne

“Was told the parcel was out for delivery, waited in all day. Checked tracking through the day, then late in the day checked again. The status had changed to closed/ carded, I wasted a whole day waiting. Don’t know when the item is being delivered. Would not trust this company with my parcels, would recommend companies to use other courier companies!!”

Helpful Report

Hello we are sorry to hear of your experience please accept our apologies. We would like to further investigate via our Head Office if you would provide further details to your delivery including full delivery address and a 7 digit consignment number if you have one. thank you Leanne customer.relations@apc-overnight.com

“Courier shoved card through door without knocking or ringing bell (alert dog in hallway, bell is a fire alarm bell). Hull depot manager uncaring & rude, when complained about service asked "Do you want your parcel?" as a threat. Complaint raised with Area Manager & with sender (recommended they look for another courier service). An entire day's work lost, was planning to fit item in parcel tomorrow - will now have to rearrange that aswell. If you value your customers use another courier company: It's that simple.”

Helpful Report

Hello we are sorry to hear of your experience please accept our apologies. We would like to further investigate via our Head Office if you would provide further details to your delivery including full delivery address and a 7 digit consignment number if you have one. thank you Leanne customer.relations@apc-overnight.com

“Apc is there anything you can do to help?! You have a parcel containing high value parts that i should have recived yesterday (as a re sheduled delivery) I really needed the parts for the weekend. I cant get my car back on the road without them and i wont be able to get back to work next week unless i fix it this weekend. You had this whole week just to simply get a box to me. Now i could be facing dicaplinary action because of you! Consignment 0003115 Contact me at lawrence-powell@hotmail.co.uk”

Helpful Report

“Late delivery”

Helpful Report

Hello we are sorry to hear of your experience please accept our apologies. We would like to further investigate via our Head Office if you would provide further details to your delivery including full delivery address and a 7 digit consignment number if you have one. thank you Leanne customer.relations@apc-overnight.com

“Delivery was made on time. But to an address 2 streets and almost half a mile away. If that wasn't bad enough the driver knew he'd left it at the wrong address.”

Helpful Report

Hello we are sorry to hear of your experience, our team at Head Office would like to further investigate if you would please provide further details to your delivery including full delivery address and a 7 digit consignment number. our team can be contacted at customer.relations@apc-overnight.com thank you Leanne customer.relations@apc-overnight.com

“Smoked salmon despatched from Scotland on 21st Dec - next day delivery - arrived on 27th Dec. Clearly marked PERISHABLE. Totally ruined and late for Christmas. USELESS!”

Helpful Report

Hello we are sorry to hear you did not receive your item in time for Christmas, please accept our apologies for any inconvenience this may have caused and the service was not as expected on this occasion Leanne customer.relations@apc-overnight.com

“No attempt to deliver on the day but was strung along by customer services claiming that the driver would make every attempt to get to me by around 7:30pm. Problem was, this was a lie because the item had not even left the depot. I wasted time and money, burning electricity to keep a light on for a non-attending courier. It is now out for delivery today but no idea when it's likely to turn up, so no idea if I can even go out at all. It's the lying that's the worst and being treated as if I am stupid.”

Helpful Report

Hello, we apologise for the service you received and any delays you had experienced whilst awaiting for your item. We understand the item was delivered on the 23rd December Leanne customer.relations@apc-overnight.com

“The overnight delivery was not completed by the delivery deadline. It was not delivered that day at all. A promised call back from the depot was not made. Calls to the depot join a queue but I was then twice cut off after spending 20 & 28 minutes respectively. The following day - not having been advised of a delivery, and having advised the depot in person that I would be out in the morning they attempted delivery, yes, in the morning. Apparently my fault for not being in! A second visit to the depot produced an assurance of an afternoon delivery which has still not arrived. Please do not use this company if I have bought from you. The reception area was full of others complaining of late & missing deliveries.”

Helpful Report

Hello we are sorry to hear of your experience, our team at Head Office would like to further investigate if you would please provide further details to your delivery including full delivery address and a 7 digit consignment number. our team can be contacted at customer.relations@apc-overnight.com thank you Leanne customer.relations@apc-overnight.com

“Very unprofessional and incredibly liar delivery drivers.”

Helpful Report

Hello we are sorry to hear of your experience please accept our apologies. We would like to further investigate via our Head Office if you would provide further details to your delivery including full delivery address and a 7 digit consignment number if you have one. thank you Leanne customer.relations@apc-overnight.com

“They didn't deliver on the day promised and have been impossible to contact by 'phone - all I get is banal music and a message that says 'your call is in a queue, please wait'. Well I waited for a total of over two hours spread across numerous tries and no-one did answer.”

Helpful Report

Hello we are sorry to hear of your experience Our team at Head Office would like to further investigate if you would provide further details to your delivery including full delivery address and a 7 digit consignment number if you have one. thank you Leanne customer.relations@apc-overnight.com

“Here's a genius idea at your Birtley branch, honestly it's pure genius. You drive round and round and eventually find the office, there's a sign on the office door that tells you to get back in your car and 'follow the white line' so you follow said line and you end up driving amongst an array of forklifts and wagons (very dangerous) only to be told 'you don't wanna park there, it's dangerous, go to bay 22'...how about on the sign that the genius created they tell you to go to bay 22?! Just a suggestion...”

Helpful Report

Hello we are sorry to hear of your experience please accept our apologies. We would like to further investigate via our Head Office if you would provide further details to your delivery including full delivery address and a 7 digit consignment number if you have one. thank you Leanne customer.relations@apc-overnight.com

“terrible, been at home for all day just to get my parcel as it was an important one, after waiting whole day went aut at 7pm and know what, courier left we missed you leaflet on the ground in front of my door, what a wanker, didn't knock or anything”

Helpful Report

Hello Edgars we apologise for any inconvenience, we are sorry you advise the driver did not make you aware of his presence whilst attempting the delivery of your item on this occasion. We have reminded the depot, drivers should make themselves known to the resident without becoming a nuisance. The delivery of the item will be reattempted tomorrow. Should you require further assistance our team can be contacted at customer.relations@apc-overnight.com thank you Leanne customer.relations@apc-overnight.com

“Next day delivery is a bit of a joke. It should have arrived on Friday, but nothing. The online tracking just confirmed it was out to be delivered. Nothing came on Saturday and still no update on the tracking. On the Monday I spent two hours on hold to both the local branch and head office. Finally got through to someone at head office who said They'd get someone to email me an update. Nothing materialised. Eventually I got hold of someone on facebook who told me it was out for delivery, but again no update on the tracking. It did turn up, the driver just said my surname, then walked off, no signature asked for no apology, just gone. So, here's yet another one star review. They seem to be collecting them.”

Helpful Report

Hello Chris we are sorry to hear of the delays you have experienced on this occasion. We apologise for any inconvenience this may have caused. Leanne customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews