Name: Apc Overnight
Rating: 1.38

“Was due for delivery fri, watched the delivery number go down 33..34.. then my turn the van clearly starts driving away from the area. The delivery time gets pushed back. Then the delivery time gets pushed back again. I rang the delivery office, to be told there was a problem with that van and another van would be completing the packages tonight. It would be late though. So I stayed in waiting... nothing. The tracker follows the van to one spot and then stops. Got an email saturday to say out for delivery again. Watched the van on the tracker go from the delivery centre drive straight passed my address to the same place it stopped last night and not moved all day. Despite still saying its out for delivery and my time just gets pushed back. Guessing it's the drivers house. Terrible company.”

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“Gave a time. Didn’t come. No online tracking that works. No one answer the phone. Worst service ever”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Appalling. The product sat with APC for over a week with no comms with the supplier or me- the client. Chased up by supplier - admitted damaged packaging and promised next day delivery - failed again, twice, finally delivered with packaging so damaged it was barely still on the product, again no comms from them to me re delivery. No apology no explanation.I'd give zero stars if possible. Avoid them like the plague whether you're a supplier or a client/ purchaser.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a disappointing experience with APC Overnight, if you do require assistance with this delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Delivered to the completely wrong address and one of my boxes was utterly smashed. Wtf?”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a disappointing experience with APC Overnight, if you do require assistance with this delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Absolutely appalling service delivered to the wrong address then parcel was just dumped there. Then the second delivery was delivered four days later ! No communication to tell us where they had left the parcel and once they were tackled regarding this they said they would get the driver to re deliver to the correct address this never happened! No phone call email to explain where the first parcel was and when the second one was to arrive wouldn’t use them ever.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a disappointing experience with APC Overnight, if you do require assistance with this delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Absolutely disgusting driver. Not only threw my parcel over the gate even though it had fragile all over the box.i said to him about what he had just done in front of me i got ( I WONT DELIVER HERE AGAIN). Totally disgusting company...”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a disappointing experience with APC Overnight, if you do require assistance with this delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Simply dreadful. Subcontracted service, disinterested driver and very poor customer service. Only 2of5 parcels delivered on correct day this month! FedEx for us henceforth.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a disappointing experience with APC Overnight, if you do require assistance with this delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“If you are a company that wants your customers to have the worst service possible, then this is the right choice. The driver can’t find the address, takes a photo of a different door claiming it’s your address when it’s not, and when they finally attempt delivery (after a week), they leave it with a neighbor—even though you’re home—without providing the neighbor’s house number. Absolutely terrible service. When you complain, they give meaningless responses, just saying the address is hard to find, even though it’s a numbered street that any navigation app can locate. In short, terrible customer service. You pay for Next Day Delivery, and your order arrives a week later.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a disappointing experience with APC Overnight, if you do require assistance with this delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Pathetic driver didn't even attempt to deliver (vehicle reg FN71 BKD). He showed up, parked his truck blocking the entrance to the residents car park, causing neighbours to get frustrated and beep their horns, while he messed around in the back of the truck sorting through parcels, and then left without bothering to ring my bell.”

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“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

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“I paid for overnight delivery, but the package ended up taking almost four days to arrive. I had to call the company myself to ask where it was. When I spoke to customer service, I was polite, yet the representative responded in an oddly patronizing tone while assuring me it would be delivered in the morning—only for me to check the tracking later and see it was scheduled for 3 PM instead. When I called again to request an earlier delivery (as I urgently needed the part for work), I was met with the same dismissive and condescending attitude. It’s frustrating enough to pay for a service that wasn’t delivered as promised, but dealing with unprofessional customer support only makes matters worse. A company of this size should take more care in how they communicate with customers and ensure their services meet the standard they advertise. Disappointing experience.”

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“Complete disaster with my 5 wheels. It's been a week, they only attempted once and now they don't know where my wheels are.”

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Hello, I am sorry to hear you have not received your parcel yet, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“Delivery two days overdue1”

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Hello, Thank you for your feedback, please accept our apologies for the inconvenience you've experienced with our delivery service. We appreciate you bringing this to our attention. Best regards, Natasha Customer.relations@apc-overnight.com

“Poor communication between the company, caused my business to loose money & didn’t compensate for this, very disappointed”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a disappointing experience with APC Overnight, if you do require assistance with this delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Review of APC Delivery Service – Unprofessional and Unreliable I am extremely disappointed with the service provided by APC. My experience has been nothing short of frustrating, marked by poor communication, unfulfilled commitments, and a complete lack of professionalism. I contacted APC at approximately 8:15 AM regarding a parcel scheduled for delivery between 11:45 AM and 1:45 PM. Since I would be at work during that time, I requested a change of delivery address to my workplace. I was informed that such a request could only be made by the sender of the goods. Understanding this, I then asked if the driver could call me when they were approximately 20 minutes away from my residence, as I only live 10 minutes from my workplace. The customer service representative assured me that this request would be accommodated. To ensure there were no issues, I left work early and was at home by 11:00 AM, well before the scheduled delivery window. I waited patiently, but by 2:30 PM, there was still no sign of my parcel. Frustrated, I contacted the company I purchased the goods from, only to be informed that my parcel had been held at APC’s depot with no attempt at delivery. The lack of communication and professionalism from APC is appalling. Not only did they fail to deliver my parcel within the promised timeframe, but they also did not inform me of any delays or issues. Had I not taken the initiative to contact the sender, I would have been left waiting indefinitely with no explanation. This level of service is completely unacceptable for a logistics company. I strongly advise others to reconsider using APC for their deliveries. Their disregard for customer time and lack of basic communication make them highly unreliable. This experience has caused unnecessary inconvenience, and I will certainly avoid using their services in the future.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a disappointing experience with APC Overnight, if you do require assistance with this delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Waited days no information”

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Hello, I am sorry to hear you have not received your parcel yet, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“Worst delivery company ever, I got an email saying my parcel was being delivered today, but no live tracking information. Tried contacting them to find out if it was being delivered but no one got back to me. This has happened several times over the past and I will stop purchasing from the company I buy from unless they change their delivery providers. Whenever I know APC are due to deliver something to me it makes me cringe, I only wish you could find out who is making the delivery before purchasing something as if it’s APC I’d go elsewhere.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Edit : the concierge told me they had not refused a delivery however I believe APC that they were sent away and told the item was to big to take in. I will speak to the concierge manager on Tuesday. So just one day of appalling service not two. Next depends what happens Tuesday. I've emailed for time of delivery so I can be home so far no response”

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“I'd give them zero if I could.told my delivery time,waited in no delivery ery,phoned the depot driver be with me by 4 pm no delivery phoned depot at 5.45 driver not delivering they can't get in touch with them.call then appears phone put down on me. Fill in form for call back does not happen. Email this morning they will deliver no delivery say they made a failed attempt. I check with the conceriege where I had asked my delivery to be made they say no delivery attempted to them rescheduled to Thursday. Absolutely appealing experience”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel is later than you expected it. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Same story as always with apc, driver comes, not even climbs from the van and tells that nobody at home, but doesn’t look they care about all these complaints so just avoid if you can”

Helpful Report

Good Morning, I am sorry to hear you do not have your parcel yet, Please can you email us your delivery postcode so we can look into this for you. Jamie Customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews