Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.37

1.4 Rating 1,635 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,635 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carded on Monday. I do 24hr shifts and rebooked on tues online for redelivery on thurs Waited in all day today and rang at 5pm sent back to sender Has happened before__ there is a reason they are cheap Only one delivery shot (not 2 like everyone else) only store for 2 days as no warehouses Redilevery website different to return so no idea was happening”

Helpful Report

Hello we are sorry you have not received our usual customer experience on this occasion, an investigation will be carried out via our Head Office to establish what has happened. We are sorry for any inconvenience this may have caused Leanne customer.relations@apc-overnight.com

“I am utterly disgusted in the service I have received from APC in Durham (Simpsons). I ordered a parcel on the 31st Oct. On the 4th of Nov, 3days after I should have received this, I rang them and they claimed a driver had been on 1st Nov but nobody was home and a calling card had been left. I was 100% Home and furthermore, absolutely no calling card had been left. The lady I spoke had an appealing attitude, even abruptly cutting me short mid-sentence. They then said it would be delivered the next day (today). I was meant to be at uni, however, I urgently needed the parcel so I rang my tutor and took the day off. After waiting in all day, frightened to even go to the toilet, nothing arrived. At 4pm I rang them and they again claimed a driver had been, nobody was home so they left a card. I can say, hand on heart, that nobody even crossed my driveway today, let alone, knocked on my door and surprise surprise, no calling card either. The gentleman I spoke to today kept saying, no disrespect but ........ However, he could not have been more disrespectful if he tried. Apparently it is now going to be delivered tomorrow but I am not holding my breath. I have bought items weekly/fortnightly off this particular seller for years and he has only just changed his courier to APC. I have since told him I am now moving my business elsewhere as I refuse to have anything to do with APC in future.”

Helpful Report

Hello we are very sorry to hear of this incident and apologise for the poor service we would very much like to investigate this further. For our team to investigate would you please supply a 7 digit number and delivery address to our team customer.relations@apc-overnight.com thank you Leanne customer.relations@apc-overnight.com

“The worst delivery company! No option of delivery to neighbours or safe place! Can collect from 'local' depot thou...30miles from home...”

Helpful Report

“This is the second time I've had a consignment of wine go missing - from two different suppliers - both sent via APC.”

Helpful Report

Hello we are sorry to hear you have experienced issues with your delivery. We would like to further investigate via our Head Office, would you please forward a 7 digit consignment number and full delivery address to customer.relations@apc-overnight.com thank you Leanne customer.relations@apc-overnight.com

“This is the second time I have been carded after waiting in all day for a delivery that has not been attempted I will be checking which courier any trader I purchase off in future if it is this one I will look elsewhere”

Helpful Report

“Don't Use this Company! APC failed to deliver to me then refused to credit me when I had to pay for re-delivery. I wasted considerable time waiting and chasing. They take no responsibility for failed delivery. - the driver and/or depot and/or HQ lied about the posting of calling cards (there were none) - internal communications within APC were not acted on. When it finally did arrive, it came in an old unmarked white van - very unprofessional. Before I posted this I contacted Leanne in Customer relations, hoping that she could resolve the issue. Whilst she was responsive and apologetic, she was unable to authorise a credit via the supplier who were told that they had to pay again. I will now avoid using suppliers that use APC.”

Helpful Report

“Trio Logistics is part of the APC Overnight group. Trio Logistics says on it’s website that it’s “a Local, family-run business meaning you get that personal touch”. Yeah right.....! I had a package delivered on 4th April 2017 by Trio, their driver demolished a small drystone wall at the entrance and two posts put there to protect it. I emailed them immediately but it took until 28th April for Darren Graham (owner) to get someone to inspect the damage and 15th May to get a response to my email. More chasing with no response so I escalated it to APC in June who provided contact details for their insurance company. More chasing in July and August and an acceptance of liability from the insurance company. More chasing and an email from Darren Graham in September that Trio refuted the damage and needed video evidence...... 5 months after the event. Apart from the £250 to repair the wall, Trio has wasted 10 hours of my time following this up. Go with DHL, UPS, Fedex/TNT if you want a decent reliable service and the customer service to back it up.”

Helpful Report

“I have held for 40 minutes now and been passed from pillar to post. Never experienced worse customer service in life. Very frustrating and time wasting and made to feel like your complete inconvenience questioning why the parcel has not yet arrived. Our delivery has been out twice and both occasions states calling card left, but nothing was actually left, then you are made to feel like a nuisance to ring up and ask where it is. Absolute nightmare, would never use again.”

Helpful Report

“Won't leave a parcel even with a signed instruction to do so”

Helpful Report

“Crap. I will honestly boycott any retailer who uses this courier. COmpletely inflexible, they only want to deliver on their terms and you MUST be in, even if they don't turn up when they say your only option is to arrange another day. Will not allow you to leave with a neighbour or in a safe place - which usually means they aren't fussy who they employ as drivers (risk of theft). As a recipient you have to put up with the vendor's choice of courier, so the only power we have it to NOT BUY FROM ANYONE WHO USES THESE GUYS.”

Helpful Report

“Sat in all day waiting for my delivery checked tracker in the afternoon it said no one answered the intercom so driver took it back, I don't have an intercom ? Whose house did he go to? Idiots”

Helpful Report

“Very poor service and customer care on telephone needs training and I wouldn't recommend this company”

Helpful Report

“I called APC the day before the delivery was due to say that I would not be at home, I would be at work and I could collect it form their depot. They agreed. The next day I called the depot to check it was there and the member of staff said "yes come and get it". I turned up at the depot- waited for 10 minutes while they looked for it - then they came back and said - "its gone out in the van". I got home and there was no card left. I called the depot two days later and asked where is my parcel. They said "its at the depot and it has been scanned". I went to the depot- waited for 10 minutes. Bloke came back - "its gone out in the van". Absolute muppet show.”

Helpful Report

“Terrible service, terrible communications, no customer care, they should be shut down, booked a delivery (online) for next day 0900 security, using the online booking the drop down accepted the time of delivery and then with out telling us it was amended too 16.00, great when your sending (live fish) GREAT CUSTOMER CARE, BUNCH OF IDIOTS, this is not the first time live fish have either been killed and boxes crushed TERRIBLE, TERRIBLE SERVICE”

Helpful Report

“Instructions given were that I would be here to take delivery at my front door but as no one had called by mid-day I phoned the company from whom I had purchased the goods. They checked on tracking and advised me the goods had been delivered 45 minutes earlier. Not so. No knock on the door, no goods left outside. After contacting the head office and then the local depot I was advised the goods had been delivered at the claimed time. The driver had a photograph of the goods left on the front doorstep "as per instructions". (fiction) It turned out the package had been left on my neighbours front doorstep in bright, hot sunshine. Really good for the fish inside ?????????. Absolutely terrible service.”

Helpful Report

“Poor service every time,Never even managed to get anything delivered from them just a card and told i can collect from 40 miles away,At their depot”

Helpful Report

“Terrible company To Use Loses parcels, Late Delivery (Overnight = 2 / 3 Day) , Tracking Abysmal. Unless you have to use them because you have perishable items I would suggest you use someone else”

Helpful Report

“It took four full days of waiting in, chasing, hassle, engaged lines, broken promises etc to finally get a "next day delivery" parcel at 6pm on the fourth day. I now tell my suppliers I will only order on the basis that APC are not the couriers.”

Helpful Report

“""To paraphrase the Heineken advert" Probably the worst courier in the world" Despite leaving my phone number on the door and again on the paperwork accompanying the item the driver chose to leave a ticket as he said it was quicker to write a ticket than ring.Having to do two runs to the same address is saving time? On speaking to the depot, I was advised it would go out next day instead but to ring to check the enext morning. A cynic would say they are a busy company, I rang every 15 mins throughout the day until 8 pm and got engaged tone, same from the head office. Sounds like taking the phone of the hook to avoid customers. Finally delivered 2 days later.As a buyer for goods we dont get to choose which company is used to deliver our goods but this company stinks for customer service from the drivers, to the depot and on up to head office.”

Helpful Report

“This is my first use of this company and it will be my LAST, the seller i ordered from used them in good faith for them to deliver my parcel and here is where my experience turns from great to absolutely DISGUSTED, they have the nerve to lie thinking itll be fine i cant be bothered to deliver here so ill just say i attempted delivery and customer service will stick up for me. Well for this lazy delivery driver i have CCTV on my house so have evidence that no one came near my house that day im absolutely Fuming that he has lied as he was too lazy to delivery. I will now check when i buy items if they use APC i will then take my money elsewhere and not use any person or company who uses this shambles of a company. I will also be posting this review at anychance possible i have and everyone i speak to i will inform them never to use apc! This delivery driver should be SACKED!!!!!”

Helpful Report

Apc Overnight is rated 1.4 based on 1,635 reviews