Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,704 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,704 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience, same standard as Evri.”

Helpful Report

“Couldn't find my house even though they were outside it I ordered a product from a company who use APC. 1. APC attempted to deliver my package but failed because they couldn't find my property. According to their tracker softer they were approx 30 metres from me. 2. Their tracker software said they would not attempt to redeliver. 3. They said I would have to collect the package from their depot, 12 miles away. 4. They said if I had any problems with this I should take it up with tbe original seller, not them. Appaling service. Do not deal with any company who relies on them for delivery”

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“The APC driver turned round opposite our house. He reversed back fast, turned and knocked over our stone planter without even slowing down. Then he drove off. Got the whole thing in HD on camera.”

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“They left a parcel on my doorstep and didn't bother to ring the bell to alert one of the 4 (!) people in the house. The parcel was stolen. Thanks, The APC! Would have left zero stars if I could have done”

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“Worst company ever communication terrible”

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“I was supposed to have my delivery 5 days ago. Each day since, the tracking has stated that the parcel is due to be delivered that day, but it still hasn't arrived. There is no more information on the tracking. I sent an email to APC 5 days ago, but they've not even bothered to reply to me.”

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“First time using and didn’t deliver. Got to wait for a convenient time for them .. outrageous. I certainly won’t be using them”

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“On two occasions their drivers have tried to force my elderly mother to accept parcels addressed to the wrong person. On the first occasion they just dumped it back on her doorstep later on. Second occasion the driver gave her a rubbish story about not having enough room on his van. Ive emailed their customers services because they wouldnt pick up the phone. Truly terrible!”

Helpful Report

“Useless. Delivered 3 hours before the 2 hour timeslot they gave me. And wouldn't redeliver on the day they said the would, now I have to chase them.”

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“I would have not given any stars to be honest. It stated a delivery attempted at 07:46. Only received a txt & email at 07:09 to say they would deliver 07:27-09:27. No card left just a basic message attempted made. I do not believe they had attempted it”

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“Failed to deliver twice now with perishable goods”

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“Fraud!! Told me they delivered parcel to wrong house then apparently a blue tesla followed him to collect it and then he was getting the parcel from the house and ring footage and then apparently I showed i.d, a load of lies to cover his own back and now I need to contact police to solve this issue out myself! What a load of ......! Avoid, scam company”

Helpful Report

“Absolutely shocking, won’t deliver to a specified safe place, depot not open on a Saturday, because I work away I would have to take a week off to actually take delivery Find it difficult to believe a situation like this has actually arisen, I’d call it a joke but it’s my no means funny. Sister got a delivery from them, had handle with care, glass, and fragile printed all over the box arrived absolutely smashed to bits Be aware you have been warned”

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“Not once have they left anything as instructed and in a safe (locked) place I have described and provided a code for…. Even after complaining. They never get it right.”

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“Don't think I've ever used a service this bad. I was originally notified of a delivery date, but rescheduled it for the following day as I had the day off work. Nothing arrived. I chased this up on the day the delivery was due and was told they weren't sure what had happened, but it now looked like it would arrive at the start of the following week. I asked for an estimated delivery time slot but wasn't given one. Instead, I was told to call at 8am on the morning of delivery and they would be able to provide an ETA. At that point, I accepted it as a misunderstanding. On the morning it was due to arrive — after already being delayed for several days — I called at 8am as instructed. Again, nobody could give me an ETA, but I was told someone would call me back. Several hours later, while I was already at work, nobody had contacted me. I then used the live chat service to speak with an agent who was about as helpful as a chocolate fireguard. The driver eventually arrived with the delivery, which I spotted through our Ring doorbell camera. Luckily, my partner was able to accept it. However, after the driver left, we noticed he had driven over our front garden and completely smashed the wooden border posts, causing significant damage. Our camera footage clearly shows the driver getting out of the van and assessing the damage, yet he still failed to inform us. I will be sending over and sharing the downloaded video footage, as what started as poor service has now become far worse.”

Helpful Report

Hello, Thank you for sharing your experience with us, I am so sorry to hear that you have had a poor experience with us. We do strive to provide the best service, so please accept our apologies that we did not meet the expectation this time. Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“Very disappointed with this delivery service. I stayed at home all day waiting for my parcel, only to receive an update saying that “nobody was home.” That is completely false — no one knocked, rang the bell, or even attempted delivery. Now I’m being told I have to wait until Monday for another attempt, which is unacceptable. Wasting customers’ time and then giving false delivery updates is extremely unprofessional. Would not recommend this company based on my experience.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was late. We do strive to provide the best service, so please accept our apologies that we did not meet the expectation this time. Thank you for bringing this to our attention. Chelsea Customer.relations@apc-overnight.com

“A potted rose I ordered has just been given to me by a neighbour as it was delivered to the wrong address and left on their door step even though they were in. The box was very badly damaged in spite of large written instructions to handle with care. I therefore would not recommend your delivery service.”

Helpful Report

Hello, Thank you for your review, I am really sorry to hear that your item was damaged. If you’re able to, please could you send us via email an image of the damage? It will enable us to pinpoint the cause and prevent future occurrences. Chelsea Customer.relations@apc-overnight.com

“Awful company. Had the package since the 23rd April for next day delivery…it’s now the 7th May. The company we purchased the goods off have been great, this company APC however are a bunch of liars. Told the company we purchased off that they will try to locate it, took nearly 2 weeks, and that it would definitely be delivered yesterday, has not been, fobbed the company off saying a vehicle broke down and would be delivered today…has not. Scummy courier company.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was late. If you have still not received your parcel, please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“Definitely not overnight. The past three consignments have been late”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was late. Thank you for bringing this to our attention. Chelsea Customer.relations@apc-overnight.com

“waited hours beyond expected delivery! cancelled plans. not attempt to deliver at address. tried delivering in the complete wrong area! AWFUL company”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a disappointing experience with APC, if you do require assistance with this delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,704 reviews