Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.37

1.4 Rating 1,635 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,635 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

Write Your review

Tell us how Apc Overnight made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service.”

Helpful Report

Hello Kurt we are very sorry to hear this, in order that we can assist would you please provide a full delivery address to our team at customer.relations@apc-overnight.com thank you [leanne]

“Horrible experience! My package didn't get delivered because they claimed there was no "mail slot" even though I have no trouble receiving mail anytime...I also work from home and never received a single door ring any of the three "attempted" times. I had to get delivery re-attempts three times following and had to keep calling in to get it re-scheduled. When I did, they acted nonchalant as if it was no bother and took no blame for the issue. The third time, I asked to speak to the manager Charlotte, who then tried to place blame on me as if it were my fault! Had to end up cancelling the order with my bank. Despicable customer service!”

Helpful Report

Hello Adrian, we are very sorry to read of your experience. We would like to investigate via our Head Office if you would please contact our team at customer.relations@apc-overnight.com we can then further investigate thank you Leanne customer.relations@apc-overnight.com

“No emails,no text,no any contacts.I still waiting for next day delivery.then I contact local deport rude man said that no one was at home...no any carts...terrible service.”

Helpful Report

We are very sorry to hear you are experiencing issues with your delivery , in order that we can assist would you please provide a full delivery address to customer.relations@apc-overnight.com thank you [leanne]

“So now I have received an email stating that my package was delivered on 19.03.2018 - a whole 5 days late...and what’s worse is that I was in literally all day and no package was delivered. I have also emailed the company to complain 5 days ago and still have received no response. Disgraceful company.”

Helpful Report

Hello Cat in order that we can assist we have requested further information from you in a previous review. thank you Leanne customer.relations@apc-overnight.com

“Did not receive parcel, attempted to contact APC multiple times via phone and was disconnected after twenty minutes every time. Raised a complaint via email over 5 days ago and still have not received a response. Luckily the dispatchers of my item were very understanding and have sent me another free of charge via a different courier, they also stated they had had problems with this courier before.”

Helpful Report

Hello Cat, we apologise for the service you have received, we would like to further investigate this via our Head Office. In order that we can would you please contact our team at customer.relations@apc-overnight.com with your delivery address please. thank you Leanne customer.relations@apc-overnight.com

“Expected delivery today. Website status is that a card has been left. There is no card here, nobody is answering the phone at the depot. I work from home and have never been for then 10 yards from my front door all day. Clearly no delivery attempt has been made.”

Helpful Report

Hello Grant We are very sorry to hear you are experiencing issues with your delivery , in order that we can assist would you please provide a full delivery address to customer.relations@apc-overnight.com thank you [leanne]

“Why do you keep emailing useless update that never be real? "Tracking number: 0000137 is due to be delivered by APC Overnight on: 12/03/2018 estimated between 08:00 and 12:00."”

Helpful Report

Hello Kurnia we are sorry you have received updates on your delivery that are not correct , in order that we can assist would you please provide a full delivery address to customer.relations@apc-overnight.com thank you [leanne]

“Card put through my door despite having a note on my door saying where to leave my item. The designated place is 200 yards away up the road but the driver would not deliver it there. Thus i ened up having to drive about 12 miles in each direction to collect causing me to have to cancel work in order to get there before the depot closed. Pointless paying for delivery from my supplier. I cannot sit at home waiting for a delivery when i do not know a day or time. My neighbours work which is why i had a redelivery address on my door. It is literally 200 yards up the road and does not close during the day. Not happy”

Helpful Report

Hello we are sorry to read you are experiencing difficulties. We would like to investigate via our Head Office if you would please contact our team at customer.relations@apc-overnight.com we can then further investigate thank you Leanne customer.relations@apc-overnight.com

“Absolutely the worst delivery company I have ever seen. No updates as to where the driver is. Was meant to arrive yesterday, the electronic gate to my estate rang at 7pm so I buzzed the driver in and waited on my doorstep. Nobody came. It was as though they just turned around and vanished. Called the company up twice today: at 10:30am, where they said he'd come again by 2pm. Didn't, of course. I called again at 2:30pm and explained everything, and the girl in the call centre tried to make out I was lying that the driver hadn't tried to come into the property. What would I have to gain by lying! Currently the van is apparently in "snail mode", which is their technical term for driving 20 mph, and they just say "today." Never mind that people have to wait and are too scared to go outside in case the driver decides to go off again! The worst.”

Helpful Report

Hello Alina we are sorry to read you have received no updates on your delivery. We would like to investigate via our Head Office if you would please contact our team at customer.relations@apc-overnight.com we can then further investigate thank you Leanne customer.relations@apc-overnight.com

“If could give less I would. Horrendous service & never to your door, always need to chase consistently!!!! Pathetic & no idea why people would use them as expensive.”

Helpful Report

Hello we are sorry to hear of your experience. We would like to investigate via our Head Office if you would please contact our team at customer.relations@apc-overnight.com we can then further investigate thank you Leanne customer.relations@apc-overnight.com

“Received card today 6th March with Glasgow phone number which I called only to be told that APC was closed due to adverse weather as of 5th March, the day before I received the card. Called the 0800 number and spoke to a member of APC staff who sounded disappointed to hear that I'd like it delivered, I get the strong impression that I was expected to travel 6.6miles to the depot for the parcel. I was told that the next time that the parcel will be "out for delivery" is Friday the 9th of March. I have asked for the courier to leave the parcel with a neighbour. I'm unimpressed so far and will update this on Friday evening. In the meantime, when I can confirm which business has sent the parcel I will inform them of my experience with APC Glasgow and they can decide if they want to continue using them or not.”

Helpful Report

Hello thank you for your review we are sorry to hear you are disappointed with the service you have received. We would like to investigate via our Head Office if you would please contact our team at customer.relations@apc-overnight.com we can then further investigate thank you Leanne customer.relations@apc-overnight.com

“I was expecting a timed delivery of refrigerated medicine, I received no advanced notification of a time slot. I had to drop my wife at work (10 minutes away) and on the way back the delivery driver phoned asking why no one was at home. I returned home to find an APC van blocking my driveway in an area which has permit only parking on the road. I had to park without permit to speak to the driver who had already unloaded the delivery on to the driveway. The delivery was of medicine which states 'must be refrigerated immediately upon receipt'. I therefore did this. In the space of 2 minutes I returned to my car to find a parking warden. I rang the depot to register my complaint and their response was 'you took it upon yourself to park there'. Needless to say I am very unhappy with this thoughtless service; the driver knew I was returning home having phoned me, he could have parked outside my property comfortably without blocking my driveway and when I spoke to the depot there was no acknowledgement that their driver's actions contributed to this situation in anyway. The only reason I am not giving APC 1 star is that I did receive my delivery.”

Helpful Report

Hello we are sorry to hear of this incident Matthew and apologise for any inconvenience this may have caused you. We will contact the local depot to remind the drivers to be mindful of where they are parking. Please accept our apologies Leanne customer.relations@apc-overnight.com

“still waiting for my delivery due 27th feb now 2rd march & still not arrived even though have delivery companys have delivered to me without any problems”

Helpful Report

Hello Patrick, we apologise for the delay you have experienced in receiving your delivery - weather conditions had disrupted our service on a national level and deliveries are experiencing 48 hour delays. If you would like to contact our team at customer.relations@apc-overnight.com with further delivery details we can further assist, thank you [leanne]

“I cannot fault APC Overnight, and I'm really surprised never to have seen a 5-star before mine. Despite the severe weather conditions on 28 February / 1 March, and amber snow warnings affecting part of the route, APC Overnight delivered two items of special diet dog food all the way from Diss in Norfolk to my home in West Sussex in just 17 hours when we starting to run short. We didn't expect such a high quality service and I'm happy to be the first to give them that 5-star rating. And rightly so!!!”

Helpful Report

Hello Barry thank you very much for taking the time to provide a 5 star rating on your delivery experience. Due to adverse weather conditions across several areas of the UK and red weather warnings being issued, unfortunately it will have an affect on deliveries. We are however pleased to hear you have received your consignment. We will make sure the relevant person is aware of your feedback All the best Leanne customer.relations@apc-overnight.com

“Rubbish!!! don't plan on getting your parcel any time soon from these cowboys, worst courier I've ever had deilings with there bad for your business avoid if you want to keep your customers”

Helpful Report

Hello we are sorry to hear this. If you would please contact our team at customer.relations@apc-overnight.com with your delivery details we can further assist thank you Leanne customer.relations@apc-overnight.com

“Why there is no zero star? Driver left parcel with neighbour, no calling card, how the fuk i will know where it is?! Avoid avoid avoid”

Helpful Report

Hello we are sorry to hear you have not been left a calling card to advise where your item has been left. If you would please contact our team at customer.relations@apc-overnight.com with your delivery details we can further investigate thank you Leanne customer.relations@apc-overnight.com

“Waited in all day for an important parcel. Checked with the depot who confirmed it was out for delivery and on request the driver was sent my phone number to contact me if there was a problem as there's a number of houses under my postcode. No delivery as the driver had logged he couldn't find my address. That's my custom and that of my suppliers gone.”

Helpful Report

Hello, we are very sorry to hear of your experience, in order that we can further investigate and assist you would you please contact our Head Office team at customer.relations@apc-overnight.com thank you [leanne]

Hello we are sorry to hear of your experience please accept our apologies. We would like to further investigate via our Head Office if you would provide further details to your delivery including full delivery address and a 7 digit consignment number if you have one. thank you Leanne customer.relations@apc-overnight.com

“Poor experience. We buy so so many things online from Ebay, Amazon an elsewhere and hardly ever have any issues. But this was something else! -Expected day of delivery I left a signed note in porch "leave in porch but if you MUST get a signature then go next door to number..." 'Came home to a card saying not allowed to leave in porch or leave with neighbour! -I asked for delivery 2 days later. On that day I received a text and email both saying delivery between 11.20-13.20. I left a card in the porch saying I was IN and to ring bell/knock hard. I stayed in with no music or TV on and was in front room overlooking road. At 10.50 I receive an email telling me of a "failed delivery attempt"!! No one had called, no card, nothing! -Straight away I ring APC, their systems are down can I phone back 20 minutes later!? -I ring another number from their failed delivery email and the woman (Amy) was very bubbly and helpful but said I'd come through to the wrong distribution centre (I'd rung the number and pressed the menu options as instructed by them!!). -Amy couldn't contact the distribution centre there and then as there was a 10 minute call waiting time! -She did ring me back a little later and said she didn't know why I'd just received the failed delivery email as the package was on the van to be delivered that morning! -It was finally delivered later in the day. I'm just glad to get it! Their collection depot is about 7 miles from me and it would have been a huge inconvenience going to collect it, not to mention a waste of petrol. Why so difficult?! To be fair Amy was good and helpful but the APC systems and organisation? So bad that I'm afraid I'll be put off ordering anything of value in the future from a company that use APC as their courier.”

Helpful Report

Hello Martin thank you for your review we are sorry to hear of your poor experiences. We would like to investigate via our Head Office if you would please contact our team at customer.relations@apc-overnight.com we can then further investigate thank you Leanne customer.relations@apc-overnight.com

“Very poor service in deed. They wont give you a time or prior notice. They are supposed to attempt twice but on one attempt left me a card to say I should 'collect from Depot'! a 50 mile round trip. When you call the number on the card there is only a voice mail and when you leave details of when to re deliver they don't turn up and don't return your call- I had take the day off! They will only deliver Monday to Friday during the hours many people are working...! Shocking and does not met the needs of the customer at all.”

Helpful Report

Good morning We are sorry to hear of the service you have received and would like to investigate this further. Please may you contact Customer.Relations@apc-overnight.com and the team will be able to assist you. Kind regards Emily

“Waited in for two days . Don't even think theh knocked at the door just posted that silly we missed you card. Hopefully they deliver my parcel tomorrow . Would not recommend this company at all .”

Helpful Report

Hi Ken We are sorry to hear of the issues you have experienced. Please contact Customer.Relations@apc-overnight.com and a member of the team will be happy to assist you. Kind regards Emily

Apc Overnight is rated 1.4 based on 1,635 reviews